Subaru of Puyallup

Best car buying experience - EVER! We just bought a new Subaru from Dave Warmack and we love it! Subaru of Puyallup is certainly a "hassle-free" dealership, from the test drive to the f We just bought a new Subaru from Dave Warmack and we love it! Subaru of Puyallup is certainly a "hassle-free" dealership, from the test drive to the financing, the process couldn't have been easier. We are once again a Subaru family and all of our future cars will come from Dave Warmack at Subaru of Puyallup. Thanks Dave!! More

Best saleswoman ever - Mary Macfarlane My husband and I went to Subaru of Puyallup simply to just check out the Crosstrek. We were greeted by Mary Macfarlane who was friendly, knowledgeabl My husband and I went to Subaru of Puyallup simply to just check out the Crosstrek. We were greeted by Mary Macfarlane who was friendly, knowledgeable and great to work with. After test driving the Crosstrek and Impreza we weren't sure those were the cars for us so we left and continued our shopping. Mary was there for us through the several weeks of us trying to find the perfect car for us. I had asked her if she could keep me updated on any new inventory she thought fit our criteria and she did, she even threw in some additional information to help us make our decision, and when she came across a WRX that fit all of our criteria she contacted us right away and helped me put the car on hold until we could make it in to check it out. Once we test drove the car we knew it was the perfect car for us, and we NEVER would have even thought of a WRX if it weren't for Mary's help and keeping an eye out for us. We had such a wonderful experience working with everyone at Subaru of Puyallup, but Mary is a top notch saleswoman! If you need anything she is there for you and if there's something she doesn't know she finds out the answer right away for you. This is our first Subaru vehicle and we are convinced we will never buy any other make of vehicle again! And not just because Subaru vehicles are amazing, but because we had the best car buying experience we have every had! We can't thank Mary enough for hanging in there with us for over a month and a half of us waiting to find the perfect car! She truly has the customer's best interests at heart. More

Great Deal, Great Buying Experience! Found a great Kia Soul+ at Subaru of Puyallup. Car was in excellent condition, low miles, at an unbeatable price! Kimberlee was great to work with and Found a great Kia Soul+ at Subaru of Puyallup. Car was in excellent condition, low miles, at an unbeatable price! Kimberlee was great to work with and the buying experience was very professional. I highly recommend buying your next car here. More

Service department is a consistant let down First off I think 2 stars is kind of harsh and my issue is with service and NOT sales. There is a lot I like about the sales end. I like that a lo First off I think 2 stars is kind of harsh and my issue is with service and NOT sales. There is a lot I like about the sales end. I like that a lot of their sales consultants have been there for decades unlike a lot of places that rotate through people constantly. They also have a nice new facility and sell a lot of new car makes, Subaru, GM, and VW. My issues are with their service department. Before I buy a car I typically talk to their service department first because I generally have them take care of all of the maintenance. When I spoke to Matthew Lundell I was impressed with both his knowledge and openness about some previous issues with the model I was looking at. Based on this I bought the car and LOVE it. For the first 15k i serviced it every 3k. A few things stood out. First, the techs don't know what the proper tire psi is in my car (17 Outback). They would constantly list them incorrectly on my work order. No big deal. I just learned to handle that myself. The second issue was that the coolant was at the add mark on the reservoir. Their main tech said this was common and how they like to see it for expansion. I heated the car up over the next few weeks and called xx. I brought the car back and they topped it off. Third, at the 15k service they said my brake pads were at 6/32 and tires were at 7/32. Again I called xx and measured the tires with the service advisor present. They were at 9/32. His response? "I stand behind my techs" No problem, they have a tough job as a liaison between customer and tech. I did call and talk to Tom Jenson on this one because they also said my cabin air filter was dirty. Unfortunately I changed it before coming in for my appointment that day. Finally, At my last service 20k, I ask for a quote on a trans service because on my schedule it is due at 25k. Their response "I've never done one" "Usually not done for 100-150k. Look in the owners manual to make sure I'm not an idiot and it says 25k. The reason I care so much is that I really take care of my vehicles. I'm not only a technician by trade, but I'm also a service manager for a local truck dealer. I UNDERSTAND that things happen, I've tried to reach out and discuss my issues. Unfortunately I no longer trust this dealer with my car. They should check with Korum, I've purchased 7 new cars from them since 2010. I will do business elsewhere. Harsh as that is, Tom Jensen, Mathew Lundell and Jared Smith are pleasant to deal with. One last final gripe/rant, whatever you want to call it. After servicing my car I usually get a courtesy call asking how things went. The lady that called asked if my service went well and when I said I was a little concerned with some items she said thank you and good bye. Again, very nice lady, but had no clue on how to handle anything other than positive feedback. Long winded, yes, but I hope this review helps. More

Incredible Sales Person Purchasing a new car can be a stressful experience. Purchasing a new car for our daughter from across the country, was a whole other challenge...that Purchasing a new car can be a stressful experience. Purchasing a new car for our daughter from across the country, was a whole other challenge...that is, until we had the blessing of meeting Ryan Gifford! This young man went above and beyond what any other salesman has ever done for us in the past and made the entire experience stress-free. Ryan never tried to “sell” us anything. His aim was solely to make sure all of our needs were met. He is one of the most personable, genuine and honest sales person we’ve ever encountered in any dealership. Ryan is a true asset to Subaru of Puyallup and because of him, we would most definitely refer this dealership to others. We do hope he gets the recognition he deserves! Gail and Roland Williams More

Hassle-free Ryan was friendly, with a no-pressure approach that makes you want to do business with him. I've bought my last five cars from that dealership, and t Ryan was friendly, with a no-pressure approach that makes you want to do business with him. I've bought my last five cars from that dealership, and the sales staff there is a primary reason why. It was a pleasure doing business with Ryan. More

Awesome Service Mac helped me get the car of my dreams! Polite, easy to talk to, and very knowledgeable in all the vehicles we looked at. The whole process from begin Mac helped me get the car of my dreams! Polite, easy to talk to, and very knowledgeable in all the vehicles we looked at. The whole process from beginning to end was easy and comfortable. Would 100% recommend Subaru and Mac to anyone I know who's looking to buy/lease. Kym was wonderful as well! She was very thorough in explaining the paperwork and helping my fiance and i to understand our requirements. Easy to talk to and great customer service. Great Job! Thank you! More

Informative and Efficient Approach Both my wife and I have purchased cars here and had good experiences. Our trade ins received an okay price, but overall our purchase was very competi Both my wife and I have purchased cars here and had good experiences. Our trade ins received an okay price, but overall our purchase was very competitive and the team was easy to work with. More

Car's great! EDIT: Adjusted number of stars as well as statement within review: I wish to state Helmut was a great guy and I'm very happy with my car! There EDIT: Adjusted number of stars as well as statement within review: I wish to state Helmut was a great guy and I'm very happy with my car! There was an issue with the loan process but they went out of their way to make it better without me asking for any kind of compensation, and I appreciate it from a retail associate stand point to try and make a mistake right. Overall I'm happy with the dealership thus far and intend to have my vehicles services performed their in the coming future. EDIT: Adjusted number of stars as well as statement within review: I wish to state Helmut was a great guy and I'm very happy with my car! There was an issue with the loan process but they went out of their way to make it better without me asking for any kind of compensation, and I appreciate it from a retail associate stand point to try and make a mistake right. Overall I'm happy with the dealership thus far and intend to have my vehicles services performed their in the coming future. More

Excellent experience! Blaine was our sales guy, and he was kind of on the spot for us, as we had a very unfavorable experience with another Subaru dealer within the last ye Blaine was our sales guy, and he was kind of on the spot for us, as we had a very unfavorable experience with another Subaru dealer within the last year - essentially did not get the car we wanted, and had several things misrepresented to us. We were trying to resolve that experience, and now felt 'stuck' with Subaru. Blaine, and several others who kept us 'entertained' while we were waiting for various things, really served to restore our confidence. Matt in Finance made our options very clear, was very prepared, and never pressured us. We left with the car we wanted/needed in the first place, and when additional items came in, we got a prompt call to have those installed ('gratis'!), and Blaine shepherded this all along the way. Service folks were great, Blaine set things up beautifully, and we are truly happy! We will be happy to make the trek from Olympia to Puyallup for whatever we need, and look forward to our next Subaru purchase at some point. Meantime, we have no compunction at all about recommending both Blaine and the dealership. Thank you! More