Sheehy Lexus of Annapolis

I first read about the new CT200h hybrid in March and I first read about the new CT200h hybrid in March and went to the Lexus website to build my dream car. Shortly thereafter, I was contacted by Ch I first read about the new CT200h hybrid in March and went to the Lexus website to build my dream car. Shortly thereafter, I was contacted by Chris List and an almost 5 month email friendship began. There were no models to test drive at the time and the tsunami that devastated Japan also devastated my attempt to purchase the vehicle. I put a deposit down and was put on a wait list for my car. At some point, Sheehy had a car available to test drive, so we made the almost 2 hour trek from Southern Maryland to Annapolis. I knew I had made the right decision after I had the opportunity to drive that car. From March until my car arrived in August, Chris and I were in frequent email contact about where I was on the wait list and he faithfully answered every question I had about the car during that time (he even put up with my quirky sense of humor). At another point in the waiting period, I was sent a new iPod Shuffle from Lexus - I don't know if that was from the dealership or from the larger Lexus company, but it was a nice touch to let me know that my patience was appreciated. On the day that we went to finally purchase the car, Chris greeted us at the door and led us to see it - he had put a big red bow on it! I have been to many dealerships where the purchase of a new car took the better part of the day. But Chris had handled almost everything before we got there and we ended up spending a little less than 2 hours there (about a half hour of that was spent in the vehicle reviewing the navigation system and other technology). The process at Sheehy was definitely streamlined and well-organized. Because of the service we have seen thus far, I would definitely recommend this dealership to friends who are in need of a new vehicle and should I ever be in the market for a new car in the future, Sheehy of Annapolis will be the first place I contact. More

Considering this dealership is about an hour away from my home, the only thing that brought me there was the exact car I was looking for. After purchasing my car there and experiencing outstanding customer s home, the only thing that brought me there was the exact car I was looking for. After purchasing my car there and experiencing outstanding customer service, I would certainly return there for future purchases. It didn't have the typical car sales feel of pressure and uncomfortabaility. More

I am a very happy customer. The first Lexus I bought in the Fall of 2009, I was very impressed with the dealership and Erick Morris, our salesman. The major reason for buying at Sheehy was our salesma the Fall of 2009, I was very impressed with the dealership and Erick Morris, our salesman. The major reason for buying at Sheehy was our salesman, who is friendly and easy to work with. He introduced us to the key members of the staff who were also very welcoming. The second major reason was the facility, which is clean, well maintained with a very comfortable waiting area. When I bring my car in for service, the staff is ready to provide excellent customer care. I wish all dealerships would use Sheehy as their model. In the Spring of 2011, Erick Morris, our salesman called with a very good deal to trade in my 2010 model for a 2011 model. We came in, looked at the available stock and drove away in a new car with no pressure or hassle. And lastly, someone always calls after each visit to see if everything went well. Dwaine Duvall More

I have worked with Lexus of Annapolis for my past 8 cars. Their legendary service is addicting. For a change I considered leasing a Kia Sorrento this go round. The dealership experience was so negative that Their legendary service is addicting. For a change I considered leasing a Kia Sorrento this go round. The dealership experience was so negative that I came flying back to Lexus of Annapolis. They have been uniformly great. More

What a terrific experience! This dealership, Shandrial in particular, exceeded my expectations on all levels. At my initial phone contact with Sheehy of Annapolis, I was pleasantly surprised to find them upf particular, exceeded my expectations on all levels. At my initial phone contact with Sheehy of Annapolis, I was pleasantly surprised to find them upfront and honest about the status of the vehicle I was interested in. I'd been to another Lexus dealership in the area and the exchange left me unhappy and uncomfortable. Shandrial walked me through the process, advised me of the options available and maintained frequent communication as I waited for delivery. In the interim, I visited the dealership to familiarize myself with a similar vehicle and another member of the team assisted me (Chris). He was very knowledgeable, friendly and courteous. When my vehicle arrived Shandrial made the purchase process simple. Her easy and pleasant demeanor made my purchase stress free. Overall for professionalism this team gets the highest rating. I would defineately purchase from this dealership in the future. Thanks again. More

The overall experience was excellent. Erick, our salesperson, was personable, detailed, and attentive. Management made sure that they were available for additional assistance, if we had any questio salesperson, was personable, detailed, and attentive. Management made sure that they were available for additional assistance, if we had any questions or concerns. The price was marked good, because we feel we did not get a fair price on our trade-in of our minivan. Otherwise, all the other components of purchasing the new RX 350 went well. Erick followed up with e-mails and phone calls to check on our progress in the operation of the vehicle. He offered additional demonstrations on any facet that we had not mastered, especially with the navigation and other settings. More

Rachael Holderied took excellent care of me and made my purchase of a previously owned SC430 as easy as could be. Between her and Al Trojanowski, they kept their eyes open for an SC430 for well over a yea purchase of a previously owned SC430 as easy as could be. Between her and Al Trojanowski, they kept their eyes open for an SC430 for well over a year and put in me in the perfect car. There was no hassle, only superb customer service. Rachael also went well out of her way to research some of my unusual questions about aftermarket options and was always quick to respond with valuable information. We have another Lexus purchased form Al, which was also an easy buying experience. I will also say that the service department has been truly exceptional -- they consistently exceeded my very high expectations in all regards. I absolutely recommend this dealer, Rachael Holderied, Al Trojanowski, and the service department with my utmost enthusiasm. More

My wife and I bought two cars from Amanda in a one week. I thought the approach that Amanda took with my wife and I thru the car buying process was exceptional. From the onset, Amanda asked us the write qu I thought the approach that Amanda took with my wife and I thru the car buying process was exceptional. From the onset, Amanda asked us the write question and she listened. She was good at providing us with all the options (pros and cons of each) and allowing my wife and I to determine what was best for us. She was genuine, friendly, very responsive to our questions. Even I after the purchase, she has called us to see how things were going. Overall she made the car buying process smooth and I have refer her to my family and friends. ~George More

Chris was very knowledgeable, friendly and professional. He explained the car specs extremely well. We were overall very impressed with his professionalism and his personality. We will definatelly highly re He explained the car specs extremely well. We were overall very impressed with his professionalism and his personality. We will definatelly highly recommend him going forward. Thank you for a great experience! More

Haven't purchased a car in years. I decided to purchase a Haven't purchased a car in years. I decided to purchase a Lexus/BMW/Audi. I pass Sheey at least once a week while traveling back and forth to work. Haven't purchased a car in years. I decided to purchase a Lexus/BMW/Audi. I pass Sheey at least once a week while traveling back and forth to work. I decided to stop in and take a look around. Boy, was I glad I did. I was looking at a Matador Red GS 350, it was/is absolutely beautiful. Mr. Fox came right out, introduced himself and told me about the vehicle. I was with a co-worker who was also admiring the car. Mr. Fox retrieved the keys and we went for a test drive. Game, set, match, it was all over. Between Mr. Fox' courtesy, and attention and the beautiful vehicle, it was a great experience. Thank you Mr. Fox and Sheey! More