Sheehy Lexus of Annapolis

great experience exchanging a leased vehicle This was my first experience with a leased vehicle and it was smooth and easy. The dealership went out of their way to get what I wanted even one not This was my first experience with a leased vehicle and it was smooth and easy. The dealership went out of their way to get what I wanted even one not at their dealership. My husband and I have purchased 6 cars from Mike Bowen and he makes the process as easy as can be. He listens to what you want and will then do everything he can to get it. More

My car buying experience at Sheehy Lexus of Annapolis Customer service was awesome!!! When I first arrived at Sheehy Lexus of Annapolis I was greeted by Mr. Edward Jackson. I explained to him I was lookin Customer service was awesome!!! When I first arrived at Sheehy Lexus of Annapolis I was greeted by Mr. Edward Jackson. I explained to him I was looking to purchase a ES 350., my very first Lexus. The first thing Mr. Jackson did was to give me a tour of the dealership. I was very impressed. He introduced me to Brandon Squibb, a service consultant. After the tour he showed me ES 350's on the lot. Mr. Jackson was very knowledgeable about Lexus vehicles. I had not purchased a vehicle in 9 years and I had many questions, he answered every question I had and more. When I left the dealership after my first visit, Mr. Jackson gave me his cell phone and told me to call any time if I had further questions. That personal approach brought me back to the dealership. Needless to say I purchased from Mr Jackson a 2016 ES 350 in RED my favorite color for a car. To be exact, Matador Red Mica. Shandrial Hudson in the finance department was great. I had questions concerning the financial end of the purchase and she took the time to answer every one of them with patience. She made me feel so at ease with the purchase I made. Mr. Doug King in Management congratulated me on my purchase and me this was not the end of our visit but the beginning. Mr. Kevin Johnson, your delivery specialist went over the car with me answering all my questions and explaining the features of the car. I love my beautiful car and the great experience I had with the team at Sheehy Lexus of Annapolis. Thank you More

Good salesman and Customer Service I have not bought a car in ten years however meeting Mr Edward Jackson on my visit made my experience great his knowledge and good customer service ma I have not bought a car in ten years however meeting Mr Edward Jackson on my visit made my experience great his knowledge and good customer service made it easy to choose the correct vehicle, I recommend this salesman as a great asset to any company. Thank you for the great work done at Sheeny Lexus of Annapolis customer service means a lot in today society. More

Heaven sent I wanted to acknowledge Mr. Edward Jackson, his service was tremendous. My wife and I came down to the dealership on black Friday late evening, and by I wanted to acknowledge Mr. Edward Jackson, his service was tremendous. My wife and I came down to the dealership on black Friday late evening, and by the time we left we had purchased a 2015 RX350. More

Not a reputable dealer I came in last Monday to test drive a car I saw online. We test drove it and started the paperwork. After running both my credit and my cosigners cred I came in last Monday to test drive a car I saw online. We test drove it and started the paperwork. After running both my credit and my cosigners credit, contacting the banks, and accepting an offer, I was waiting to sign the finalized papers and pick up the vehicle tomorrow. I learned today that my bank documents were never even sent to my cosigner due to an employee's interest in the vehicle. Not only did the salesman not even bother to inform me of the interest, but they sold the car to the employee after we were pretty much finished. I'd be lying if I said I wasn't pissed off. I've had better customer service at Walmart. More

The best car buying experience! I had not bought a car since 2004. It was time to trade up from the Explorer that we had. I decided to reverse the order of things and go through th I had not bought a car since 2004. It was time to trade up from the Explorer that we had. I decided to reverse the order of things and go through the financing end of things first, before tying up a salesman. Michelle Mitchell was absolutely top notch from my very first phone call to the closing of the financing. Michelle knew her stuff! Her encouragement and positive demeanor throughout the whole process made it the best experience I ever had with a car dealer. Michelle hooked me up with Mike Bowen. Mike continued to make the afternoon great! His calm explanation of how things worked and how things were going to work at the dealer made me feel as if I were the only customer that he had. Mike had a very warm and engaging personality. He is well suited for what he does! Both Michelle and Mike were absolutely a dynamic team. They made my car buying experience fabulous. By the way, I walked away with a 2015 Lexus RX-350. Black with black interior and the complete luxury packages. My wife is ecstatic and said that I did a good job with the car I brought home! I would buy from Sheehy Lexus again and I would recommend them to everyone considering a Lexus.. I live in Baltimore City and I am still waiting for the other 2 dealers to call me back. I will be Sheehy Annapolis for life! Randy Keck More

Vehicle Purchase and Care We are senior citizens with quite a few vehicle purchases over our lifetime. This Sheehy Lexus Dealership stands head and shoulders above all the rest We are senior citizens with quite a few vehicle purchases over our lifetime. This Sheehy Lexus Dealership stands head and shoulders above all the rest. Not only does the Sales/Leasing Consultant set aside his/her time to show you their facilities, show you all the vehicles on the lot(s), tell you about the many amenities the company provide to the purchaser of their vehicle (whether new or used), but he/she allows you to drive as many vehicles as you like in making your decision to buy one. That takes up a lot of time! Personally, we think Mr. Edward Jackson was a blessing to us when we came to Sheehy Lexus of Annapolis. The trip was to be the first of several visits to other car dealerships to help us make a final decision on buying another car. Mr. Jackson was so knowledgeable and helpful that we chose to buy our replacement vehicle from this dealership. He even introduced us to his coworkers who enhanced his knowledge and friendliness of the Sheehy dealership. We now feel like we are a member of the Sheehy Lexus of Annapolis family since purchasing our Lexus ES350. Hey! They even come and pick up the vehicle for servicing, and return it the same day. And yes, we most certainly do and have recommended this dealership to our friends, and Mr. Edward Jackson. More

Knowledgeable Salesperson My husband and I saw a vehicle online that we wanted to test drive, and called the dealership and spoke with Edward Jackson. He had the vehicle ready My husband and I saw a vehicle online that we wanted to test drive, and called the dealership and spoke with Edward Jackson. He had the vehicle ready for us, and was extremely knowledgeable about every feature the vehicle had to offer. We ended up purchasing the vehicle and driving home with it that same day. Knowledgeable salespeople make all the difference and Mr. Jackson was indeed that. More

Great dealership! My salesman Edward Jackson made car buying a wonderful experience. He was very knowledgeable of all the models of Lexus has to offer. Ed also helped My salesman Edward Jackson made car buying a wonderful experience. He was very knowledgeable of all the models of Lexus has to offer. Ed also helped me anytime I had a question or concern. Ed is a Great Salesperson! More

An awesome experience I worked with Edward Jackson in sales, Doug King in management, and Michele Mitchell in Finance. All I can say is…What a great team. They were extrem I worked with Edward Jackson in sales, Doug King in management, and Michele Mitchell in Finance. All I can say is…What a great team. They were extremely helpful, friendly, patient, and knowledgeable throughout the entire process. They made the whole car buying experience painless. Clearly, Sheehy Lexus of Annapolis is about long lasting relationships with their customers. I highly recommend Sheehy Lexus of Annapolis. More