Sheehy Lexus of Annapolis

The overall experience was excellent. Erick, our salesperson, was personable, detailed, and attentive. Management made sure that they were available for additional assistance, if we had any questio salesperson, was personable, detailed, and attentive. Management made sure that they were available for additional assistance, if we had any questions or concerns. The price was marked good, because we feel we did not get a fair price on our trade-in of our minivan. Otherwise, all the other components of purchasing the new RX 350 went well. Erick followed up with e-mails and phone calls to check on our progress in the operation of the vehicle. He offered additional demonstrations on any facet that we had not mastered, especially with the navigation and other settings. More

Rachael Holderied took excellent care of me and made my purchase of a previously owned SC430 as easy as could be. Between her and Al Trojanowski, they kept their eyes open for an SC430 for well over a yea purchase of a previously owned SC430 as easy as could be. Between her and Al Trojanowski, they kept their eyes open for an SC430 for well over a year and put in me in the perfect car. There was no hassle, only superb customer service. Rachael also went well out of her way to research some of my unusual questions about aftermarket options and was always quick to respond with valuable information. We have another Lexus purchased form Al, which was also an easy buying experience. I will also say that the service department has been truly exceptional -- they consistently exceeded my very high expectations in all regards. I absolutely recommend this dealer, Rachael Holderied, Al Trojanowski, and the service department with my utmost enthusiasm. More

Chris was very knowledgeable, friendly and professional. He explained the car specs extremely well. We were overall very impressed with his professionalism and his personality. We will definatelly highly re He explained the car specs extremely well. We were overall very impressed with his professionalism and his personality. We will definatelly highly recommend him going forward. Thank you for a great experience! More

Haven't purchased a car in years. I decided to purchase a Haven't purchased a car in years. I decided to purchase a Lexus/BMW/Audi. I pass Sheey at least once a week while traveling back and forth to work. Haven't purchased a car in years. I decided to purchase a Lexus/BMW/Audi. I pass Sheey at least once a week while traveling back and forth to work. I decided to stop in and take a look around. Boy, was I glad I did. I was looking at a Matador Red GS 350, it was/is absolutely beautiful. Mr. Fox came right out, introduced himself and told me about the vehicle. I was with a co-worker who was also admiring the car. Mr. Fox retrieved the keys and we went for a test drive. Game, set, match, it was all over. Between Mr. Fox' courtesy, and attention and the beautiful vehicle, it was a great experience. Thank you Mr. Fox and Sheey! More

I had contacted Sheehy Lexus regarding a certified pre-owned Lexus RX350 that I had been looking for. I searched cross country for the car, so I know the car very well. I am also a lexus forum membe pre-owned Lexus RX350 that I had been looking for. I searched cross country for the car, so I know the car very well. I am also a lexus forum member, with great "inside information" regarding dealers and how much they truly make on cars, as well as how much can be negotiated, etc. With this in mind, along with the previous 4 Lexus cars that I have owned, and the countless Toyotas, needless to stay I'm no stranger to the brand, nor cars. I had given my offer, based on what CPO's go for for that car, in a proper certifed pre-owned condition. We eventually agreed to an offer. Based on Tara's eventual great misinterpretation of the car via email/and photo's of the car, I had given my offer. As she knew, I live 800 miles away (round trip) and that I needed proper honest information on the car. She described the car as having a "tiny tiny scratch". She took pictures of the scratch, as I have saved in my email, showing nothing there. Figuring that this is really a non-discernible, and based on all the false information (which I find out later when I see the car in person), I decided to pursue this car, and leave the other cars I have been looking for, and put a deposit down. I drove 8 hrs, stayed in a hotel overnight, then went to see the car the next day. The "tiny tiny scratch" as she misrepresented greatly was actually an arms length scratch, with satellite scratches around it. It was touched up by touch up paint to make matters worse, which looked horrible. Also, there were many other scratches, dents, and dings, etc that I decided to forgive as it is a used car. However, it is a certified pre-owned, and it should have been taken care of before I got there. In fact, per my email, I told her repeatedly that I'm not in a rush to pick up the car, and that all issues should be taken care of. She lied by saying the car was ready and that I should come by the weekend ASAP. I was so fixated on the misrepresentation of the scratch, and the long driving that I was really upset. Unfortunately, being stuck test driving the car during a rush hour weekend traffic, as well as having the car in service for condensation of a headlight, didn't let me thoroughly inspect the car as I planned. They knocked off $100 claiming that fixing that scratch, with their discount, would be $130, which was another lie, as my body shop that I go to said it was at least $700 to repair. Interestingly, it seems as if she took a picture so close up of a non-problematic part of the car, with the flash on, to portray no issues of the scratch (email with attachment saved). After arriving home, I noticed that there were huge curb damage to the wheels, and that it even looked like chunks were missing from a few wheels. ALL of the wheels had bad, unaccecptable curb rashes. When I contacted Tara about the issue, that's when her true side started to come out. She was very misleading, lied about everything, and was very not helpful. She told me that they would give me their discount but that I would have to come down and drive 2 days, 800 miles for the wheels to be repair. Keep in mind this should have been taken care of as part of the certified pre-owned process. I also didn't get a certified pre-owned checklist, which per lexus.com (available in a pdf format, stating "dealer copy, and customer copy"), lexus customer service, and forums all say you, as the customer, are supposed to receive. It basically shows the 161 point checklist showing either the item inspected was up to lexus standards, or if it had to have been repaired or replaced. The dealer purposefully didn't include it in my folder. When I asked tara about it, she said that they "...don't give that checklist to the customers". Also, she made a mockery of me wanting to do a throughout inspection of a 30K used car. Are you paying me for the car? I didn't think so. It seems what the dealer did was cut many corners to make it certified, and only did the repairs that they could bill Lexus for, to make the biggest profit margin on the car, and not care about the customer. It is a car sales to them, but it is a car that we will own for many years. I didn't expect this type of "used car salesman" behavior based on the reviews on this website, but unfortunately, it seems that they must pull a lot of "fast ones" to customers not in the know. I have contacted the general manager of the Lexus dealership, and he didn't care to return my phone call to discuss these issues. Goes to show the true face of the dealer. Unfortunately, I've learned my lesson the hard way, but I really do hope that a potential customer of Sheehy Lexus will read this, and really do a throughout inspection of the car, and I would urge the customer to actually deal via email to have everything in writing, as they will say one thing in the email, and another thing on the phone. If you do plan on having any interest on a car that they have and you live far away, I would really hope you either have proper documentation/pictures and make sure you have in writing that a deposit is refundable if not as described, or better yet, have a family/friend/forum member inspect the car for you before hand. I look forward to the survey that Lexus is going to send me via mail, so I can voice my concerns of this dealership that cut corners to maximize profits, without helping customers, or doing what is right regarding the certified pre-owned process. Chris List actually had the audacity to try to rip me off in a response email stating they would offer $100 to repair all the wheels. Um, I'm not sure what decade he's living in, but $100 would take care of 1 wheel, NOT including re-mounting and balancing. Now I am stuck with now wheels that were supposed to be taken care of as part of a certified pre-owned process, and they cost $500-600 to repair. I'm also stuck with scratches that look horrible. I will definitely keep sheehy lexuus in mind, to avoid, for my next lexus purchase. I will inform my colleagues at work, and I've already informed my fellow forum members of this situation. More

My wife and I bought two cars from Amanda in a one week. I thought the approach that Amanda took with my wife and I thru the car buying process was exceptional. From the onset, Amanda asked us the write qu I thought the approach that Amanda took with my wife and I thru the car buying process was exceptional. From the onset, Amanda asked us the write question and she listened. She was good at providing us with all the options (pros and cons of each) and allowing my wife and I to determine what was best for us. She was genuine, friendly, very responsive to our questions. Even I after the purchase, she has called us to see how things were going. Overall she made the car buying process smooth and I have refer her to my family and friends. ~George More

they are very friendly and really connect with you on a personal level, you arent just another costomer you are a person with a name. they are also able to work with you personal level, you arent just another costomer you are a person with a name. they are also able to work with you More

Even though I had to wait several months for my new Hybrid Lexus CT 200h Cory kept in touch with me and the whole process was very easy and pleasant. The dealership is beautiful, clean and comfortable Hybrid Lexus CT 200h Cory kept in touch with me and the whole process was very easy and pleasant. The dealership is beautiful, clean and comfortable. Cory was very patient with me trying to learn all the new things on the Hybrid. He was able to answer all my questions and reassured me that I could learn the car. Cory delivered the car to me on the eastern shore on a Friday! I had previously visited the Towson Lexus and could not find anyone to wait on me. They were actually a little rude about trying to get me on a waiting list for the hybrid, and it was their loss as I did buy one in Annapolis. I would recommend the dealership and Cory to anyone looking for a car! Carol Morgan Betterton, Maryland More

I had sent an email via the internet and received a response from Shandrail Hudson. Ms. Hudson worked with me from the beginning until the end. She was very courteous and displayed the utmost profess response from Shandrail Hudson. Ms. Hudson worked with me from the beginning until the end. She was very courteous and displayed the utmost professionalism that I have witnessed in years. She is awesome. I have my new Lexus ES 350 and am really proud of my new purchase. Thanks Shandrail and Chris Powell in making my day! More

Showed up to the dealership and was not pressured into buying. Chris Martin answered all the questions we had about the IS250 and informed us of all the other safety features the car had. He did not press buying. Chris Martin answered all the questions we had about the IS250 and informed us of all the other safety features the car had. He did not pressure us into buying a car but did mention all the reason why we should buy from his dealership. After searching around prices were similar to other dealerships, but this dealership had more to offer and he provided us with a great shopping experience. Test drove 3 cars and walked out with a IS250. I have taken the car back to get service and the service department is just as good as their sales department. More