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Sierra Honda - Service Center

Monrovia, CA

4.8
653 Reviews
Call Service Center (626) 879-2934

653 Reviews of Sierra Honda - Service Center

Sort by
August 18, 2024

He is great. He always recommends necessary repairs. That’s why when I make an appointment. I always choose Kevin More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Sierra Honda responded

Karen, thanks for taking a moment to let us know how helpful you found this visit! We're delighted Kevin provided you with all the insight you needed to make this a positive experience. We're happy to be of service!

August 18, 2024

Everything was great good service employees are very helpful on everything good job keep up the good work More

by aurelio.salinas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know her name
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Aug 20, 2024 -

Sierra Honda responded

Aurelio, thank you for taking a moment to share positive feedback on this experience. We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day!

August 17, 2024

Everytime I come here I always receive great customer service and guaranteed that my vehicle is being service by professional mechanics. More

by MAGIC.ROLAND96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Sierra Honda responded

Thank you for honoring us with your patronage over the years. We're so pleased our team continues to serve you well. Get in touch the next time we may be of assistance. We're here for you!

August 17, 2024

The customer service was excellent and the service on my vehicle was very organized and professional. I will keep on returning for future service. More

by Yvette Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi Perez
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Aug 20, 2024 -

Sierra Honda responded

Thanks for the love, Yvette! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what our team provided for you. We look forward to your next visit!

August 17, 2024

Brought the car in for air conditioner. Things keep breaking since initial repair and now I have another problem. I didn't have all of these problems before I brought the car in. Now I'm af More

by MAETTENHEIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these employees listed
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Aug 19, 2024 -

Sierra Honda responded

Thank you for taking a moment to let us know about your concerns. I want to apologize for the issues you've faced thus far, and express my intention to assist you in any way I can. Please contact me directly at your convenience so that I can begin working on a resolution for you and your vehicle. John H. Howard III 626.879.2935 ext 7084 jhoward@sierracars.com Service Manager, Sierra Honda Of Monrovia

August 17, 2024

Working with Kevin was great. He communicated well with me. Constant status updates my car. Rental car process was also easy. More

by CHRISARIAS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Sierra Honda responded

Chris, thank you for taking a moment to share positive feedback on Kevin. We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day!

August 17, 2024

Billy was super friendly and helpful and my car was ready when he said it would be. More

by lauraljohnston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy ?
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Aug 20, 2024 -

Sierra Honda responded

Laura, thanks for letting us know how pleased you were with the convenience of this service visit with Billy! It is always our pleasure to get the work done in a timely manner so you can go back to your day. We'll see you next time!

August 17, 2024

The team is great and very easy to work with. I am definitely coming back and visit for all my needs. More

by WILLIAM.G.MAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi
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Aug 20, 2024 -

Sierra Honda responded

Thanks for letting us know our service team did a great job, William! Making your service visits convenient and thorough are our top priorities. We hope to do the same at your next visit!

August 17, 2024

Kevin Eng is amazing. He is very helpful and stays on top of the process. Just The Best More

by TEDCLEMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Sierra Honda responded

Ted, thank you for your trust in our service team! We're happy Kevin provided you with an engaging and informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!

August 16, 2024

Service department and waiting lounge are old and outdated. Even appointment is made but the car is still sitting at the parking lot for over an hour to have someone work on it. Anyway location is co More

by Honda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Sierra Honda responded

Thank you for sharing feedback with us about our service department. We certainly appreciate hearing that our team has provided you with friendly service. I would be more than happy to discuss any of your concerns with you if you wouldn't mind reaching out to me. Thanks for choosing Sierra Honda for your automotive needs! John H. Howard III jhoward@sierracars.com 626.879.2935 ext 7084 Service Manager, Sierra Honda Of Monrovia

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