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Sierra Honda
Monrovia, CA
1,679 Reviews
Sierra Honda is here for you. Whether you're looking for a Honda Dealership in the Pasadena area, Arcadia or Monrovia, we take pride in being one of San Gabriel Valley's Honda dealerships. Our exceptional sales professionals are courteous and pressure free, because Sierra Honda is a business that knows how to treat Honda customers with the utmost respect. We have an unbelievably large selection of new Honda inventory on our lot. Shop online or come visit us today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:30 PM
Sunday Closed
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Showing 1,679 reviews
July 07, 2022
Was having trouble with my car not starting up consistently. Had been putting off bringing it in for about a month and am glad I finally came in. Kevin was great to work with and was able to arran consistently. Had been putting off bringing it in for about a month and am glad I finally came in. Kevin was great to work with and was able to arrange Lyft rides to take me to and from the service center. Turns out the repair was also covered under my warranty. The Monrovia dealership was a bit further away than I'd typically go, but glad I did. More
by jordyjordyjordys
Employees Worked With
July 07, 2022
Do Not Go To Sierra Honda for service! Absolute worst customer service ever. Actually, I take that back, can't deliver service when they "Don't have the time" to do it. When I called th Absolute worst customer service ever. Actually, I take that back, can't deliver service when they "Don't have the time" to do it. When I called them, the operator kept sending me to Book keeping. It took me 4 times, to finally get ADAM, a "service" advisor to pick up the call. I explained that I have 2 tires with nails and one of them is depleting rapidly, therefore request for an appointment. He gave me options , but nothing same day. I also told him that I have tire insurance that may cover the costs, and can provide the contract number. He pulled up my account using my VIN, and said he doesn't see it. I advise that perhaps he should call to verify ( I can provide the contract number for his convenience), that way, since I am driving under hazardous conditions, if I am incorrect, I could save both of us time and waiting, and I can just pay for my tires today at a local store. After couple of IMO, reasoning, ADAM finally pushed back, and told me, " HE DOESN'T HAVE TIME TO VERIFY MY COVERAGE." Understand. Dear Managers of Sierra Honda, as a veteran in customer service, your staff needs a hard retraining. Times have changed. Secret Shoppers are days of the past, and your staff needs to be clued in social media, online reviews are growing and here to stay. What I experienced and told by Adam , “I don’t have time.” from the service department, was appalling. It is utmost shameful he works in customer service, when I can get better service asking for discount from the 99 cent store. More
by EieiO
Employees Worked With
July 06, 2022
Keith Helgerson was very helpful in getting me the deal on the car I really wanted. I even got some extra things I was intending to purchase later, but they were already on the vehicle! The day before I ha on the car I really wanted. I even got some extra things I was intending to purchase later, but they were already on the vehicle! The day before I had been to another dealership and didn’t make the deal because they tried to tell me things which I knew were not true. What a blessing to come to Sierra Honda, be treated with honesty and respect and get more than I expected. More
by Shaywren55
Employees Worked With
The manager, Fawsi was very helpful and courteous as well., Keith Helgeson
July 06, 2022
Great dealership! We are returning customers and plan to do future business with this location again. We are returning customers and plan to do future business with this location again. More
by Elieser.rw
July 05, 2022
Sataara is wonderful! He made the process of buying out our lease incredibly easy! Zero issues, he was upfront about everything and had excellent follow through! He’s p He made the process of buying out our lease incredibly easy! Zero issues, he was upfront about everything and had excellent follow through! He’s pleasant and personable and the conversation always flows! We cannot recommend him enough. More
by John&Erika
July 05, 2022
Winston Wei and Saul Gaitan helped us a lot in buying our new car. You guys are awesome. Thank you. new car. You guys are awesome. Thank you. More
by Mary
June 29, 2022
Have always had good experiences at Sierra Honda ,but this time was above and beyond. Have continuously purchased Hondas since 1989 and saved almost $5,000 dollars on an engine rehaul with the customer l this time was above and beyond. Have continuously purchased Hondas since 1989 and saved almost $5,000 dollars on an engine rehaul with the customer loyalty program. Kevin Eng was my advisor,excellent,excellent service. Will be buying my next car ,for sure,at Sierra Honda. Put my faith back in good business and excellent service More
by Irma
Employees Worked With
