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Sheehy Lexus of Annapolis
Annapolis, MD
892 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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892 Reviews of Sheehy Lexus of Annapolis
November 03, 2018
Pushy Salesperson I called to get a quote on a specific vehicle. I was very honest with the salesperson which I am sure was my downfall. He immediately went into sales I called to get a quote on a specific vehicle. I was very honest with the salesperson which I am sure was my downfall. He immediately went into sales mode to push to bid on other vehicles other than the one I wanted. I explained my situation clearly and he continued to interrupt. Very disappointing because I went to this dealership based on reviews, and I am left disappointed. Good thing my money spends at other dealerships, because that is where I am heading. Nice job! More
by ChrisBD
Employees Worked With
Edward Jackson
November 02, 2018
Outstanding car buying experience! I recently purchased a pre-owned Lexus at this dealership and it was a wonderful experience. The sales consultant, Shawn Ritter, was very knowledgeabl I recently purchased a pre-owned Lexus at this dealership and it was a wonderful experience. The sales consultant, Shawn Ritter, was very knowledgeable and helpful. Before my visit, Mr. Ritter communicated openly with me and took time to really understand my needs/objectives. As a result, he was very prepared when I visited the office, which made the car buying experience a very enjoyable one. In fact, the process as a whole from test driving to purchasing was very efficient and "hassle" free, which is a tribute to the professionalism and skills of not only Mr. Ritter, but also the finance folks, Rachel Frost and Shawn Olsen. The team there at Sheehy Lexus of Annapolis was first class and exceptional in every way. Well done, and thank you! More
by Stewart
Employees Worked With
Shawn Ritter, Rachel Frost, Shawn Olsen
November 02, 2018
Excellent and Professional Service I purchased a used Audi from Sheehy Lexus of Annapolis. Salesman Mike Bowen was professional and courteous to me and my family members. Mike and the r I purchased a used Audi from Sheehy Lexus of Annapolis. Salesman Mike Bowen was professional and courteous to me and my family members. Mike and the rest of the staff took their time to understand the requests of the customer while still getting us on the road in a timely matter. Even with the car not being a Lexus or Toyota, this dealer made sure to send the car out for a thorough inspection making it ready for resale. The Service shop provided excellent work ensuring i was back on the road with everything i needed. I would highly recommend purchasing a vehicle from this dealer. More
by Justin
Employees Worked With
Chris Kelleher, Joe Pecosh, Mike Bowen
October 06, 2018
Maintenances at this dealership The worst service ever!!! First visit a mouse had chewed the wires under the hood, so we took it in they fixed it, and it happened again. They charge The worst service ever!!! First visit a mouse had chewed the wires under the hood, so we took it in they fixed it, and it happened again. They charged us $500 and we found out that the only thing they did was put electrical tape around the wires . The second time this happened we took a picture of it under the hood after we arrived there, they saw us and scurried around whispering. This time they went out and picked up rodent free wire covers and repaired it and still wanted to charge us another $500. The next three service visits they overcharged us for everything , terrible terrible terrible service, we've never experienced this ever before anywhere !!!! What a sham !! And RUDE!! More
by Lolly
Employees Worked With
Jason Britton
September 29, 2018
Excellent! This is my second time buying a Lexus RX 350 from Barbara and she is the best sales person I have ever worked with. She was knowledgeable, smart, effi This is my second time buying a Lexus RX 350 from Barbara and she is the best sales person I have ever worked with. She was knowledgeable, smart, efficient, fun and knew her job inside and out and went the extra mile to make sure I was satisfied. More
by Brandy
Employees Worked With
Barbara Hoban, Chris List
August 23, 2018
Great customer service We recently had our Lexus service at Sheehy. Our service rep ( Mark Waters) was outstanding. His demeanor and professionalism was extremely notew We recently had our Lexus service at Sheehy. Our service rep ( Mark Waters) was outstanding. His demeanor and professionalism was extremely noteworthy and deserves recognition. With the above in mind I am extremely disappointed in the price that was quoted for what I believe is outrageous. Lexus quoted $2100 to replace a section of the exhaust system which I declined. That same day I had the problem fixed by a muffler shop who replaced the section for $250. While I expect the dealership to be more expensive, this kind of price discrepancy truly appears to be gouging of a customer. It really makes me question the other work that we had done to the car by the dealership. More
by Antoin
Employees Worked With
Mark Waters
August 13, 2018
5 stars all around Barbara delivered excellent service. I was expecting to get a pre-owned owned vehicle; however I left with a brand new Lexus GS from the showroom floo Barbara delivered excellent service. I was expecting to get a pre-owned owned vehicle; however I left with a brand new Lexus GS from the showroom floor. She listened to my needs and the entire team over delivered and exceeded my expectations. I have done business with this dealership several times in the past and you can’t go wrong. I will continue to do business here because they treat their customers well. Excellence from when you enter the showroom up until you leave with your new car. Absolutely 5 stars in my book! More
by Raymond GS350
Employees Worked With
Shandrial Hudson, Barbara Hoban, Doug King
July 30, 2018
Hard Sell for Higher Cost You will be told how a fair deal will make the dealership lose money and how a fair deal for both sides is untenable. You will be told how an individ You will be told how a fair deal will make the dealership lose money and how a fair deal for both sides is untenable. You will be told how an individual sales person will provide client services but then cannot specify what the services are. You will be enticed to return to the dealership for continued negotiations without sufficient commitment on the dealership's part as to fair price. For people in Baltimore and around Baltimore, you will find more equitable deals in Baltimore area. There is no one person to single out, and I won't. It is an undesirable dealership approach in which mutually beneficial outcomes (fair to both sides) is not an option. More
by O
Employees Worked With
The entire dealership
July 30, 2018
Great Experience Newt was extremely helpful with every aspect of my vehicle purchase. He went above and beyond to address my needs and I love my new car. I will defini Newt was extremely helpful with every aspect of my vehicle purchase. He went above and beyond to address my needs and I love my new car. I will definitely be back for my next purchase. More
by Mel
Employees Worked With
Newt Gentry, Doug King
July 18, 2018
First time Lexus owner... I'm in LOVE based on this place! The entire process was streamlined and made so easy. The website interface was a huge help before I even set foot inside. Chad Sawyer called us and we The entire process was streamlined and made so easy. The website interface was a huge help before I even set foot inside. Chad Sawyer called us and we made an appointment to visit. His energy felt honest and that's key. We arrived and he had thecae waiting. He didn't pressure us. He was informative and friendly. He introduced us to Doug who gave us details on the deal. Chad supplied us with lunch while we waited. We ended up leaving due to another meeting and they were able to make arrangements to bring the car and the paperwork to our home! It's the little things that mean so much. Thank you Chad! I will send everyone your way because you deliver upon expectations!!! More
by Mdub
Employees Worked With
Chad Sawyer, Doug King
