Shawnee Mission Ford

Bought a car 3 years ago and since then , Service department is unorganized with scheduling and parts, sales has no communication with each other. Can’t get a call back to save a life. Still contacti department is unorganized with scheduling and parts, sales has no communication with each other. Can’t get a call back to save a life. Still contacting me about asking my car when I’ve told 3 different employees I have sold my vehicle. Customer service needs to step it up and make sure to take care of the customer and no the sale. More

If there was a 0, I would give them a 0. Terrible service department, so bad-they eliminated majority of technicians; received inaccurate warranty information from finance manager, who was also elimi service department, so bad-they eliminated majority of technicians; received inaccurate warranty information from finance manager, who was also eliminated. They are not great people, not easy to work with, have incompetent service technicians and do not stand by what they promise. They do not care. Do not go there, of course it will be weeks to get an appointment anyway. More

They worked hard to get me in a quality car at the payments I wanted. T brown wasa good customer liasson...Sony knows how to make a deal work. payments I wanted. T brown wasa good customer liasson...Sony knows how to make a deal work. More

Shout out to T.Brown and staff. My mother had a bad experience so I had a good one, reasoning for the 3/5 stars. T.Brown personally 5 stars so have to look at the contrary and later? Ha. experience so I had a good one, reasoning for the 3/5 stars. T.Brown personally 5 stars so have to look at the contrary and later? Ha. More

Helped me get my 1st car in 2017 and now my next car in 8/2021. Great people, easy to work with and had no issues! 8/2021. Great people, easy to work with and had no issues! More

Had a bad experience at SMF. Went in with an advertised price of a new Ford F150 and during the negotiations it went up $4k. After questioning the increase I was rushed to the financial person who had me s price of a new Ford F150 and during the negotiations it went up $4k. After questioning the increase I was rushed to the financial person who had me sign the paperwork without disclosing the final price. Apparently it went up another $2k which I did not find out until I looked over the rest of of documents. I protested it and was told too late I had already signed the paperwork. Then the rudeness and runaround began. I won't trust another dealership because of my experiences by a scrupulous staff at this dealership. More

Sleezy car salesmen! They lie and are shady. I purchase vehicles frequently and this was an awful experience. Go literally anywhere else. Save your time. vehicles frequently and this was an awful experience. Go literally anywhere else. Save your time. More

My first experience here was okay, I feel the guy was lazy, the second experience I would say that was the worst experience I have ever had. I ended up walking away, you can thank the manager “mo” for th lazy, the second experience I would say that was the worst experience I have ever had. I ended up walking away, you can thank the manager “mo” for that. Sonny was okay, but he needs to listen better. More

Still speechless when my supposed engine swap that cost over $8k and a month later broke like it was before it went in to shop. over $8k and a month later broke like it was before it went in to shop. More

UNETHICAL!KBB noted them as a preferred dealership. I UNETHICAL! KBB noted them as a preferred dealership. I with someone from the used sales team for over two months. I showed up to the dealership (as UNETHICAL! KBB noted them as a preferred dealership. I with someone from the used sales team for over two months. I showed up to the dealership (as scheduled) with my registration, title and documents in-hand. I had 5 suitcases and arranged direct transport to the airport - this was my last stop! After removing ALL luggage from the car, on the day of the sale…they conveniently decided they wanted to pay me less than 50% of the amount they appraised it for. FIFTY!!!! Mind you, I went to the dealership (beforehand) in-person and had pictures of my vehicle taken beforehand, carfax completed, nothing had changed and less than 500 miles driven from the date of initial appraisal. As a matter of fact, there’s a used car shortage, so any changes would have been favorable. Ultimately, they lied, and tried to cheat. They tried to take complete advantage of the situation. Fortunately, I also had Carmax do an appraisal. Same process (2 months prior). We called CarMax customer service and quickly re-packed the car. They were able to honor the initial appraisal they provided, cut a check the same day - ALL within 30 minutes. Don’t waste your time, energy or effort with this used car sales team or car dealership. More