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Sierra Honda - Service Center

Monrovia, CA

4.9
391 Reviews
Call Service Center (626) 879-2934

391 Reviews of Sierra Honda - Service Center

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June 25, 2024

Great first service experience, my advisor Billy was polite and knowledgeable. He told me they were a little busy and my car would be ready in about 3 hours but had it ready to go at the 2 hour mark. More

by MARVIN.HODGES67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
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Jun 25, 2024 -

Sierra Honda responded

Marvin, thanks for taking the time to review your service experience! We're happy Billy handled your visit with great care and got you safely back on the road in a timely manner. We hope you'll continue to choose Sierra Honda for all your automotive needs!

Helpful
June 25, 2024

Kevin is the best with excellent customer service. Always keep me updated. Definitely coming back to him next time! More

by JACOBCHANG74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 25, 2024

Service manager Adam was great. He helped me out and he has a new customer that will go to him for all my needs. More

by EDGARPULIDO85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

Sierra Honda responded

Edgar, thank you for sharing positive feedback on Adam! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Adam provided for you. We look forward to your next visit!

Helpful
June 25, 2024

They told what was wrong and had my car ready the next day with everything working perfectly More

by Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

Sierra Honda responded

We're glad your vehicle is running perfectly after your visit, Luis. Thank you for letting us know how pleased you were with the support and service provided to you by our amazing team. Safe travels until next time!

Helpful
June 23, 2024

Our service attendant was very helpful and answered all questions and concerns about our vehicle!! Thank you for the attention!! More

by SilOsorio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Tam
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Jun 24, 2024 -

Sierra Honda responded

Thanks so much for your feedback! We're delighted the value of our team's support and expertise exceeded your expectations at this visit. Thank you for choosing Sierra Honda for your automotive needs!

Helpful
June 22, 2024

Great service experience . Robert was cordial, efficient and knowledgeable. My first experience at this dealer. I will strongly recommend. More

by PROREDINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Jun 24, 2024 -

Sierra Honda responded

Thank you for taking a moment to share positive feedback on Robert. We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day!

Helpful
June 22, 2024

Kevin walked me through every detail of the process to replace my cracked windshield, including what information my insurance company would need, More

by HERLACHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Sierra Honda responded

Thanks for letting us know how satisfied you were with Kevin's assistance! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb.

Helpful
June 21, 2024

Great service even though it is pricy. Service is Guaranteed. They will also help you lift ride setups. More

by mechecita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi
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Jun 24, 2024 -

Sierra Honda responded

Thanks for taking a moment to let us know how helpful you found this visit! We're delighted our team provided you with all the answers you needed to make this a positive experience. We're happy to be of service!

Helpful
June 21, 2024

Everyone was so helpful from Yessi to parts sales and management. Had my new key programmed and made me a happy customer. Thank you all. More

by DRCHALLITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yessi
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Jun 21, 2024 -

Sierra Honda responded

We're glad Yessi and our service team made your day a little easier by being helpful and accommodating. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us!

Helpful
June 21, 2024

I was very impressed with the service I received at this dealer. They met me as I pulled in, and immediately knew what needed to be done. They were respectful and put me at ease. It was a stressful situatio More

by LESLIEGARRIOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert 5 stars+
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Jun 24, 2024 -

Sierra Honda responded

Thank you for telling us the highlights of your service visit! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again!

Helpful
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