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Sierra Honda - Service Center

Monrovia, CA

4.8
1,006 Reviews
Call Service Center (626) 879-2934

1,006 Reviews of Sierra Honda - Service Center

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March 16, 2025

Service was courteous and helpful. However, times and estimated times can be better communicated. This last time, it didn’t take long. More

by jduran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

Sierra Honda responded

Thanks for taking the time to review your service experience! We're happy our team handled your visit with great care and got you safely back on the road in a timely manner. We hope you'll continue to choose Sierra Honda for all your automotive needs!

March 16, 2025

Give Kevin a raise! He's your most valuable employee! Really. He deserves it. :) Yes! More

by MRZERNOW
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

Sierra Honda responded

Thank you for recognizing Kevin's excellence by sharing your 5-star review! We're certain he'll be honored by your kind words, and we hope you won't hesitate to call the next time Kevin and the Sierra Honda team may serve you.

March 16, 2025

Service representative polite and informative describing assessment of problem assessment, possible alternative solutions and open discussion of payment options. More

by marympeters
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Mar 18, 2025 -

Sierra Honda responded

We're happy you enjoyed an accommodating and thorough visit with us, Mary! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Sierra Honda for the best service!

March 15, 2025

Very good service department. They handled a recall quickly and courteously. I'm happy to recommend them. Ask for Adam! More

by efidell
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

Sierra Honda responded

Thanks so much for mentioning all the aspects of your service visit that stood out. We especially appreciate your kind words and recommendation of Adam's expertise. Please come see us again some day!

March 15, 2025

Kevin is main reason I keep returning to Sierra Honda for service. He is always courteous and professional and truly listens to your concerns. More

by rosannamoreland
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2025 -

Sierra Honda responded

Rosanna, that's awesome! Thank you for always trusting Kevin and the Sierra Honda team to get the job done right. We really appreciate your continued business and hope to make your next appointment just as exceptional.

March 14, 2025

Sierra Honda is a great dealership. First it’s close to my house and very reliable. Most of all great Customer Service More

by AMAZENGRACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Sierra Honda responded

We sincerely appreciate your thoughtful assessment of our dealership, and we hope you'll think of us the next time you have any automotive or Honda needs. Safe travels until we meet again!

March 14, 2025

Yessi was very helpful with my service appointment. She offered payment options for the service that is too expensive for me to pay for in one lump sum. More

by juanegalaviz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi
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Mar 14, 2025 -

Sierra Honda responded

Thanks for letting us know Yessi and our service team did a great job, Juan! Making your service visits convenient and accommodating are our top priorities. We hope to do the same at your next visit!

March 13, 2025

Excellent services provided. Very knowledgeable in giving advice to customer regarding his needs. Very friendly More

by jackling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

Sierra Honda responded

We're glad our service team made your day a little easier by being efficient and informative. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us!

March 13, 2025

Profesional and courteous. They even provided an Uber ride back home. Albeit, it took almost a year to get the recall part in stock More

by SILALDANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi
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Mar 14, 2025 -

Sierra Honda responded

Thank you for your trust in our service team. We're pleased your vehicle's recall part and replacement was finally resolved. Please don't hesitate to let us know when we may be of service to you again.

March 12, 2025

Adam was very responsive and kept me updated every step of the way. Made getting my car serviced a very easy process. More

by CYNTHIA.SIMUTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2025 -

Sierra Honda responded

Cynthia, we're happy Adam's expertise helped you have a very positive experience at Sierra Honda. Thank you so much for your excellent feedback. Safe travels until we see you next time!

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