Subaru of Puyallup

Outstanding Sales Consultant Two and one/half years ago while shopping for a new car for my wife, we came to Subaru of Puyallup and test drove a 2016 Forester XT and a 2016 Outbac Two and one/half years ago while shopping for a new car for my wife, we came to Subaru of Puyallup and test drove a 2016 Forester XT and a 2016 Outback 3.6R with Sales Consultant Kirk Schroll. Although we did not buy a Subaru at that time, our very positive experience with Kirk caused us to remain in touch with him and return to Subaru of Puyallup when recently it became my turn to purchase a new car. Once again we worked with Kirk Schroll, and this time purchased a 2018 Outback 3.6R Touring. Everyone we worked with at Subaru of Puyallup was outstanding: pleasant, knowledgeable, and efficient. However, to us, Kirk truly stood out and was the reason we returned to Subaru of Puyallup to purchase our new Outback. More

Service is a ripoff Let me start off by saying that we love our car. Buying the car was easy. We purchased the extended warranty for peace of mind. We purchased our car o Let me start off by saying that we love our car. Buying the car was easy. We purchased the extended warranty for peace of mind. We purchased our car one year ago during a huge sale. After buying the car, I noticed one of the headrests was missing from the back seat. This was not noticed by the dealer but they did replace it. A couple weeks after buying the car, it wouldn't shift out of park. We called the dealer and were transferred to the service department. We were quoted a repair cost of a couple hundred dollars. I had to point out the fact that we had just purchased a car and the warranty. The repair was covered by the warranty. Then our heater stopped working. This made early winter mornings very difficult. I made our 45,000-mile service appointment and at the appointment, I told them the heater intermittently stops working for no reason. The service rep told me that if the heater was working, then I would have to pay $110 to have the problem diagnosed. If they found no problem, then I would be out $110 and it would not be fixed. Fortunately, the heater was not working when we arrived. The problem was covered by the warranty. Then they called to let us know that our battery should be replaced. They quoted $224. I figured this would be a great quality battery and told them to install it. When I got the bill, I noticed the cost of the battery was around $176 and the labor to install the battery was around $59. I called a Subaru dealer in the next town over and I was quoted $140 for the battery and $33 for installation. That's a huge price difference. So, we are no longer going to Subaru of Puyallup. I've also noticed that we were charged $140 for two air filters to be replaced. Over $60 of that being for labor. If they spent more than 5 minutes replacing these filters, I would be amazed. More

Great full .. Over all experience was easy and stress free.. Ryan Gifford helped me purchase an affordable vehicle that is both safe and reliable.. Shopping for a v Over all experience was easy and stress free.. Ryan Gifford helped me purchase an affordable vehicle that is both safe and reliable.. Shopping for a vehicle was super stressful until I contacted Subuaru in Puyallup . From Ryan to Wade our finance guy and the staff that was there that night were all amazing and friendly which made the process soon much more smoother.. Ryan and Wade saved me solo much more money the expected and found the best rates for me regarding my loan!! Thank you guys especially Ryan for all your help I appreciate everything you guys have done for me ... Mahalo Nui Loa .. Marisa C. More

Excellent buying experience!! Fantastic car buying Experience!!! I knew I wanted a Subaru Forester and I had been looking online for two weeks, other dealerships did not have the i Fantastic car buying Experience!!! I knew I wanted a Subaru Forester and I had been looking online for two weeks, other dealerships did not have the inventory Puyallup had or the lower Pricing. I contacted Ryan G salesperson of Subaru of Puyallup. Ryan immediately emailed me the cars that would come close to what I was looking for and and one that was exactly what I wanted. I wasn't able to get in to the dealership right away and the car I was interested in was sold. Ryan and Dan (used sales Manager) were on a mission to find me a car, Dan said I'm always getting cars in and sure enough Ryan emailed two days later and found the perfect car for me. I asked Ryan to fax over the CARFAX and inspection and he did so within 5 min. I drove down to the dealership he had 3 cars to choose from. It was the most relaxing enjoyable car buying experience. Not only was it the perfect car with everything I expected it was an excellent price and Certified. They even worked with me and gave me a discount with no haggling. I wasn't able to pick the car up that day and Ryan offered to meet me half way the next day (2 hour drive from my house) I felt like I was buying from a family member. I know why the say You are part of the Subaru Family. Thank You Subaru of Puyallup LOVEMYSUBIE!! Dianne Echols More

It's true - we had a stress free experience! Thank you Helmut Immig, pre-owned vehicle specialist. He is fun, engaging, knowledgeable, communicative and gave us the best recommendation for bratwu Thank you Helmut Immig, pre-owned vehicle specialist. He is fun, engaging, knowledgeable, communicative and gave us the best recommendation for bratwurst lunch. Plus, we think we got a great deal on the Subaru Forester that we drove home. More

No Stress, No Hassle Austin was helpful and courteous throughout the process of searching for a certified preowned Forester that was going to meet my needs and color choic Austin was helpful and courteous throughout the process of searching for a certified preowned Forester that was going to meet my needs and color choice. More

Subaru Owner since 1990 Love this place! I've been a Subaru owner since 1990. My daughter's 2001 basic Impreza finally gave up with well over 250,000 miles. Our first Suba Love this place! I've been a Subaru owner since 1990. My daughter's 2001 basic Impreza finally gave up with well over 250,000 miles. Our first Subaru, a Legacy, had 300,000 miles . On Sunday, Jan 29th we went looking for our next Subaru. That's where I we met Helmut. I'd purchased here several times before but never had the pleasure of working with him. He was patient and attentive & spent several hours showing us different models all around the lot. We left with a 2015 Impreza hatchback, with only 16,607 miles! (See, Helmut, I remembered!) My daughter is very happy with her "new" car and I have the peace of mind knowing that she's safe. Thank you so much! Heidi & Kacey More

Good clean fast service in a very comfortable setting. Helmut the gentleman who was my sales rep was very informative and knowledgeable concerning the facts I requested. In and out of the building in two Helmut the gentleman who was my sales rep was very informative and knowledgeable concerning the facts I requested. In and out of the building in two hours with my auto purchase. The building itself is worth the trip, very comfortable with lounges and coffee (good coffee) with cookies and such to say nothing of a massage room. More

Truly stress free Helmut was so friendly and helpful at helping me find my first car. No pushy sales tactics, no haggling. Truly stress free! Once we had committed to b Helmut was so friendly and helpful at helping me find my first car. No pushy sales tactics, no haggling. Truly stress free! Once we had committed to buying a car, paperwork was handled as fast as possible by the whole team so we weren't sitting around waiting. This is my first car but my family has bought our last 3 cars from Subaru of Puyallup, and I'm sure we will continue to take advantage of their outstanding service More

First Subaru Go see Mac, worked with me and got me exactly what I wanted. Very friendly and helpful, great overall experience. I will be returning for future purch Go see Mac, worked with me and got me exactly what I wanted. Very friendly and helpful, great overall experience. I will be returning for future purchases. More