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Sheehy Lexus of Annapolis
Annapolis, MD
892 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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892 Reviews of Sheehy Lexus of Annapolis
March 21, 2016
Professional, attentive, a pleasure to work with! After a great deal of research and Sunday visits to Sheehy Lexus, we stopped to take a test drive. Mike Bowen assisted us showing us all of the vehic After a great deal of research and Sunday visits to Sheehy Lexus, we stopped to take a test drive. Mike Bowen assisted us showing us all of the vehicles options and going with us for our test drive. He was supportive and attentive without being high-pressure. He followed up with us via e-mail. We loved the car, ES300h, and came back the next day to test the voice recognition and share some complications we had with the title of our trade-in. Mike said it wouldn’t be a problem and initiated the sale. Michele Mitchell followed up with the title issue and was able to process the purchase with our credit union. Sheehy Lexus is a top quality dealership, Mike Bowen was fantastic to work with and met all of our expectations and requests with friendly courtesy and professionalism. Michelle was excellent in helping with the financial aspects of the sale. We are happy Lexus owners and highly recommend Sheehy, Mike and Michelle! More
by Moe&Jane
Employees Worked With
Mike Bowen, Michele Mitchell
March 12, 2016
Went above the norm even though they wouldn't make any money I walked in with pre-approved financing, and after inspecting the vehicle I wanted, we sat down to make the deal. Come to find out the Sheehy Lexus di I walked in with pre-approved financing, and after inspecting the vehicle I wanted, we sat down to make the deal. Come to find out the Sheehy Lexus didn't work with my bank and Lexus financing would cost me more, so I got up to leave. Jason (Salesman) and Michele (Finance Manager), tried every angle with my bank to make the deal in a round about way, but my bank wasn't having it. I wasn't expecting to drive away with a cool Lexus RC 400h, but Sheehy Lexus decided to sell the Lexus to Sheehy Infiniti (next door) since they did deal with my bank. Sheehy Lexus didn't make a dime off me, yet they honored their post sale commitments listed on their site. It was a very stand up thing to do, and I must say that Jason and Michele deserve a raise. Good work guys, I'll recommend your dealer to all my friends and family. More
by Mateo1
Employees Worked With
Jason Kulp, Michele Mitchell
February 27, 2016
Second car bought at Sheehy Lexus I recently bought a 2006 SC430 at Sheehy Lexus in Annapolis. This is the second car I have bought from Sheehy, the first being a 2008 ES350. Can't s I recently bought a 2006 SC430 at Sheehy Lexus in Annapolis. This is the second car I have bought from Sheehy, the first being a 2008 ES350. Can't say enough good things about this dealership and the salesman who took care of us, Mike Bowen. Mike was attentive, informative and helpful all the way through the transaction, and even went the extra mile and delivered the car to us in Hagerstown. Before delivery there were a few scratches in the paint, and they took care of that and the car looks and drives like new. A truly satisfying experience in buying a car. More
by JoyceMA
Employees Worked With
Mike Bowen, Michele Mitchell
January 21, 2016
Completely satisfied is an understatement! We drove over an hour from our home in Carroll County to buy a car from your amazing dealership because of Mike Bowen! Our family has bought cars from We drove over an hour from our home in Carroll County to buy a car from your amazing dealership because of Mike Bowen! Our family has bought cars from him for years because of his outstanding customer service. Our experience was over the top at your dealership, from the selection of vehicles, pure professionalism of the staff and the accommodations went over and beyond our expectations, even the Cafe' Hostess was awesome! We knew Mike would give us top notched service and was so delighted to see he works for a company that does the same! Michele in finance was amazing! She made it an easy and quick transaction, leaving us without any unanswered questions! After seeing the customer's lounge, I will most definitely drive an hour to have my new RX350 serviced there. More
by ReneG
Employees Worked With
Mike Bowen, Michele Mitchell
January 21, 2016
Top service and attention to detail from Valets to Sales I had the pleasure of purchasing a new Lexus RX 350. My purchase was handled quickly and efficiently by Mike Bowen. One of my biggest complaints abou I had the pleasure of purchasing a new Lexus RX 350. My purchase was handled quickly and efficiently by Mike Bowen. One of my biggest complaints about auto purchasing is how long it takes and the pricing discussions back and forth between management, my salesperson and me. I have always felt like I was playing the "telephone" game as these negotiations went on. I asked Mike Bowen to run numbers for me and told him what my interests were. He was happy to help and worked quickly while my current vehicle was being serviced. I really enjoyed working with Lexus of Annapolis and look forward to working with them in the future. More
by ElizabethT
Employees Worked With
Doug King, Mike Bowen, Michele Mitchell
January 19, 2016
Customer for Life Mike Bowen is so knowledgeable! He is the absolute best! The buying process is informative, helpful and second to none in customer service. Ever Mike Bowen is so knowledgeable! He is the absolute best! The buying process is informative, helpful and second to none in customer service. Everyone I dealt with was professional and helpful. More
by Priscilla
Employees Worked With
Paul LaRochelle, Mike Bowen, Michele Mitchell
January 17, 2016
Johnny Salinas was great Johnny was wonderful. He not only made sure that I got what I wanted, but was also very cognizant to keep it within my budget. He ended up driving 60 Johnny was wonderful. He not only made sure that I got what I wanted, but was also very cognizant to keep it within my budget. He ended up driving 60 miles to get the vehicle I wanted in the color I wanted. I am elated as a new Lexus owner and with the service that was provided. More
by tainajr
Employees Worked With
Johnny Salinas
December 30, 2015
Easiest Vehicle I Have Ever Purchased Sheehy Lexus was wonderful to deal with! Ernie Bradley made the process easy, Ernie even had the big Christmas bow put on top after the gx470 was deta Sheehy Lexus was wonderful to deal with! Ernie Bradley made the process easy, Ernie even had the big Christmas bow put on top after the gx470 was detailed and our paper work was completed in record time! We walked outside and my wife was surprised by the bow and the attentive and professional staff! More
by Gclark624
Employees Worked With
Paul LaRochelle, Michele Mitchell, Ernie Bradley
December 29, 2015
Poor Unethical Service:( After four working days-no response from Lexus Customer Service (Ann). Stephanie was supposed to inform you in detail of my 15 minute conversation re After four working days-no response from Lexus Customer Service (Ann). Stephanie was supposed to inform you in detail of my 15 minute conversation regarding poor and unethical service. Customers only ask you be truthful. I that really that much to ask? Because of lack of truthfulness-I missed a medical appt. that had to be rescheduled and I had to pay for the missed appointment:( We'll report again on the next service. More
by Toy T
Employees Worked With
Ann, Stephanie-dissappointing, Scott Daniels
December 24, 2015
Thoughtful Customer Treatment We had considered and looked at several other auto brands and were investigating Lexus. We own a 1996 Lexus LS400 with 234,000 miles on it and have su We had considered and looked at several other auto brands and were investigating Lexus. We own a 1996 Lexus LS400 with 234,000 miles on it and have suffered extremely few problems. Edward Jackson met us at the front door of Sheehy Lexus, showed us around, took us for a ride, and answered our questions honestly. Over the next several months, we returned with more questions and yet another ride. Edward stayed with us and kept his name in front of us but was never pushy. He developed my trust which, considering my previous experiences with car salesmen, says a lot. We finally bought a 2013 ES 350 last Nov. and are very pleased so far. His service has continued after the sale. I am impressed with the thoughtful customer treatment I have seen at Sheehy. It's the little things they do that cost them very little but show how much they appreciate their customers, from the cleanliness of the facility and friendliness of the staff to the almost club atmosphere of the service waiting area. It's the most pleasant experience I've had with an automobile dealer and I'm 80 years old. More
by Bill
Employees Worked With
Edward Jackson, Michele Mitchell
