Shawnee Mission Ford

• I dropped of my wife’s car (early) at 7:00 AM for her 1:00 PM appointment. • At 5:15 PM I called my wife to see if she had an update. She said she called, no one answered, left a voice mail and nobody 1:00 PM appointment. • At 5:15 PM I called my wife to see if she had an update. She said she called, no one answered, left a voice mail and nobody called back for the past hour or so. • I called and also did not get an answer and hung up rather than leave a voice mail since my wife already had. • Since I was already driving I went to SMF and asked the status. The service writer called it up and had a full screen of information with an estimate. I asked him why he didn’t call, or answer the phone, or return the voice mail. I didn’t get an audible response. • I asked to speak to the manager who was sitting nearby ignoring the whole thing. I reiterated, no call, no answer, no returned voice mail. I received a very similar nothing-burger response. • It turned out it was a big bill for a minor interior item that isn’t worth doing on a 10 year old car. But that’s not the point, if it was something vitally important that had to be done I would have taken somewhere else after SMF’s complete customer service failure and complete lack of ownership of the situation. • My only conclusion is SMF is bad at customer service and doesn’t seem to care. More

Broken promises! Get everything in writing because they will lie about anything to get you to buy and then pull the rug out. Told me they were going to fix some issue Get everything in writing because they will lie about anything to get you to buy and then pull the rug out. Told me they were going to fix some issues with my car and then didnt. Terrible customer service. Never ralked to the same person and would not return my calls after they made their sale. Go anywhere other than this dealership. Worst customer experience Ive ever had at any establishment. Listen to the other reviews. They are proud to lie and cheat hard working people. Buyer beware! More

I'll never do business with Shawnee Mission Ford Service Department again. Had scheduled a service appointment for early Friday morning for brake repairs and didn't get my truck back until 10am the followin Department again. Had scheduled a service appointment for early Friday morning for brake repairs and didn't get my truck back until 10am the following Tuesday. Unacceptable way to do business. They did not offer anything to make up for the delay, not even a valid excuse or apology. The same thing happened before when I brought my truck in for brakes back in February 2024, with the same four day delay. I should have learned my lesson then. Terrible. More

Called the dealer about one of the many recalls Ford has. They just kept arguing and lying to me about it. Terrible service by horrible people. Service would not talk to me and parts just was Rude. They just kept arguing and lying to me about it. Terrible service by horrible people. Service would not talk to me and parts just was Rude. More