Shottenkirk Honda of Huntsville - Service Center

Just started to bring my vehicles to this dealership after having an issue with the Honda dealership in Decatur. So far I am very pleased with the service and the facility on a whole. And the friendly s after having an issue with the Honda dealership in Decatur. So far I am very pleased with the service and the facility on a whole. And the friendly staff keep up the great work… More

ALL EMPLOYEES THAT WE DELT WITH, WERE SUPER GREAT TO WORK WITH.CHEYENNE MOONE,ON THE PURCHASE OF OUR NEW 2024 HONDA,WAS VERY HELPFUL AND DID HER JOB WELL.SHE KNEW EVERYTHING ABOUT THE CAR AND ANSWERED ALL OF WITH.CHEYENNE MOONE,ON THE PURCHASE OF OUR NEW 2024 HONDA,WAS VERY HELPFUL AND DID HER JOB WELL.SHE KNEW EVERYTHING ABOUT THE CAR AND ANSWERED ALL OF OUR QUESTIONS WE ASKED. ED HICKS WAS THE GREATEST SERVICE MANAGER ANY ONE COULD ASK FOR. HE TOOK CARE OF ANY PROBLEMS,WE COULD FIND AND IN A TIMELY MANOR.RICKEY, THE SHUTTLE DRIVER,WAS VERY KIND AND PLEASENT AND DID HIS JOB QUITE WELL.WE WILL DEFINITELY USE THIS DEALERSHIP,IN THE NEAR FUTURE AND SEND OUR FRIENDS AND FAMILY MEMBERS, TO THEM. More

Please stop sending these emails and making phone calls to ask about your service. Choose one. Either call or email but having both attempts to retrieve a response from me is annoying. I’d rather receive a to ask about your service. Choose one. Either call or email but having both attempts to retrieve a response from me is annoying. I’d rather receive an email. If I can I will leave a response otherwise please understand I have many other items I am taking care of at the moment. It is important to visit your location personally to evaluate the service and not rely on pressuring your clients to respond. More

Helpful making an appointment. Helpful with the checkin, updating and ordering the part overnight, Positive experience . Helpful with the checkin, updating and ordering the part overnight, Positive experience . More

I purchased a 2017 Honda Pilot for $22,000 on 9/16. On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it woul On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it would be fixed under warranty. We live over an hour away so we scheduled an appointment for 9/28 because of our work schedules. During our visit, they replaced the fuel injectors, and told me that that would fix the problem. Eight days later, the light came back on again. I took it back to the service department, expecting them to fix the issue under warranty, but instead, I was told less than 30 minutes that the front catalyst was bad and that it was not covered under the warranty we had purchased. They wanted to charge me over $1600 to repair the front catalyst. Either the service department is incompetent, or they intentionally tried to deceive me while I could still return the vehicle by putting a Band-Aid on the problem when they replaced the fuel injectors. Had I known that the vehicle needed almost $2000 in repairs we would not have purchased the vehicle for $22,000! There is no way that the dealership did not know that this was a problem before we purchased the vehicle as the light turned on literally on our drive home. This is the most expensive vehicle purchase we have ever made and I cannot believe that Shottenkirk Honda will not stand behind the product they sold me. There is no way I would ever recommend this dealership to anyone again. This is a very poor and deceptive business practice. More

I had to call the dealer because my car wouldn’t start. I was stranded in a parking lot. The service operator that received the call made sure I left a message for a service personnel. In less than five mi I was stranded in a parking lot. The service operator that received the call made sure I left a message for a service personnel. In less than five minutes, I received a call from Scott.He told me what I needed to do. After getting the car started and arriving at the dealers, Service was excellent! Justin was great! Thank you. More

Great service, good communications, car ready when expected, nice waiting area, reviewed future maintenance needs. expected, nice waiting area, reviewed future maintenance needs. More

Scott in the service department was fantastic. Got us in, got us a loaner car, and it couldn’t have gone smoother. Got us in, got us a loaner car, and it couldn’t have gone smoother. More

As always the maintenance department took fabulous care of me. I didn’t have an appointment so they gave me an estimated time and it was faster than that. I was very comfortable in waiting area. I was comp of me. I didn’t have an appointment so they gave me an estimated time and it was faster than that. I was very comfortable in waiting area. I was completely satisfied with the experience. More

Type of service request documented in system. Wrong service performed. Service manager implied it was my fault with a dismissive demeanor. First time I had any issues at this location. Not angry, Wrong service performed. Service manager implied it was my fault with a dismissive demeanor. First time I had any issues at this location. Not angry, just disappointed. More