Subaru of Puyallup

Amazing customer service from Chris W. and his team. Chris cleared his schedule to give us 100% customer care. Recommending Chris and Subaru of Puyallup to all my friends and family. Thank you Chris! Chris cleared his schedule to give us 100% customer care. Recommending Chris and Subaru of Puyallup to all my friends and family. Thank you Chris! More

Honest, friendly, attentive dealership. Salesman Dima was a pleasure to work with, went out of his way to accommodate us, I will recommend this place for years to come. a pleasure to work with, went out of his way to accommodate us, I will recommend this place for years to come. More

Great experience at this dealership! Dawn Abundis helped us find our first Cadi! Absolutely beautiful car! Completly stress free best ever buying experience! Can't thank the Hanish team enough for this pu us find our first Cadi! Absolutely beautiful car! Completly stress free best ever buying experience! Can't thank the Hanish team enough for this purchase! Definitely going back when we're in the market again! More

A next generation way of buying a vehicle without leaving your residence, A straight forward way of doing business, an awesome experience your residence, A straight forward way of doing business, an awesome experience More

Starting with Kari and the Internet Sales team through Andrew D. and Matt H. the entire car buying process was effortless. I used their website to identify the stock numbers for the vehicles I was intere Andrew D. and Matt H. the entire car buying process was effortless. I used their website to identify the stock numbers for the vehicles I was interested in, and scheduled a time to stop by and test drive with Kari. Upon arrival the keys were waiting, set aside with my information. Andrew gave me a quick briefing about the vehicle before I set off, which was nice since this was my first time in a Subaru and there are some subtle differences. Once I decided I was going to purchase, I let the team know that I had arranged financing through my Credit Union and at that point it was an easy conversation about getting to a number we could both live with. All-in-all a truly fantastic car buying experience. More

Dawn was a wonderful salesperson. She addressed all my questions, and resolved all my concerns to beyond my satisfaction. Would definitely buy another car from her. I wasn't financing and Subaru of Puyall questions, and resolved all my concerns to beyond my satisfaction. Would definitely buy another car from her. I wasn't financing and Subaru of Puyallup made the process as painless as possible. PS buying a car is never stress free, however they did everything possible to make it the least stressful car purchase I ever had. More

Saturday I called to make an appointment for an oil/filter change and tire rotation. I was told an appointment was not necessary, and to just drop in. Monday I dropped in at 1:23. Samantha greet oil/filter change and tire rotation. I was told an appointment was not necessary, and to just drop in. Monday I dropped in at 1:23. Samantha greeted me and I told her my story and said, "It looks like you are pretty busy." (I work across the street and could have dropped my car off on another day.) She cheerfully said, "We'll take care of you!" I explained that I had accidently left my cell phone at home. Complimentary healthy snacks, water, coffee and tea were provided. There was a tented outside waiting area, as well as the well-appointed lounge with a big screen TV. After waiting an hour in the outside tented area, I checked in at the service desk, and I was told my car was not ready. I did not get the young man's name, but I emphasized that I did not have my cell phone with me and I'd wait in the lounge. After waiting a second hour, I checked in with the young man again. He said my car was being brought up next. I gasped, "You mean my car service has not been started, yet?!" He said my car service had been started and my car will be brought out next. Again I mentioned I did not have my cell phone, and I'd be in the lounge. He said he's make a not of that on the computer system. As I waited the third hour, I saw Samantha walk through the lounge, and attached rooms, calling out customers' names when their service was done. No one ever called my name. After 3 hours of waiting I went to the service counter again, spelled my surname, and I was told they did not have the paperwork for my car. I stated that I had been waiting three hours, an hour ago he had told me my car was being worked on, and I know this service does not take an hour. Samantha told the young man, he did have my paperwork, and showed him it was on the counter in front of him. Then Peter Dela Cruz stepped in, took my paperwork to his computer and desk and explained that they were having computer problems and he was not able to get the part numbers for my invoice. He asked if he could email that to me later. I said he could. He also explained he was not made aware that I did not have my cell phone with me (when I got home I noticed I had received a call from the service department just after 4:00). Peter had me sign the paperwork, and as I pulled out my debit card to make the payment, he said he had already charged off the service. I said, "Oh, you can't do that!" He said it was already done and he apologized for the wait and all the confusion. He explained that the technician found my car had cracked lower front control arms. He carefully explained what that meant and gave me the estimate for repair. It was substantial, and I inquired about the page of service coupons I had brought in that Samantha had taken. Peter printed off more coupons for me. He then walked me out to my car and said he was sorry for the long wait. He explained that it had been a very busy day and they only had one technician working, and he was training another technician. I told him I understood, as my office often has the same type of challenge. Peter Dela Cruz tactfully diffused a touchy situation by being courteous, professional, sympathetic, generous, open and honest. He is a valuable employee and deserves a pay increase! More

We loved our first Outback. In Nov, we were forced to buy a new car due to a terrifying rollover accident that totaled it. We are alive and safe! We were told by EMS that my Subaru saved our lives. We bought a new car due to a terrifying rollover accident that totaled it. We are alive and safe! We were told by EMS that my Subaru saved our lives. We bought a Subaru Crosstrex at Subaru of Puyallup. Friendly and great customer service. We will be a Subaru family for life!! More

Above and beyond what I expected. Pablo Medina was knowledgeable, courteous and helpful. Mark Clark was informative, helpful and very responsive to questions and concerns. I left feeling confident wit knowledgeable, courteous and helpful. Mark Clark was informative, helpful and very responsive to questions and concerns. I left feeling confident with my purchase. I would recommend Subaru of Puyallup to a family member or friend. More