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Spitzer Kia Cleveland

Cleveland, OH

4.9
1,879 Reviews

3414 Brookpark Road

Cleveland, OH

44134

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Showing 1,879 reviews

January 22, 2025

Sales representative George Woods is courteous and professional I have returned to buy another car from him More

by Anderson.mema
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Zabell, George R. Woods, Mel Curran
Jan 23, 2025 -

Spitzer Kia Cleveland responded

Anderson, On behalf of everyone here at- Spitzer Kia Cleveland, thank you for your very kind review but also your loyalty to our dealership. We understand that you have several of choices when choosing a dealership, so thank you for choosing us for this experience. George will be over-joyed to hear that you added him to your splendid review and willingness to return back to him for his services. If there is anything else we can do to assist you, please let us know we would love to help. Safe travels!

January 21, 2025

The staff is friendly and really tries to help. However, my view of the company has changed. They hired a third party to install my remote start. I'm having issues of inferior quality with the FOB. More

by Tikitemble
Recommend Dealer
No
Employees Worked With
Gh
Jan 22, 2025 -

Spitzer Kia Cleveland responded

I sincerely apologize for the frustration and inconvenience you've experienced with your key FOB. It's disheartening to hear about the connectivity issues and the lack of solutions from our team. I understand how important reliability is, especially after such a significant investment. Your feedback is invaluable, and I encourage you to reach out to us to our department and ask for the Service Manager available for further assistance as we want to make this right for you. Thank you for your patience as we work to resolve this matter. Safe travels!

Jan 22, 2025 -

Tikitemble responded

I already tried that twice. They left a message with the general manager after i went there in person. No calls back as of yet.

Jan 23, 2025 -

Tikitemble responded

Already tried that. 😐

January 16, 2025

When we drove up to the dealership, they were very welcoming. John Hawk the sales associate helped me find exactly what I was looking for at an affordable price. I would recommend this dealership to a More

by gisell.t216
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Hawk
Jan 20, 2025 -

Spitzer Kia Cleveland responded

Thank you for your very kind review. We are thrilled to hear that John was able to provide you with exceptional customer service your way, he will be overly excited to hear your very kind words and willingness to recommend him to others, thank you. If there is anything else we can assist you with, please don't hesitate to ask, Safe travels!

January 12, 2025

I want to thank the staff of Kia in Brookpark for giving me excellent customer service and helping me purchase my first car. I couldn’t of asked for better customer service More

by dmarrero440
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mel Curran , George R. Woods, Andrew Mansour
Jan 13, 2025 -

Spitzer Kia Cleveland responded

On behalf of everyone here at- Spitzer Kia West, thank you for providing us with this wonderful review about our dealership. Our dealership strives to give all our customer top-notch customer service before and after the sales process. Safe travels, if there is anything else we can assist you with please contact us at the dealership.

January 09, 2025

George Woods was great in helping with my needs and getting me into something I wanted. I highly recommend Spitzer Kia. Thank you! More

by sislb76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Zabell, Kim Boutell, George R. Woods, Michael Rosado
Jan 10, 2025 -

Spitzer Kia Cleveland responded

We would like to thank you for letting us know how we are doing. Here at- Spitzer Kia West, we work extremely hard to ensure that our guests are comfortable with their visit. We are glad to hear that George was able to assist you in finding a vehicle that was right for you.

January 08, 2025

George and Michael were amazing! They made the process smooth and effortless! Definitely a great first time experience! More

by Mallory
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George R. Woods, Michael Mansour
Jan 08, 2025 -

Spitzer Kia Cleveland responded

Mallory, Thank you for your time to give feedback about our Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. George and Michael will be over-joyed to hear your very kind words as well, thank you! We look forward to seeing you again when your vehicle is ready for its next service, Safe travels!

January 08, 2025

Both George and Michael were amazing! The process was very smooth and effortless! Definitely a great first time car buyer experience! More

by Mallory
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George R. Woods, Michael Mansour
Jan 08, 2025 -

Spitzer Kia Cleveland responded

Mallory, Thank you for your time to give feedback about our Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. George and Michael will be over-joyed to hear your very kind words as well, thank you! We look forward to seeing you again when your vehicle is ready for its next service, Safe travels!

December 23, 2024

George was very patient and not pushy. He came in on his day off to complete the purchase. Jeremy was helpful quick and efficient. Both gentlemen was a pleasure to work with. More

by ebaby2u
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Zabell, George R. Woods, Stephen Donat
Dec 24, 2024 -

Spitzer Kia Cleveland responded

Thank you for your time and feedback. We realize that there are several choices when selecting a car dealership and are so happy that you picked us. George will be thrilled to hear that you added him to your splendid review, thank you! We look forward to seeing you again when your vehicle is ready for its next service. Safe travels and Happy holiday's!

December 22, 2024

Always a wonderful experience at Spitzer! Freddy, Michael and George all helped to make the purchase process simple and painless. More

by kcollins2392
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Zabell, Freddy Mansour, George R. Woods, Michael Rosado
Dec 23, 2024 -

Spitzer Kia Cleveland responded

Collin, We are so happy to hear of your positive experience at- Spitzer Kia West. We are committed to providing our customers with nothing less than 5-star service. Michael and George will be especially happy to hear that you were completely satisfied with their customer service. Safe travels and Happy holiday's!

December 21, 2024

Spitzer Kia Cleveland made us feel so comfortable and welcome from the moment we stepped inside. George was incredibly, personable, knowledgeable and helped to get us a great deal on a brand new car! More

by jmarie0703
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George R. Woods
Dec 23, 2024 -

Spitzer Kia Cleveland responded

We are thrilled to hear that we made the purchase of your new vehicle easy. We are committed to outstanding customer service and we are glad that we made buying a car easy for you. George is certainly a favorite around here, so it is no surprise that you had a great experience working with him. Safe travels and Happy holiday's!

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