Subaru of Puyallup

Stress free! Come early and ask for Mac Canfield...you will get exceptional customer service as well as very fair stress free pricing. Buying experience was very Come early and ask for Mac Canfield...you will get exceptional customer service as well as very fair stress free pricing. Buying experience was very enjoyable and all the staff were very accommodating. We changed our mind several times so we had to redo paper work and it was handled without a hitch. Great product, exception al service and very accommodating staff, just doesn't get better than this. Highly recommend Subaru of Puyallup More

This is why I'm a repeat customer I have bought three cars from Dima in the last twelve months. I have friends who enjoy shopping for cars; I do not. I can't imagine a worse way to spe I have bought three cars from Dima in the last twelve months. I have friends who enjoy shopping for cars; I do not. I can't imagine a worse way to spend an evening than car shopping, and that's why I keep coming back to Dima. Dima doesn't give me a run-around. He doesn't say, "let me talk to my manager." This time I was replacing an older Subaru that had been totaled in a snowstorm. My car stopped, the one behind me, not so much... Anyway, we found ourselves needing to buy another car. We texted Dima the specs and he texted us back a link to a car. It looked good, so we went in the next day for a test drive. Less than two hours from the time I arrived at the dealership, we drove away with a new-to-us car. Here's the thing about buying a car from Dima: it's fast. He's had me out the door in 90 minutes with a new-to-me car. Of course he can't do it alone: Kym in the back office deserves a lot of credit for expediting our paperwork and streamlining the process. But here's a twist: they're extremely fast and extremely efficient, but they still act with courtesy and good humor. It's not one of those scenarios where the cheerful people are incompetent, or where the efficient people are cold and impersonal. Kym and Dima both went out of their way to streamline the process, all the while laughing and joking with us. I hope I don't have to buy another car this year: three in twelve months is plenty of car shopping! But the next time I have to buy a car, I expect I'll do exactly what I did this time and send Dima a text. More

HelMoooot! Awesome experience! Helmut was great! Matt got things prepared based on my pre-approval online before we ever arrived! In & out under 3 hours! Leas Awesome experience! Helmut was great! Matt got things prepared based on my pre-approval online before we ever arrived! In & out under 3 hours! Least exhausting car buying experience in this lifetime! 2 thumbs up!!! 👍 👍 More

Go see Kirk Kirk was the best! He made me feel welcome and comfortable while picking out a car. He found me the perfect car. It was in my price range. Thanks Kirk Kirk was the best! He made me feel welcome and comfortable while picking out a car. He found me the perfect car. It was in my price range. Thanks Kirk :) More

Best car buying experience EVER!!! My husband and I have purchased several vehicles over the years, 4 of the last 5 have been at Subaru of Puyallup. The dealership goes above and beyon My husband and I have purchased several vehicles over the years, 4 of the last 5 have been at Subaru of Puyallup. The dealership goes above and beyond in every area. I can’t attest to each salesperson but my observation is that they are all top notch and customer service is their priority. The past 3 out of 4 car purchases we have had Dennis Ecklund as our salesman. Not because he chased us down in the parking lot (they DO NOT do that at this dealership) but because we requested him. Dennis is a kind, knowledgeable salesman that truly makes car buying an enjoyable experience. The only reason he wasn’t our salesman on one purchase is because he was out of the office. Our experience was still awesome as that’s just how this dealership rolls, from top management to the friendly greeter that checks your car in. Thanks Subaru of Puyallup and Dennis Ecklund!!! More

So streamlined Austin and Leidy helped me, answered all of my questions and made the whole experience pain-free and kept me entertained while waiting on paperwork an Austin and Leidy helped me, answered all of my questions and made the whole experience pain-free and kept me entertained while waiting on paperwork and financing. They showed me as many cars as I wanted and explained all of my options, they helped me into the car I wanted/needed without making it feel like a chore. Everyone was very friendly and more than willing to offer assistance. Easily the best experience I have ever had buying a car. Will definitely recommend them to anyone I know in need of a new car. More

Very satisfied with Helmut and our new car! Helmut is a professional salesperson who made our purchase a very positive experience. I appreciated his no pressure demeanor and knowledge of the veh Helmut is a professional salesperson who made our purchase a very positive experience. I appreciated his no pressure demeanor and knowledge of the vehicle we ultimately purchased. I would highly recommend working with Helmut, More

Best salesman Mac was absolutely phenomenal. Found me the perfect car right away. And kept us happy and entertained while we waited in a very full waiting room to c Mac was absolutely phenomenal. Found me the perfect car right away. And kept us happy and entertained while we waited in a very full waiting room to complete the paperwork. Best car buying experience i have ever had! More

Smooth Carl was informative showed us as many cars as we wanted answered all my questions. When we got to purchase and paper work very smooth and quick. Grea Carl was informative showed us as many cars as we wanted answered all my questions. When we got to purchase and paper work very smooth and quick. Great dealership. Robin Montoya More

A breath of fresh air! The staff here do it right! I sent a web inquiry to ten western Washington dealers, and nine out of ten responses were "hey its so-and-so from the dea The staff here do it right! I sent a web inquiry to ten western Washington dealers, and nine out of ten responses were "hey its so-and-so from the dealership. Gimme a call". Subaru of Puyallup, on the other hand, sent a detailed email with all the vehicle information, a personalized (!!) video showing the interior and exterior of the car, and openly stated their realistic starting price-- not wasting my time by shooting me the MSRP minus 1%. Every staffer with whom I communicated was patient, helpful, and professional, from the awesome Internet Sales Team (shout out to Le'Shung and Aimee) to Mark Clark and Dave Warmack who assisted me through the refreshingly non-combative negotiation and sale. When I went to pick up the car, the service was just as friendly and efficient in-person. No pressure, no trying to talk me into needless upgrades, just customer-first service that earned my recommendation and loyalty. They even gave me a sandwich and water bottle for the very short time I spent waiting. The deal had already been agreed on over the phone, so Dave had no reason to continue to "sell" the car to me, but he still took the time to explain every feature, walk me through the manual, and do everything you would WANT a salesman to do without any of the stuff that makes "salesman" a dirty word. He didn't make a single extra penny by taking the time to do this, but it made all the difference in the world to me. IN SHORT: Phenomenal service, phenomenal people. Like most people, I dread the process of buying a car, but this was one of the most pleasant customer experiences I've had in my life. 5 stars, A+, etc. etc. Can't wait until my Subie breaks down in 500 years so I can do it all over again! More