Shawnee Mission Ford

They worked hard to get me in a quality car at the payments I wanted. T brown wasa good customer liasson...Sony knows how to make a deal work. payments I wanted. T brown wasa good customer liasson...Sony knows how to make a deal work. More

Shout out to T.Brown and staff. My mother had a bad experience so I had a good one, reasoning for the 3/5 stars. T.Brown personally 5 stars so have to look at the contrary and later? Ha. experience so I had a good one, reasoning for the 3/5 stars. T.Brown personally 5 stars so have to look at the contrary and later? Ha. More

Helped me get my 1st car in 2017 and now my next car in 8/2021. Great people, easy to work with and had no issues! 8/2021. Great people, easy to work with and had no issues! More

Had a bad experience at SMF. Went in with an advertised price of a new Ford F150 and during the negotiations it went up $4k. After questioning the increase I was rushed to the financial person who had me s price of a new Ford F150 and during the negotiations it went up $4k. After questioning the increase I was rushed to the financial person who had me sign the paperwork without disclosing the final price. Apparently it went up another $2k which I did not find out until I looked over the rest of of documents. I protested it and was told too late I had already signed the paperwork. Then the rudeness and runaround began. I won't trust another dealership because of my experiences by a scrupulous staff at this dealership. More

Sleezy car salesmen! They lie and are shady. I purchase vehicles frequently and this was an awful experience. Go literally anywhere else. Save your time. vehicles frequently and this was an awful experience. Go literally anywhere else. Save your time. More

My first experience here was okay, I feel the guy was lazy, the second experience I would say that was the worst experience I have ever had. I ended up walking away, you can thank the manager “mo” for th lazy, the second experience I would say that was the worst experience I have ever had. I ended up walking away, you can thank the manager “mo” for that. Sonny was okay, but he needs to listen better. More

Still speechless when my supposed engine swap that cost over $8k and a month later broke like it was before it went in to shop. over $8k and a month later broke like it was before it went in to shop. More

UNETHICAL!KBB noted them as a preferred dealership. I UNETHICAL! KBB noted them as a preferred dealership. I with someone from the used sales team for over two months. I showed up to the dealership (as UNETHICAL! KBB noted them as a preferred dealership. I with someone from the used sales team for over two months. I showed up to the dealership (as scheduled) with my registration, title and documents in-hand. I had 5 suitcases and arranged direct transport to the airport - this was my last stop! After removing ALL luggage from the car, on the day of the sale…they conveniently decided they wanted to pay me less than 50% of the amount they appraised it for. FIFTY!!!! Mind you, I went to the dealership (beforehand) in-person and had pictures of my vehicle taken beforehand, carfax completed, nothing had changed and less than 500 miles driven from the date of initial appraisal. As a matter of fact, there’s a used car shortage, so any changes would have been favorable. Ultimately, they lied, and tried to cheat. They tried to take complete advantage of the situation. Fortunately, I also had Carmax do an appraisal. Same process (2 months prior). We called CarMax customer service and quickly re-packed the car. They were able to honor the initial appraisal they provided, cut a check the same day - ALL within 30 minutes. Don’t waste your time, energy or effort with this used car sales team or car dealership. More

Worst experience ever, agreed on the price and removed the warranty, signed the paperwork and ran my credit to finalize the deal, get to financing and the person refused to sell me the car without a warra the warranty, signed the paperwork and ran my credit to finalize the deal, get to financing and the person refused to sell me the car without a warranty. More

Worst used car buying experience I have ever had. It took over 4 hours just to get the paper work done and the high pressure to buy the extended warranties was way over the top. The salesperson knew very lit over 4 hours just to get the paper work done and the high pressure to buy the extended warranties was way over the top. The salesperson knew very little about the car that we purchased. Lucky for me I have owned the same model for over 20 years so I knew about all the features and bells and whistles about the car. The detail of the car was worthless, Waterway could do a better job then they did. I will not use the service department nor will I purchase another vehicle from them. More