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Sheehy Lexus of Annapolis
Annapolis, MD
889 Reviews
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889 Reviews of Sheehy Lexus of Annapolis
May 01, 2018
Awesome Experience, Thank you!! As consumers, Far too often when we experience poor service we tend to make it known but when we experience SUPERIOR service we fail to acknowledge... As consumers, Far too often when we experience poor service we tend to make it known but when we experience SUPERIOR service we fail to acknowledge....I wish to take this opportunity to again say, 'thank you' to Sheehy Lexus and EOY (in my opinion) Edward Jackson. Mr Jackson has extensive knowledge of the brand and was very helpful in showing me all the features of my new vehicle. He was genuinely nice, down to earth, personable, professional and polite. I would absolutely recommend Mr Jackson of Sheehy Lexus to friends and family. More
by Niccole
Employees Worked With
Edward Jackson
Helpful April 26, 2018
Exceptional Customer Service Our salesman Newton gave my husband and I exceptional customer service. He was attentive and very pleasant. He really made us comfortable and made us Our salesman Newton gave my husband and I exceptional customer service. He was attentive and very pleasant. He really made us comfortable and made us laugh a lot with his humor. He offered us lunch which we enjoyed. We are very pleased with our Lexus RX E 350 and the awesome service we received at Sheehy Lexus of Annapolis. More
by Car
Employees Worked With
Newton
April 24, 2018
Great sales starting via internet chat Great experience starting with internet chat then ongoing phone conversation. Everyone was courteous and professional, and all made me felt like they Great experience starting with internet chat then ongoing phone conversation. Everyone was courteous and professional, and all made me felt like they were working for me. More
by GS
Employees Worked With
Johnny Salinas
April 11, 2018
Outstanding Dealership!!! We have been looking for a car for my daughter for a while. We can across a 2103 Ford escape that fit our criteria. I responded from the internet to s We have been looking for a car for my daughter for a while. We can across a 2103 Ford escape that fit our criteria. I responded from the internet to see if the car was still available, and Mr. Bowen Contacted me within an hour. When we arrived at the dealership , they were all about customer service. Everyone was there for you. We ended up purchasing the Ford Escape, Mr Bowen kept us informed thru our processing and into the financing dept. Mrs. Hudson in the financing department is very thorough and responsive to all questions. When we had finished the paperwork, Mr. Bowen had the car ready to go 100%. Even though the dealership is lexus oriented , Mr. Bowen is very knowledgeable with the vehicle. He made sure my daughter new how to work everything in the car and was comfortable with the car before we left the dealership. It doesn't matter what you are buying , the entire dealership is about customer service. If you need a New Vehicle make sure you visit Mr. Michael Bowen , and the sheehy dealership. I can say I have bought many cars from many different dealership and this was the BEST buying experience ever. More
by Vince Burrall
Employees Worked With
Shandrial Hudson, Mike Bowen, Johnny Salinas
April 06, 2018
Terrible Sales Experience I will just state the facts in chronological order: April 4, at 5:45 PM: I called the dealership on a Lexus LS 600hL they just posted online for sa I will just state the facts in chronological order: April 4, at 5:45 PM: I called the dealership on a Lexus LS 600hL they just posted online for sale and spoke to Elliott. I asked about the car and he said it is still available. I asked if I can put a deposit on the car and if he can hold it for me. He said we are a "first come first serve dealership." I agreed to the price of the car and asked what he would like me to do next. He said complete the finance application online to get financing for the car. I immediately completed the application. April 5 at 9:00: Elliott asked me to send over a copy of my driver's license and insurance card. I sent both over to him right away. April 5, at 10 AM. I called Elliott to see what rate he can get me for the car as I can get 4.3% at my local bank. He said the information is with the finance manager and that he will get back to me. April 5 at 12:00: I called Elliott again to see what the financing is looking like. He said I should be next with the finance manager. I was told that the finance manager is busy as they sell a lot of cars. April 5 at 2:00: I called Elliott again as I have a rental car ready to be picked up one way to Annapolis from Chicago for the next day. (I live in Illinois and would need to transport the car back to Chicago). He told me "I hope the car does not get sold during this process." I explained to him that if they had the intention of selling the car to someone else, then my credit should not be run. He informed me that they already ran my credit. I said "good, then we should know any minute now." He assured me he would call me back and even asked me what term I would want on the loan. April 5 at 4:00: I called Elliott as this is taking far too long. The car should have been purchased by noon today. Elliott did not answer. April 5 at 6:00: I called and asked to speak to the finance manager. I was sent to Barbara who told me that they ran my credit, I have a 750 credit score, and that I was approved for a 4.125% APR. She further asked if that is acceptable and if I would be using their financing. I said yes. April 5 at 7:00: I called yet again and now was told they have someone coming in at 9 AM the next day to look at the car locally. ARE YOU KIDDING???? I LOST IT!!! THEY RAN MY CREDIT AND ARE NOW SHOWING THE CAR THE NEXT DAY TO SOMEONE ELSE. YET THEY ARE A "FIRST COME FIRST SERVE DEALER." I called to speak to the general manager. Not available. I called to speak to the owner. Not available. NO RETURNED CALLS YET. NOW, here is what I believe happened: I believe that whomever is going to be there at 9 AM the next day is a friend of an owner, manager, or employee of the dealership. I don't care if you don't want to sell me the car for whatever reason, but HOW DARE YOU RUN MY CREDIT THEN WAIT FOR SOMEONE ELSE TO COME SEE THE CAR!!!!!!! More
by TMaras
Employees Worked With
Barbara Hoban, Chris List
March 25, 2018
The Worst Sales Experience EVER I called up Saturday and spoke with Newton the sales rep. He did an excellent job of telling me what I wanted to hear and trying to accomodate me. I w I called up Saturday and spoke with Newton the sales rep. He did an excellent job of telling me what I wanted to hear and trying to accomodate me. I was going in to lease 2 2018 GX460's. One on the )458 special and the other was a Luxury package so a little more. I get there Newton shied me the cars and everything was moving along. He went to the manager to get the numbers and no fault if his own presented me a figure if $549! He was trying to carve me $1750 under MSRP!!! xxx??!! He tried showing me the numbers with the $2509 manufacturers rebate and tried to say I was getting $4250 off of MSRP! Excuse me, I get the manufacturers rebate regardless. So in a 59k truck your only going to discount it $1750? JOKE! I AM NIT A DUCKER! So then I had to explain that I used to be a finance director for Toyota and that I had access to the invoice, money factor, residual, etc.., These guys except for my salesman Newton, are a bunch of crooks. Oh well, I will buy elsewhere. It's a shame that they did that since they are my local dealer. I will make sure to go to every review site to share me experience and definitely contact Lexus. Are these the kind if people you want representing your luxury brand? Very disappointed and will never recommend Sheehy and make sure to tell everyone and anyone! More
by gggauzon13
Employees Worked With
Newton Gentry
February 08, 2018
Never Fails to Render Outstanding Service!!! I was thoroughly impressed and overwhelmed with gratitude for the outstanding care, attention & service rendered to me. I've been a faithful customer I was thoroughly impressed and overwhelmed with gratitude for the outstanding care, attention & service rendered to me. I've been a faithful customer with Lexus Of Annapolis for the past 13 years and every single time I have never been disappointed or treated like a #1 customer. Ryan Wiegand was my sales consultant and he treated me like gold and a family member. He was very knowledgeable, patient, compassionate and, personable. Professionals in this arena that genuinely care about people are unheard of, as well as rarely seen. He believed and took pride in his job and it showed in every manner. He made sure that I totally understood every aspect of the process, and the car, and that I received exactly what I wanted. Customer Service is totally number #1 at Sheehy Lexus of Annapolis. My experience was nothing short of wonderful and satisfying thanks to Ryan Wiegand. More
by mab2013
Employees Worked With
Ryan Wiegand
January 24, 2018
Top notch Live in WV. So happy made decision to check out Sheehy. Was treated like “royalty” from time we entered dealership till we departed. Friendly and kno Live in WV. So happy made decision to check out Sheehy. Was treated like “royalty” from time we entered dealership till we departed. Friendly and knowledgeable staff. Felt like we had just spent the day with good friends. Have been Lexus owner for several years. LOVE it! More
by Wapatihtr
Employees Worked With
Chad, Doug King, Johnny Salinas
December 19, 2017
Don’t go there If you have the time, go to Towson. Better service, people and price. Have bought two RX 350’s. Started at Annapolis, bought from Towson both times. If you have the time, go to Towson. Better service, people and price. Have bought two RX 350’s. Started at Annapolis, bought from Towson both times. Still drive from Annapolis when I have the time. More
by Annapolis 101
Employees Worked With
Paul LaRochelle
December 15, 2017
Great experience. Everyone who helped us through the process was extremely professional and kind . My husband and I? truly enjoyed our experience and would definitely r Everyone who helped us through the process was extremely professional and kind . My husband and I? truly enjoyed our experience and would definitely recommend this dealership and it’s employees! More
by Erin527
Employees Worked With
Scott Daniels
