Subaru of Puyallup

Dawn was a wonderful salesperson. She addressed all my questions, and resolved all my concerns to beyond my satisfaction. Would definitely buy another car from her. I wasn't financing and Subaru of Puyall questions, and resolved all my concerns to beyond my satisfaction. Would definitely buy another car from her. I wasn't financing and Subaru of Puyallup made the process as painless as possible. PS buying a car is never stress free, however they did everything possible to make it the least stressful car purchase I ever had. More

Saturday I called to make an appointment for an oil/filter change and tire rotation. I was told an appointment was not necessary, and to just drop in. Monday I dropped in at 1:23. Samantha greet oil/filter change and tire rotation. I was told an appointment was not necessary, and to just drop in. Monday I dropped in at 1:23. Samantha greeted me and I told her my story and said, "It looks like you are pretty busy." (I work across the street and could have dropped my car off on another day.) She cheerfully said, "We'll take care of you!" I explained that I had accidently left my cell phone at home. Complimentary healthy snacks, water, coffee and tea were provided. There was a tented outside waiting area, as well as the well-appointed lounge with a big screen TV. After waiting an hour in the outside tented area, I checked in at the service desk, and I was told my car was not ready. I did not get the young man's name, but I emphasized that I did not have my cell phone with me and I'd wait in the lounge. After waiting a second hour, I checked in with the young man again. He said my car was being brought up next. I gasped, "You mean my car service has not been started, yet?!" He said my car service had been started and my car will be brought out next. Again I mentioned I did not have my cell phone, and I'd be in the lounge. He said he's make a not of that on the computer system. As I waited the third hour, I saw Samantha walk through the lounge, and attached rooms, calling out customers' names when their service was done. No one ever called my name. After 3 hours of waiting I went to the service counter again, spelled my surname, and I was told they did not have the paperwork for my car. I stated that I had been waiting three hours, an hour ago he had told me my car was being worked on, and I know this service does not take an hour. Samantha told the young man, he did have my paperwork, and showed him it was on the counter in front of him. Then Peter Dela Cruz stepped in, took my paperwork to his computer and desk and explained that they were having computer problems and he was not able to get the part numbers for my invoice. He asked if he could email that to me later. I said he could. He also explained he was not made aware that I did not have my cell phone with me (when I got home I noticed I had received a call from the service department just after 4:00). Peter had me sign the paperwork, and as I pulled out my debit card to make the payment, he said he had already charged off the service. I said, "Oh, you can't do that!" He said it was already done and he apologized for the wait and all the confusion. He explained that the technician found my car had cracked lower front control arms. He carefully explained what that meant and gave me the estimate for repair. It was substantial, and I inquired about the page of service coupons I had brought in that Samantha had taken. Peter printed off more coupons for me. He then walked me out to my car and said he was sorry for the long wait. He explained that it had been a very busy day and they only had one technician working, and he was training another technician. I told him I understood, as my office often has the same type of challenge. Peter Dela Cruz tactfully diffused a touchy situation by being courteous, professional, sympathetic, generous, open and honest. He is a valuable employee and deserves a pay increase! More

We loved our first Outback. In Nov, we were forced to buy a new car due to a terrifying rollover accident that totaled it. We are alive and safe! We were told by EMS that my Subaru saved our lives. We bought a new car due to a terrifying rollover accident that totaled it. We are alive and safe! We were told by EMS that my Subaru saved our lives. We bought a Subaru Crosstrex at Subaru of Puyallup. Friendly and great customer service. We will be a Subaru family for life!! More

Above and beyond what I expected. Pablo Medina was knowledgeable, courteous and helpful. Mark Clark was informative, helpful and very responsive to questions and concerns. I left feeling confident wit knowledgeable, courteous and helpful. Mark Clark was informative, helpful and very responsive to questions and concerns. I left feeling confident with my purchase. I would recommend Subaru of Puyallup to a family member or friend. More

Hands down , the best local dealership!I started with Hands down , the best local dealership! I started with the Costco buying program and was working with two Other dealerships on a “package 13,” Out Hands down , the best local dealership! I started with the Costco buying program and was working with two Other dealerships on a “package 13,” Outback! Ryan (manager) was very approachable and worked a deal for me that I had no reason to look any further! Pablo was also extremely knowledgeable and helpful! Thanks for your customer approach and willingness to accommodate ! Both my daughters have Subaru’s and now Mom and Dad! Great vehicle and we are happy to be back amongst the extremely satisfied Subaru owners/Family! If you haven’t given Subaru of Puyallup a chance to earn your business, you should! More

I have to applaud you guys at Subaru Puyallup in every way I can. I am at awe with the amazing encounter I had with Anthony Davis and the rest of the staff. They made everything stress-free even when I ha way I can. I am at awe with the amazing encounter I had with Anthony Davis and the rest of the staff. They made everything stress-free even when I had my two little monsters with us. Anthony made sure to take care of us and made the experience welcoming. I felt comfortable and at ease with every interaction from the greeting to the farewell. Everything was answered to my satisfaction. I even received a follow up phone call but I didn't answer LOL-- because my husband usually does the calls. I enjoy my 2021 Ascent and the stellar service I received. I highly recommend this dealership and most importantly, Anthony "The Awesome" Davis! Thank you a bajillion. More

Purchased my Subaru Forrester on 1/31/21.I love all the Purchased my Subaru Forrester on 1/31/21. I love all the many safety features and the huge windshield and windows. I can see who well now, just like Purchased my Subaru Forrester on 1/31/21. I love all the many safety features and the huge windshield and windows. I can see who well now, just like a new pair of glasses. The selection and purchase was made smooth and seamless by Dave Warmack. He instinctively knew which car I would select after a couple of test drives. Dave was also so helpful teaching me how to operate the many,many functions and inviting me to call and come in with more questions I might have. I very much appreciate this. Matt Harnish made me a great offer on my trade in and final purchase price. Thank you. This is the 3rd new car I have purchased from Harnish. More

Mark Angeloni made the entire process of evaluating and purchasing a lightly used 2020 Subaru Forester easy, stress-free and actually fun! He was very knowledgeable, easy going and helpful. I highly reco purchasing a lightly used 2020 Subaru Forester easy, stress-free and actually fun! He was very knowledgeable, easy going and helpful. I highly recommend Mark and Subaru of Puyallup. More

Purchased a new car for the first time. Went in knowing the make and model of what I wanted, had negotiated price beforehand, and had no trade-in. How could this go wrong? Well folks, unfortunately this is the make and model of what I wanted, had negotiated price beforehand, and had no trade-in. How could this go wrong? Well folks, unfortunately this is the type of dealership that tacks on those unwanted maintenance plans, extended warranties, and GAP insurance. I verbally declined these items, was never shown numbers associate with them when signing all the paperwork, and walked out of there in 3 hours, including financing, thinking it went pretty smoothly. However, when I got home and read the fine print, there was almost $8,000 dollars in additional ancillary products that had been included in my total financing. All of which, I did not want and did not know I was purchasing. In the middle of a pandemic, where I had been laid off for 3/4 of the year, this dealership is still misrepresenting and lying to customers to get their extra unnecessary charges. Had I not had the inclination to re-read things, I would have just been out the money AND not even known I had paid for any of that. I signed the product cancellation form within two days of purchase, and now wish I had just returned the car and bought elsewhere. It has been 11 weeks and the bank has still not received reimbursement! The dealership told me it would 8 weeks MAX- which I already thought was ridiculous. So here I am, still paying interest on an extra $8k with no end in sight. I've already turned away two friends from purchasing their next vehicle here, and am looking into having to pursue legal options to get my money back. Absolutely disappointed I bought a car with this dealership. More