Shawnee Mission Ford

I drive a Ford and have my vehicle service work done at a Ford dealer. Shawnee Mission Ford has never impressed me but they are close to where I live. I made a reservation 5 days in advance for a typical oil Ford dealer. Shawnee Mission Ford has never impressed me but they are close to where I live. I made a reservation 5 days in advance for a typical oil change and when I got there I was informed of a 2+ hour wait for oil changes. No explanation or apology was given. I took off work early for this appointment and lost that time. Because Shawnee Mission Ford is unable to manage reservations, I will drive a few extra miles to better preforming dealers like Olathe Ford, Victory Ford or Bob Allen Ford. More

Stay clear of this place! They are scammers. I recently took my Ford Focus in to have some work done on the AC and radio. I also had a bumper vent that I asked to have repaire They are scammers. I recently took my Ford Focus in to have some work done on the AC and radio. I also had a bumper vent that I asked to have repaired. They said I would need to replace my entire bumper for $1500 because the clips that hold the vent in place were gone. Guess what I just found inside the vent hole? My perfectly intact vent cover with the clips in place!! I'm glad I didn't get my entire bumper replaced. But as if that wasn't enough, after they "fixed" my radio it went out less than a month later. I paid $1900 to have the AC and radio fixed. When it went out the second time, I asked for them to refund my money, but I was told by David that I had to bring it in order for them to diagnose it. After much hemming and hawing with them, I brought it in, was told they would have it for 1 day (they had it for a week) and only got a loaner car after I explained several times over I couldn't be that long without my vehicle. So, they had my car for a week. They call me the following Monday to tell me that the part in the radio that needs repair wasn't covered under the warranty, and that it would be another $1K or more to fix. I was stunned. I asked for money back but they initially refused. On talking to David, he said because I had a working radio for a month that he wouldn't refund my money. I have NEVER been treated so poorly by a dealership anywhere, ever, as on this particular occasion. And because I got some of my money refunded, only after several calls and threatening to go the owner, I was going to let it slide-- until I found my bumper vent this morning while trying to figure out how to fix it myself. Wow. I'm stunned. So I was told these guys go to school and have to make sure they diagnose everything right, etc etc, by David, who was incredibly condescending and rude-- and yet these "educated" guys missed my freaking bumper vent hanging out inside the hole. I almost have no words. I can only say STAY AWAY from this place. They are a sham. They will way overquote you, overprice you, keep your car for days on end, and then try to keep your money when they don't do the repair right the first time. More

Technicians were polite and attentive. But we were WAY overcharged for spark plugs and replacement of 3 coils--to the tune of $1565. ($800 in "labor," which could not have taken more than But we were WAY overcharged for spark plugs and replacement of 3 coils--to the tune of $1565. ($800 in "labor," which could not have taken more than an hour.) Absolutely ridiculous. We dropped off the Explorer on Friday and I had to make a call at 12:30 p.m. on Monday to see what they had discovered and did not receive an estimate until close to 3 p.m. Miraculously, our vehicle was ready to pick up by 9 a.m. Tuesday. We will not be back. More

T was was wonderful to work with in purchasing my daughter first car. Worked with the budget we had for the vehicle. Great customer service. This is the second car we have purchased from this dealers daughter first car. Worked with the budget we had for the vehicle. Great customer service. This is the second car we have purchased from this dealership. More

So it took them weeks to get all my parts in and then by the time I took my car it ended up there over a month.. I was told 7 business days. I paid for a rental car for all of this time. They never called a the time I took my car it ended up there over a month.. I was told 7 business days. I paid for a rental car for all of this time. They never called and gave me any updates so I had to reach out for them to tell me they were waiting on a part.. Which isn’t my fault yet here I am paying for a rental for days extra. Horrible communication and sense or urgency it seems. More

T was absolutely great! She helped me find a new 2022 White Ford Explorer— she was knowledgeable and helpful. It was a fun time! She helped me find a new 2022 White Ford Explorer— she was knowledgeable and helpful. It was a fun time! More

T made everything perfect for me and did everything in her power to get the car I wanted I’ll be back fasho!! her power to get the car I wanted I’ll be back fasho!! More

I had a good experience with this dealership. T thank you for all your help T thank you for all your help More

Sleazy dishonest sales people. I would go anywhere but this dealership. I ordered a new vehicle and waited seven months for it to come in. Then they wouldn’t sell it to me for the I would go anywhere but this dealership. I ordered a new vehicle and waited seven months for it to come in. Then they wouldn’t sell it to me for the price in the sales order that we had agreed on. They added 2800 dollars In add ons that they insist I Pay. I have a signed sales order from them they will not honor. I have filed a complaint with Ford. My next step is to get a lawyer. This is not the experience you want in purchasing your new vehicle. GO ANYWHERE ELSE. More

The associate answered me by email inquiry and told me the vehicle was at their facility when it was at another facility. He was trying to put me onto buying from them it was dishonest the vehicle was at their facility when it was at another facility. He was trying to put me onto buying from them it was dishonest More