Shawnee Mission Ford

Shawnee Mission Ford is the worst place to purchase a vehicle. I have a 2026 Ford Maverick and it's been in the shop twice already, with only 8,500 miles on it. The first time, for a sensor on the Hybrid vehicle. I have a 2026 Ford Maverick and it's been in the shop twice already, with only 8,500 miles on it. The first time, for a sensor on the Hybrid battery and now for two different reasons all at the same time, Emergency brake sensor/ Internal issues with the transmission. The first time they gave me a loaner for a few days but this time around, it's already been a week and they wont even give me a loaner. This place is the worst! They don't even care! I've been trying to get a hold of the dealership all day with zero luck. The only department that takes calls right now is the sales department. And of course, they don't want to stop making those sales!! I called Ford Corporate and they told me I can get a rental and it MIGHT get reimbursed but it has to be a Ford that I rent. I checked local prices and it's a little over $750 to rent for a week. That's more than what I pay for my truck per month! I don't have that kind of money in the bank. People out here trying their best to live an honest life when these big corporations don't care if you live or die! As long as you make your payments, they don't give a crap. There is absolutely no humanity left in the world! More

I made a service appointment and I took my new F250 to Shawnee Mission Ford for an oil change at 3000 and asked them to set the auto up window function on the left side. 7 hours later for a simple oil cha Shawnee Mission Ford for an oil change at 3000 and asked them to set the auto up window function on the left side. 7 hours later for a simple oil change I called oh yes its just now done but they didn’t even look at the window. I complained and service manager sent me an email oh we are so sorry bring it back and we will look at that for you I sent 3 email “when do you want it back in” no response. Later a tree fell on my truck and my insurance uses Shawnee Mission Ford so I took it in and the body shop did an amazing job. Because of that I went back to quicklube with a service appointment at 9 am dropped it off at 8:40 by 4 pm the truck had not been touched I was told by the rep service appointment are a drop off time and they took walk in if willing to wait 1.5 hours ahead of my appointment in other words they didn’t give a damm about me. I told her to get my truck ready I was coming to get it and I will take it somewhere that gives a damm about a customer of about 20 years More

PLEASE STAY AWAY FROM THIS DEALERSHIP — AND ESPECIALLY MASON. If this is the only dealership left standing, and you absolutely have to do business here, please ask to work with someone other than Mason. MASON. If this is the only dealership left standing, and you absolutely have to do business here, please ask to work with someone other than Mason. I was in Kansas City for training in July and decided to trade in my truck for a newer model. Initially, everyone was extremely helpful, and I left the dealership with a brand-new 2025 F-150 with only 18 miles on it. Unfortunately, that was where the positive experience ended. First issue: I purchased a new bed liner through one of the dealership's partners and dropped my truck off the following day with 33 miles on it. I picked it up the next day and immediately noticed it had 78 miles. When I questioned the mileage, I was told the company that installed the bed liner was approximately 10 miles away. Even assuming a 20-mile round trip, that still leaves roughly 25 unexplained miles on a brand-new vehicle. That alone would have been frustrating, but I also dropped the truck off with a full tank of gas and picked it up with just over three-quarters of a tank. Maybe that's acceptable to some people, but I don't consider it acceptable to put unexplained miles on a brand-new vehicle and use a significant amount of its fuel without providing a reasonable explanation. Second issue: I purchased the vehicle at the end of July. In August, I received a late-payment notice from my bank regarding the vehicle I had traded in. I called the dealership repeatedly — roughly 25 times — trying to get this resolved. I was routinely transferred to someone who could supposedly help, only to reach voicemail. I left multiple messages and would go days without receiving a response. Then September came, and I received another missed-payment notice from my bank. At that point, I was informed that the account was potentially going to be reported and sent to collections. After repeatedly contacting the dealership, I was finally connected with Matt, the new vehicle manager. To his credit, Matt was the first person who actually took the situation seriously, and he got the payoff of my old vehicle handled within a week. Because Matt stepped in and resolved the issue, I decided to give the dealership the benefit of the doubt and chose not to leave a review. Unfortunately, that decision didn't last long. Third issue: I recently went to register my vehicle and discovered that the taxes I was told I would owe had been grossly underestimated during the purchase process. As a result, I was forced to pay an additional $518.65 out of pocket to cover the remaining tax balance. At this point, the pattern is impossible to ignore: unexplained mileage and fuel usage, an improperly handled payoff that nearly resulted in my account being sent to collections, and a significant tax shortfall that I was left to pay out of pocket. I understand that mistakes can happen. What is unacceptable is the lack of communication, accountability, and follow-through that accompanied these problems. Matt — I genuinely appreciate you stepping in and fixing the payoff issue. You were professional, responsive, and actually helped resolve a problem that should have been handled long before it reached you. Mason — my experience with you was the complete opposite. Once I drove off the lot, you dodged me as if your life depended on it. Repeated attempts to reach you went nowhere, and the lack of communication was unacceptable. Based on my experience, I cannot recommend this dealership. If you decide to do business here anyway, do yourself a favor and request someone other than Mason. I went into this dealership expecting to purchase a new vehicle and leave with a positive experience. Instead, I've spent months chasing down issues that should have been handled correctly the first time. I will never do business here again. More

Broken promises! Get everything in writing because they will lie about anything to get you to buy and then pull the rug out. Told me they were going to fix some issue Get everything in writing because they will lie about anything to get you to buy and then pull the rug out. Told me they were going to fix some issues with my car and then didnt. Terrible customer service. Never ralked to the same person and would not return my calls after they made their sale. Go anywhere other than this dealership. Worst customer experience Ive ever had at any establishment. Listen to the other reviews. They are proud to lie and cheat hard working people. Buyer beware! More

I'll never do business with Shawnee Mission Ford Service Department again. Had scheduled a service appointment for early Friday morning for brake repairs and didn't get my truck back until 10am the followin Department again. Had scheduled a service appointment for early Friday morning for brake repairs and didn't get my truck back until 10am the following Tuesday. Unacceptable way to do business. They did not offer anything to make up for the delay, not even a valid excuse or apology. The same thing happened before when I brought my truck in for brakes back in February 2024, with the same four day delay. I should have learned my lesson then. Terrible. More

Called the dealer about one of the many recalls Ford has. They just kept arguing and lying to me about it. Terrible service by horrible people. Service would not talk to me and parts just was Rude. They just kept arguing and lying to me about it. Terrible service by horrible people. Service would not talk to me and parts just was Rude. More