Sheehy Lexus of Annapolis

Mr. Ed Jackson It is my personal privikege to acknowledge the outstanding customer service exemplified by Mr. Ed Jackson. He is the consummate gentleman focused on It is my personal privikege to acknowledge the outstanding customer service exemplified by Mr. Ed Jackson. He is the consummate gentleman focused on providing the customer with customer-centered service. My experience at Sheehy Lexus has been nothing less than outstanding because of super individuals like Ed. I leased a new Lexus RX 400h today and my experience was fantastic because of his patience, knowledge of the vehicle and caring about me the customer. He would do great on my health care team because simply put-he cares. Sheehy is my Lexus home and has been for over 10 years. Folks like Ed Jackson is the reason why my vehicles are purchased and serviced at Sheehy Lexus-in my view the #1 dealership in our country. Thank you for your kindness and caring Mr. Ed Jackson. Dr. Leo E. Rouse Dean and Professor Emeritus More

EXCELLENCE When I arrived at Sheehy Lexus of Annapolis... I met salesperson Scott Milligan. He was friendly and extremely professional... I told him the vehicle When I arrived at Sheehy Lexus of Annapolis... I met salesperson Scott Milligan. He was friendly and extremely professional... I told him the vehicle I was interested in, he took the time and showed me the vehicle. He was patient while I inspected the vehicle. He gave me all the information pertaining to the vehicle. I was so impressed I came back the next day and purchased it. Scott is a "CLASS" representative of Sheehy Lexus. Thanks again More

Shani was informative, efficient & helpful Shani went above & beyond to ensure we had a pleasant experience. She was patient with us & answered all of our questions. She made sure she explained Shani went above & beyond to ensure we had a pleasant experience. She was patient with us & answered all of our questions. She made sure she explained all the new features of the car & wanted us to be comfortable with all the options. She called us the following day to make sure we didn't have any questions or frustrations. She is an excellent salesperson. More

The complete, curtious, friendly, knowledgeable sales person My name is Charles V Queen The experience that my wife and I had was vey professional. Mr Edward Jackson was able to explain all features of the Lexu My name is Charles V Queen The experience that my wife and I had was vey professional. Mr Edward Jackson was able to explain all features of the Lexus hybrid also all of the questions we had as well. this is the second Lexus that we have purchased at this dealership and I would say from my experience here we will return here first for our next purchase. Your finance director Mrs Michele Mitchell also did a very satisfying explanation of the transaction. My wife and I agree the rating for our experience is a 10-plus More

Professional, informative and respectful. Definitely happy with service provided. Very knowledgeable sales person. The financial department was also very effecient and detailed. Thanks for the Definitely happy with service provided. Very knowledgeable sales person. The financial department was also very effecient and detailed. Thanks for the professional and helpful service. I am a repeat customer and will definitely return and also refer clients to Sheehy Lexus! More

Amazing experience! Grant Pivec was very knowledgeable and made buying my Lexus NX300h pleasant! I have owned 10 cars made by Toyota and this was the best buying experien Grant Pivec was very knowledgeable and made buying my Lexus NX300h pleasant! I have owned 10 cars made by Toyota and this was the best buying experience of all! More

Professional and easy to do business Mike was very professional and aware of our time and let us know every move about to take place incredible experience. Management team and sales team Mike was very professional and aware of our time and let us know every move about to take place incredible experience. Management team and sales team were very professional and courteous very engaging. More

Great sales experience turned horribly wrong!! This is my 2nd review that I am posting. The first one expressed how great the vehicle buying process was at Sheehy Lexus of Annapolis. And that was This is my 2nd review that I am posting. The first one expressed how great the vehicle buying process was at Sheehy Lexus of Annapolis. And that was mostly accurate. But things have dramatically changed. During the car buying process, I noticed several scratches and a dent on the vehicle. My salesperson Edward Jackson promised to have the scratches painted and the small dent on the rear bumper fixed (“We will take care of that for you”). When it came time to sign the papers, the “We Owe” document was left blank. I then returned to the dealership and the scratches were painted (no questions asked) but the dent was not addressed. I have returned to the dealership 3 more times to get the dent fixed and it still has not addressed. I emailed Mr. Jackson twice with no response. I returned to Sheehy Lexus today and visited with Mr. Jackson face-to-face. He did not recall the dent being there. Mr. Jackson said the vehicle would need to be “sent out” and he would check with his manager to see if they could split the cost with me. Mr. Jackson then spoke with his Sales Manager then informed me that I needed to look at the “We Owe” document. Mr. Jackson also asked if I had pictures of the car when I purchased it. I do not. Sheehy Lexus will not repair the damage. I sent a “last attempt” email to Mr. Jackson on 5/17 asking him how we can proceed based on what he promised at the time of sale. He responded 2 hours later stating he would like to confer with a manager and he would offer a resolution that I would find acceptable. He also ended his email with our motto is “we’ll make it right, but it has to be reasonable”. Today is 5/24 and still no response. My patience is at an end. There are 5 things that are disappointing, discouraging, appalling, and frustrating about this experience: 1) This “bait & switch” tactic affirms to me that Sheehy will tell you what you want to hear and make you whatever promises they need to make to close a sale. 2) They will ignore you when you attempt to resolve an issue. 3) They will not follow through on their promises. 4) By acknowledging the damage in the sales portion of the transaction then later asking for pictures to prove the damage was there, Sheehy has basically called me a LIAR. 5) To be told “We’ll make it right, but it has to be reasonable” is very offensive. There are several lessons to be learned from this experience… Always get an authentic, mutually agreed upon “We Owe” document and never trust Sheehy Lexus of Annapolis ever again. Based on how I have been treated, I will take my money and spend it with a dealership that will follow through on their promises… a dealership I can TRUST. Shame on you Sheehy!!! More

Outstanding Service!! Outstanding service by the entire team. Barbara Hoban is as professional, customer service oriented and knowledgeable as anyone in the field. Michel Outstanding service by the entire team. Barbara Hoban is as professional, customer service oriented and knowledgeable as anyone in the field. Michele Mitchell is a pleasure to work with on financing and explaining everything re: the business aspects. And Kevin Johnson was equally outstanding on teaching us to use all the features of our new vehicle. We have been loyal Sheehy Lexus customers for the past 12 years. In all of our dealings with all their sales and maintenance services, we have never once been disappointed. More