Subaru of Puyallup

If I could this would be a -star review if it were possible. So our experience is very concerning ethics, safety, and overall transparency. We bought a newer used vehicle from the Subaru dealership in possible. So our experience is very concerning ethics, safety, and overall transparency. We bought a newer used vehicle from the Subaru dealership in Puyallup about 5 years ago. We had a very pleasant experience while there. We signed up for all the warranties available for a 2-year-old used Mazda car. We were told the car had never been in a wreck or had anybody work done to it. We even paid for getting the windows tinted. All was great for about the first year and a half. Then we noticed that a spot behind the back child passenger side door paint was bubbling...my husband tried to mitigate the damage by sanding it down and primer resealing it until we could afford to get it professionally fixed. However ever since then, the ENTIRE car has now begun to bubble, crack, sag, and peel...turns out the car has been BONDO painted...which means they did a minimal sand job and painted directly on TOP of the manufacture paint job. By doing Bondo unfortunately makes it so that during extreme temperature change climates aka freezing winters and scorching summers, the paint expands and shrinks; causing the paint to bubble, crack, sag and peel. So for a car to have "never had any bodywork done" looks to have been an all-out lie. I have talked to other autobody repair&paint shops, they have told me it would cost OVER $10,000 to do a total car paint job. So my car's value has practically sunk. I can't even open my door without getting cut from the sharp shards. I am soo very pissed and DO NOT recommend EVER buying ANY USED CAR from them ever! More

Austin good Sale man Friendly and Professional Good Austin good Sale man Friendly and Professional Good Customer Service When Talking him on the phone Very Friendly No pressure Good Listener Austin good Sale man Friendly and Professional Good Customer Service When Talking him on the phone Very Friendly No pressure Good Listener More

New Outback Touring with 3780 miles, Recalled for fuel pump replacement, when rear seat was put back into place the so called Tech broke the clips that hold the seat in place, instead of fixing it right h pump replacement, when rear seat was put back into place the so called Tech broke the clips that hold the seat in place, instead of fixing it right he sent it out . Now I sit hear at Subaru waiting for them to fix it right. After seeing this Work I will never return to this dealership. More

I had a great experience with Subaru of Puyallup. Pablo Medina & Ryan Forstrom were super. This is our family's 5th vehicle purchased in the last 5 years from the Harnish Group. Transparent and solid prici Medina & Ryan Forstrom were super. This is our family's 5th vehicle purchased in the last 5 years from the Harnish Group. Transparent and solid pricing, good trade in value considerations, and not at all aggressive. Was not tied up for long and the process was smooth. Love my new WRX. More

Got my first Subaru ever at Subaru of Puyallup! I’m a happy camper and super satisfied with my buy! Thank you to Ren M. for helping us out! He’s amazing and recommend you find him when you are looking to happy camper and super satisfied with my buy! Thank you to Ren M. for helping us out! He’s amazing and recommend you find him when you are looking to buy a Subaru or used vehicle! We worked with him for the 3rd time now…superior customer service! If you want someone knowledgeable and who can answer the questions you have…he’s your guy! Keep doing great Ren! Your awesome buddy! More

I was in this dealership from out of town two weeks ago. My battery failed on my 2021 Subaru Outback. They would not cover my warranty and they charged me $565 US for a new battery. I took the battery to My battery failed on my 2021 Subaru Outback. They would not cover my warranty and they charged me $565 US for a new battery. I took the battery to my home dealership for warranty and they told me the battery was $230 US. And they chipped the paint on the car putting the new battery in. I will never go to Subaru of Puyallup again. They hosed an out of towner not covering warranty and overcharging for a battery. This is a real black eye for Subaru. Shame on them. More

Amazing customer service from Chris W. and his team. Chris cleared his schedule to give us 100% customer care. Recommending Chris and Subaru of Puyallup to all my friends and family. Thank you Chris! Chris cleared his schedule to give us 100% customer care. Recommending Chris and Subaru of Puyallup to all my friends and family. Thank you Chris! More

Honest, friendly, attentive dealership. Salesman Dima was a pleasure to work with, went out of his way to accommodate us, I will recommend this place for years to come. a pleasure to work with, went out of his way to accommodate us, I will recommend this place for years to come. More

Great experience at this dealership! Dawn Abundis helped us find our first Cadi! Absolutely beautiful car! Completly stress free best ever buying experience! Can't thank the Hanish team enough for this pu us find our first Cadi! Absolutely beautiful car! Completly stress free best ever buying experience! Can't thank the Hanish team enough for this purchase! Definitely going back when we're in the market again! More