Sheehy Lexus of Annapolis

Excellent customer service from Chris Martin, salesperson I purchased a 2013 Lexus RX 350 after seeing the ad on Ebay. I called Sheehy Lexus and was immediately connected with Chris Martin. Chris was except I purchased a 2013 Lexus RX 350 after seeing the ad on Ebay. I called Sheehy Lexus and was immediately connected with Chris Martin. Chris was exceptionally knowledgeable and friendly. After I decided to buy the car, Chris offered to deliver it to me in Virginia Beach--a 4 hour drive from the dealership! Chris arrived at my house with my new car on a Sunday afternoon. He helped me set up my bluetooth connection with my phone and even programmed my garage door opener for me. He went beyond the call of duty in all respects. I cannot say enough about the exceptional customer service he delivered. Keith Nichols More

Wonderful experience with Shandrial, Sheehy Lexus Shandrial Hudson went above and beyond to make sure our experience was good one. She is 100% knowledgable about the vehicles, but even more important Shandrial Hudson went above and beyond to make sure our experience was good one. She is 100% knowledgable about the vehicles, but even more importantly she is willing to go the extra mile & make the process as smooth as possible for me, the buyer. Specifically, after she made the 45+ mile journey to deliver the car to my home and signed paperwork. Further, she has called me or mailed me several times to make sure that our car is working properly. We sincerely thank Shandrial for her excellent overall customer service. We highly recommend Sheehy Lexus of Annapolis. More

Great expierence Chris Martin was great to work with. He made all of us (even our kids) feel comfortable and at home. He has great product knowledge and made sure that Chris Martin was great to work with. He made all of us (even our kids) feel comfortable and at home. He has great product knowledge and made sure that we got the exact car we were looking for. More

Excellent/Awesome Salesperson Mr. Edward Jackson Magnificent Salesmanship Mr. Edward Jackson is a top notch super salesman. Enough great words can not describe the great salesmanship and follow-up Magnificent Salesmanship Mr. Edward Jackson is a top notch super salesman. Enough great words can not describe the great salesmanship and follow-up service, I have received at Sheehy Lexus of Annapolis from Ed Jackson. Edward Jackson truly exceeded my every expectation in my 2015 Lexus car buying experience. He went above and beyond the "call of Duty" to satisfy my purchase, concerns and my follow-up needs. Mr. Jackson is genuine salesman and a great credit to the Sheehy Lexus of Annapolis staff. Many Thanks and Blessings From: Reverend Michael Angelo Richardson More

Thank You, Sheehy! We recently purchased three cars in less than one week from Sheehy Lexus of Annapolis. Our experience was phenomenal due to Shandrial, Doug, Chris P, We recently purchased three cars in less than one week from Sheehy Lexus of Annapolis. Our experience was phenomenal due to Shandrial, Doug, Chris P, and Michele M's top notch customer service. Everyone went above and beyond to make sure our experience was a positive one. A special thank you to Shandrial for quickly responding via email to our questions and for her excellent overall customer service. We highly recommend Sheehy Lexus of Annapolis. More

Great Buying Experience There was no sales pitch or pressure, the cars sell themselves. After the purchase, Johnny followed up with me multiple times to make sure everything There was no sales pitch or pressure, the cars sell themselves. After the purchase, Johnny followed up with me multiple times to make sure everything was perfect. I am so happy with my new Lexus and the whole buying experience. Thank you Johnny Salinas! More

The Ultimate Experience Buying the Ultimate Car I just recently purchased a 2014 GS 350 F Series at Sheehy Lexus of Annapolis. My salesman Edward Jackson was amazing. Extremely professional but mo I just recently purchased a 2014 GS 350 F Series at Sheehy Lexus of Annapolis. My salesman Edward Jackson was amazing. Extremely professional but more importantly extremely knowledgeable about the vehicle and all of its features. Edward ensured that I knew everything that I needed to know in order to make an educated decision on my purchase. The process was thorough but expedient and very rewarding. Once Edward and I finished our part of the transaction I was introduced to the Finance Manager, Michele Mitchell-Nordquist, I have purchased many cars (probably too many) in my life and have never met a Finance Manager that I got along with, much less enjoyed speaking with. Michelle, as was Edward, is extremely professional and very knowledgeable. Her patience and willingness to explain every detail of every cost was much appreciated. I left Sheehy feeling like a well informed consumer and the new owner of a great car. If you want a Lexus (and you should) this is the place to get it! More

The most awesome car buying experience for me My name is Jane A. And several months ago I was in the market for a new Pre-owned Lexus and I considered visiting two dealerships. However, I decide My name is Jane A. And several months ago I was in the market for a new Pre-owned Lexus and I considered visiting two dealerships. However, I decided to start with Sheehy Lexus of Annapolis after meeting with Edward Jackson Sales Consultant, he was very knowledgable about the product and explained ever detail of the LS430 that caught my attention. The vehicle was kept in impeccable condition with complete service records from the previous owners, also certified with a excellent warranty package included. I enjoyed the ease of doing business with Mr. Jackson and his approach to understanding my needs. I truly appreciated how I was explained the Sheehy process of doing business as well as facts about my new purchase, without felling as if I was being talked down to like some other places. I'll never consider another Dealership when considering a Vehicle for me my family and friends. More

Great Customer Service I was interested in a pre-owned RX 350 on the USAA website and submitted a online comment to learn more. Johnny Salinas contacted me the very next d I was interested in a pre-owned RX 350 on the USAA website and submitted a online comment to learn more. Johnny Salinas contacted me the very next day and we scheduled a time convenient for me to see the vehicle. Upon my arrival, he spoke with me about features I might consider important to ensure I was fully informed of the options on this SUV. He had the car prepped, showed me the incredibly low mileage as well as the Carfax car’s history all before I test drove the SUV. After the test drive, he gave me the time I needed to return and make the purchase as well as telling me of my financing options. When I returned to purchase the SUV, he again showed me the vehicle and asked if I had any questions. Johnny clearly enjoys the “people” aspect of his job and made my purchase enjoyable. Before leaving the dealership, he took me through all of the car's features so that I was comfortable with my new purchase. He also assisted me with paperwork to register at my home address as this is not a permanent assignment for me. Kudos to Sheehy for having Johnny as a professional representative - he made my purchase a wonderful (and quite new) auto buying experience! Also, Chris Powell the Finance Officer offered a better interest rate than my Credit Union. He also was friendly and informative as we discussed warranty and finance options. Overall a awesome level of customer service and satisfaction. More

The most outstanding car buying experience I have ever had! I contacted the dealership because I identified a pre-owned vehicle that I learned about on the internet. I spoke with Johnny Salinas, who was on his I contacted the dealership because I identified a pre-owned vehicle that I learned about on the internet. I spoke with Johnny Salinas, who was on his way to deliver a vehicle and he agreed to get in touch with me the following day. He not only followed through, but he had the car prepped and had conducted additional research to share with me about the car's history (beyond the CarFax) when he contacted me. I test drove the car the same day and made what I think is a terrific purchase. Johnny Salinas was professional, personable, informative, and sincere. Before leaving the dealership, he took me through all of the car's features so that I was comfortable with my new purchase. I am so happy to have met him and believe that this new relationship is just the beginning of years of car buying experiences at Sheehy! Kudos to Sheehy for recruiting him as a representative of your company! Michele was outstanding -- she was able to identify a better interest rate than my own lender offered! I was in and out in no time at all -- a record at a dealership! What a team! More