Subaru of Puyallup

Moral of long story: DO NOT TAKE YOUR CAR TO GET SERVICED HERE!!! They will not take responsibility for their mistakes. Long story: I took my 2015 Subaru Forester to get serviced for the transmission. When HERE!!! They will not take responsibility for their mistakes. Long story: I took my 2015 Subaru Forester to get serviced for the transmission. When they returned my car I noticed my radio didn’t work and it had a message saying it could not read the program. I took my car back to the dealer telling them I dropped it off with a fully functional radio and they returned it not functioning. They told me they will not look at the car until I agree to potentially pay a 150$ diagnosis fee. The service representative told me if it is related to the previous work they will cover it, if not I will have to pay. I agreed to it knowing it was obviously their fault. 3 hours passed by then they told me it was not related to their previous work and that I will have to pay the 150$ diagnostics fee. All they had to do was update the SD card, and boom my radio was fixed. I looked up on an official Subaru forum website, why would my SD card have to be updated. It said it is caused by “hardware error or accidental data loss”. Knowing this I tested the representative’s honesty and I asked him why I had to have an update on the SD card. He told me it’s because I have an old SD card (mind you that I had a 6 year old car) and that it was a coincidence that it expired right after I dropped it off with them. I asked to talk to the service tech and he confirmed with me that it indeed had to be updated because of accidental data loss or hardware error. The tech said there would’ve had to be something physically done to the radio to cause the data loss or hardware error. Not only did the service rep lie to me, the service department STILL did not take responsibility for my radio, saying “it is not related to the previous work”. Well think of this scenario… What if a car had gotten a huge dent on the bumper while it was under their care for a transmission issue. Can the service rep still stand around picking his nose and take no responsibility for the dent, saying “it’s not related to the previous work”? Of course not! This is a garbage excuse! I wouldn’t expect this type of consumer service and lack of responsibility from a mom and pop shop, let alone an authorized Subaru dealer. The service team here in my opinion is trash. Again.. DO NOT TAKE YOUR CAR HERE!!! More

We have been repeat customers to the Harnish group. During this most recent visit, we did not even plan on purchasing a car. Our current one was being completely gutted due to water damage from a man During this most recent visit, we did not even plan on purchasing a car. Our current one was being completely gutted due to water damage from a manufacturer's glitch and many items were on backorder. After spying a Subaru Legacy Sport with minimal miles, we took it for a test drive and decided to just go ahead and get it. Our salesman, Chris, was great! He helped us negotiate our trade-in and facilitated the process with friendliness and ease. The financing department also made our experience pleasant. Thanks to everyone who turned our stressful situation into a positive one! More

My beloved and I drove to Subaru of Puyallup from Monroe to look at a car and let me tell you, IT WAS WORTH THE DRIVE! From the moment we walked on the lot, the experience was truly stress-free. Everyone wa to look at a car and let me tell you, IT WAS WORTH THE DRIVE! From the moment we walked on the lot, the experience was truly stress-free. Everyone was nice, friendly, and relaxed, whether they were helping us directly or not. There was no pressure, no uncomfortable sales tactics, just a good, straightforward experience. We bought the car we came to look at and could not be happier. I want to especially thank Wade, the finance manager. Who knew that signing loan papers could be fun? He was knowledgeable, upfront, and got us a GREAT deal on our financing. His advice was spot-on. We recommend Subaru of Puyallup without hesitation and they will be the top of our list if we ever need to buy another car. More

Fantastic experience with their online sales team. They not only provided the information that was needed but was quick to respond in a professional yet friendly manner. Their online sales staff walked us not only provided the information that was needed but was quick to respond in a professional yet friendly manner. Their online sales staff walked us through all the details and even delivered the car a few hours away to where we were located.  This truly was a stress-free experience, especially coming off of a very stressful car accident resulting in needing a new vehicle.  I would recommend this dealership to all my friends, even with the caviot that they are located 2 hours away.  More

What a pleasure it was working with the staff at Subaru of Puyallup. An added plus was working with Austin Embody. He was very knowledgeable, professional, and thorough in answering questions regarding of Puyallup. An added plus was working with Austin Embody. He was very knowledgeable, professional, and thorough in answering questions regarding my choice of the Crosstrek. I would highly recommend referring Austin and Subaru of Puyallup to anyone interested in purchasing a new car. Janet More

I bought my third Subaru and it was a cross trek this time. I’ve had 2 outbacks which I really liked. But this one is a little smaller and I really wanted something smaller. Blaine was my rep and he was time. I’ve had 2 outbacks which I really liked. But this one is a little smaller and I really wanted something smaller. Blaine was my rep and he was awesome and he was helpful and he was truthful and he showed me how to work the car. I highly recommend them. He let me drive what I wanted to make my own decisions. And I appreciate that. I use my car for business and put a lot of miles on it More

Wonderful experience. Best I've ever had actually. I would highly recommend going to puyallup river road subaru. Our guy Austin was the sweetest. Kami would highly recommend going to puyallup river road subaru. Our guy Austin was the sweetest. Kami More

If I could this would be a -star review if it were possible. So our experience is very concerning ethics, safety, and overall transparency. We bought a newer used vehicle from the Subaru dealership in possible. So our experience is very concerning ethics, safety, and overall transparency. We bought a newer used vehicle from the Subaru dealership in Puyallup about 5 years ago. We had a very pleasant experience while there. We signed up for all the warranties available for a 2-year-old used Mazda car. We were told the car had never been in a wreck or had anybody work done to it. We even paid for getting the windows tinted. All was great for about the first year and a half. Then we noticed that a spot behind the back child passenger side door paint was bubbling...my husband tried to mitigate the damage by sanding it down and primer resealing it until we could afford to get it professionally fixed. However ever since then, the ENTIRE car has now begun to bubble, crack, sag, and peel...turns out the car has been BONDO painted...which means they did a minimal sand job and painted directly on TOP of the manufacture paint job. By doing Bondo unfortunately makes it so that during extreme temperature change climates aka freezing winters and scorching summers, the paint expands and shrinks; causing the paint to bubble, crack, sag and peel. So for a car to have "never had any bodywork done" looks to have been an all-out lie. I have talked to other autobody repair&paint shops, they have told me it would cost OVER $10,000 to do a total car paint job. So my car's value has practically sunk. I can't even open my door without getting cut from the sharp shards. I am soo very pissed and DO NOT recommend EVER buying ANY USED CAR from them ever! More

We bought our Forester new there in 2018 and have always had our service done there without any issues. But the last service has been anything but "stress free" as they advertise. The car came in for a ro had our service done there without any issues. But the last service has been anything but "stress free" as they advertise. The car came in for a routine 60K maintenance, plus we asked to have the car detailed (for $300) and the rear wiper blade replaced. We pick up the car and the detailing is incomplete. Later we discover that the wiper blade hasn't been replaced, even though the paperwork says it was. 30 mile one way return trip to get the wiper and detail taken care of. We returned to get the car again and the detailer still missed the center console. Service manager said he'd refund the detail work in 72 hours but after 3 weeks we haven't seen anything. Now I'm filling my front windshield washer fluid because apparently they don't bother to check that either. And who knows what else didn't get done... Like I mentioned before, we've never had a problem and that's all good and fine, but what really shows a company's true colors is how they take care of a problem when it inevitably comes up. Subaru of Puyallup's service department failed miserably in that aspect. So for the cost of your cut from the detailer, a wiper blade, and a gallon of washer fluid, you sacrificed a very loyal customer. More

Austin good Sale man Friendly and Professional Good Austin good Sale man Friendly and Professional Good Customer Service When Talking him on the phone Very Friendly No pressure Good Listener Austin good Sale man Friendly and Professional Good Customer Service When Talking him on the phone Very Friendly No pressure Good Listener More