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Shottenkirk Honda of Huntsville - Service Center

Huntsville, AL

4.8
844 Reviews

844 Reviews of Shottenkirk Honda of Huntsville - Service Center

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October 17, 2024

1) Asked for service in preparation for an extended trip. Upon completion, was told that everything looks good. After checking out and looking at invoice, it said that wipers need to be replaced, and inside More

by JOHN_700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Weesner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rockett
3.0
This rating includes all reviews, with more weight given to recent reviews.
JR Reynolds
3.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Gibbs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Boustani
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Shottenkirk Honda of Huntsville responded

JOHN, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 256-784-1132 and ask for one of our managers.

October 16, 2024

Excellent waiting room, pleasant atmosphere, very good treatment with the advisor, satisfied with the services, Thank you More

by LGOTERA50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Weesner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Shottenkirk Honda of Huntsville responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda of Huntsville!

October 15, 2024

Service was courteous and prompt. Diagnosed issue with AC, ordered replacement part, and made repair in about 24 hours. issue with AC seems to be resolved. More

by bartman35758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Shottenkirk Honda of Huntsville responded

Thank you for your business and this review. We're happy to hear Scott and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 14, 2024

Michael is very informative and makes the chore of taking care of your car easier. I just call him, and he can help. More

by BETHRYBERG58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Weesner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Shottenkirk Honda of Huntsville responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Honda of Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 13, 2024

Arrived a little early; car had a cursory check based on my online comments. The issue as I described could not be replicated then or while being serviced. He was honest and upfront that if the issue could More

by DAMN87YANKEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gibbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Shottenkirk Honda of Huntsville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 12, 2024

I always have a great experience at Shottenkirk's service department. This time was no different. Justin is respectful and treated me as a valued customer. I appreciate the team and will continue to be a loy More

by Cherisse Hawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gibbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Shottenkirk Honda of Huntsville responded

Thank you for taking the time to share your feedback with us, Cherisse. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 11, 2024

Should have discounts for seniors! Prices are a hardship. More coupons Michael was very helpful. More

by SGUERIN3097
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Weesner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Shottenkirk Honda of Huntsville responded

Thanks for sharing about your experience with Shottenkirk Honda of Huntsville. We appreciate your business and hope to see you again!

October 11, 2024

Justin Gibbs provides the best service imaginable. He should be commended for his performance, attention to detail, and treatment of his customers. He is a credit to the dealership. More

by Heather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gibbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Shottenkirk Honda of Huntsville responded

Thank you, Heather! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Huntsville.

October 09, 2024

Felt like Justin careed about what was needed and how to save money. Truly appreciate it. More

by KimikaA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gibbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Shottenkirk Honda of Huntsville responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Honda of Huntsville!

October 09, 2024

Michael and Scott are true professionals. They are very knowledgeable regarding car maintenance and helpful in making maintenace decisions. More

by TGACHORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Weesner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Shottenkirk Honda of Huntsville responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Honda of Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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