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South Bay Hyundai - Service Center

Torrance, CA

4.5
2,193 Reviews

2,193 Reviews of South Bay Hyundai - Service Center

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January 29, 2025

No one would call or be called to tell us an update on our cars progress. Had to talk to the manager, who was hard to get too! Waited 15mins after paying just to pick up the keys when it was done.Talk abo More

by aprilheaths
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Female name not listed
Jan 29, 2025 -

South Bay Hyundai responded

We sincerely apologize for the lack of communication and the delays you experienced. This is certainly not the level of service we strive to provide, and we understand your frustration. We’ll be reviewing our processes to ensure better communication and timeliness moving forward. Thank you for bringing this to our attention, and we truly appreciate your patience.

January 29, 2025

Beautiful dealership. Sales and service are top notch. Ryan Diaz and MJ in sales are the best. More

by patrickhsound
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike "MJ" Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

South Bay Hyundai responded

Thank you for your wonderful review! We're so glad to hear that you had a top-notch experience with Ryan Diaz and MJ. They’ll be thrilled to know they made such a positive impact. We truly appreciate your feedback and look forward to assisting you again in the future!

January 27, 2025

By far the best dealership I've ever worked with. Friendly, knowledgable, efficient. They even pay for the Lyft back home when I have to drop off my car! More

by LAURENSTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Jan 27, 2025 -

South Bay Hyundai responded

Thank you so much for the amazing feedback! We’re thrilled to hear that you had such a positive experience with us. It’s great to know that our team’s friendliness, knowledge, and efficiency stood out to you—and we’re happy to make things even more convenient with the Lyft service. We truly appreciate your support!

January 27, 2025

Service writer Jeremy is the best! ! Always professional and great at making sure his customers feel welcome ang heard. I would like to say if your Hyundai car, suv or truck needs to be More

by richfree2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer Jeremy
Jan 27, 2025 -

South Bay Hyundai responded

Thank you for the fantastic review! We’re so happy to hear that Jeremy always provides such professional and welcoming service. We truly appreciate your recommendation and are glad you’ve had a great experience with both our service department and new car sales. We’ll be sure to pass along your kind words to Jeremy!

January 25, 2025

Friendly and convenient service. Easy to schedule and service time was super fast. Really enjoy coming here for ongoing maintenance. More

by lalysix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike "MJ" Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Matsumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mac Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Axume
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Marroquin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

South Bay Hyundai responded

Thank you for the great review! We're so happy to hear that you enjoy the friendly and convenient service, and that the scheduling and service times are quick. We look forward to continuing to help with your ongoing maintenance!

January 25, 2025

The newly renovated Hyundai dealership in Torrance is very nice and customer friendly. My vehicle had a 30,000 service with a few recalls. They finished my service in a timely manner. I give them a gold More

by ellen90266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie
January 25, 2025

Jack is always so helpful with his recommendations and I got my car back in time. Thx Jack! More

by JODY_NISHIKAWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

South Bay Hyundai responded

Thank you for the great feedback! We're so glad to hear that Jack's recommendations were helpful and that you got your car back on time. We'll be sure to pass along your thanks to him!

January 22, 2025

Jack is the only reason I come to this dealership. He is patient, has no attitude, and explains things well. I am never pressured and can make good decisions on the care of my vehicle. More

by HAWAIIANISLEBOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

South Bay Hyundai responded

Thank you for your wonderful feedback! We’re thrilled to hear that Jack has made such a positive impact on your experience with us. Providing a pressure-free, informative environment is exactly what we strive for, and we’re so glad Jack has been able to offer that to you. We truly appreciate your continued trust and look forward to assisting you again!

January 21, 2025

Friendly professional efficient and personal work done in a timely manner car was also cleaned More

by DEBRA.MOODY61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Germee
Jan 21, 2025 -

South Bay Hyundai responded

Thank you for your wonderful feedback! We're thrilled to hear you had a positive experience and appreciated the friendly, professional, and efficient service. We’re glad you enjoyed the timely work and the clean car, and we look forward to serving you again!

January 21, 2025

I had a broken part on a used car that I purchased from the dealership 4 years ago that became out of warranty during that time. The cost of the part would have cost more than the KKB book value. The servi More

by feakinsmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Davis
Jan 21, 2025 -

South Bay Hyundai responded

Thank you for sharing your experience! We’re so glad to hear that Jeremy and our service team were able to assist you in such a meaningful way. It’s great to know we could help make the repair process smooth and affordable for you. Your satisfaction and continued enjoyment of your Ioniq Electric mean a lot to us. We appreciate your kind words and look forward to assisting you again in the future!

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