South Bay Hyundai - Service Center

Every Visit a 5- Star Experience (smile)! I Emailed Service Manager Calvin Jeong. He checked the Records and said most likely I would only need an oil change, and to come in any time on Fr I Emailed Service Manager Calvin Jeong. He checked the Records and said most likely I would only need an oil change, and to come in any time on Friday. Soon as I got there, Service Advisor Jeremy Davis recognized Me, and immediately took care of Me (smile). Told Me it would be ready in 1 1/2 Hour (smile). I have been going to South Bay Hyundai for over 10 years, and continue to go there even after I moved to Alhambra, 32 miles away, 3 years ago. They Are Always Professional, Knowledgeable, and Most Courteous (smile)!, and I don't have to worry about them over- charging Me, or trying to do Unnecessary Repairs (smile)! What More Can You Ask For (smile)? THANK YOU AGAIN, Calvin (smile)! You, too, Jeremy (smile). More

Communication was terrible. I never receive updates or follow up, days after I should have been contacted. It was always me reaching out. When I interacted with most other servi I never receive updates or follow up, days after I should have been contacted. It was always me reaching out. When I interacted with most other service employees there seemed to be a lack of interest and enthusiasm to assist. Considering my situation was uniquely difficult, all due to SB Hyundai and Hyundai corporation as a whole, in return I received no additional levels of service. Both my wife and I have had Hyundai;s her for more than 10 years across 3 vehicles, and in the future we are moving away from the brand due to customer service and vehicle reliability.  More

I took in my truck for a light that turned on and they didn’t update me on the truck that day kept it overnight and gave it back super late and I was the one that had to car to get an update and make sure didn’t update me on the truck that day kept it overnight and gave it back super late and I was the one that had to car to get an update and make sure my truck was ready. They need to be better when informing the customer More

Always quick dependable service. Although I only needed an oil change, they checked the essentials and reminded me that I'll probably need my brakes replaced. Although I only needed an oil change, they checked the essentials and reminded me that I'll probably need my brakes replaced. More

Not sure if the spelling is right but Dei was amazing. He helped after I was told I have to leave my car overnight or reschedule. I was upset and after talking to him he apologized and ensure my car will He helped after I was told I have to leave my car overnight or reschedule. I was upset and after talking to him he apologized and ensure my car will be serviced since I had an appointment. More

I wish I could say I was satisfied but it was a disappointment. Took my vehicle in for the first complimentary service. According to the description of services, they did an oil change and a "mul disappointment. Took my vehicle in for the first complimentary service. According to the description of services, they did an oil change and a "multi point inspection." Apparently, this does not include tire pressure check because there was no record of that. One tire had its valve cap missing when I brought it in and that was untouched. Also, I was directed to the "waiting area" where I sat the entire time. I noticed that other customers were notified by a service personnel when their vehicles were ready and thought that was the procedure. My phone ringer happened to be off and I did not see the text/ring informing me that my vehicle was ready until after 40 minutes and only found out when I happened to check my messages. I would have expected someone to check if I was in the waiting area. More

The dealer was very professional and helped me out a lot. I will recommend him to everyone. Great Job!! I will recommend him to everyone. Great Job!! More

Fast and nice service. People are nice and polite. Need to work on the recalls faster. People are nice and polite. Need to work on the recalls faster. More

The newly remodeled dealership is very nice and clean. Everyone seems to be so much happier at their job. Everyone seems to be so much happier at their job. More

Everything was great. Nicole is an excellent representative. Service was very good and quick. Thanks. Nicole is an excellent representative. Service was very good and quick. Thanks. More