Shawnee Mission Ford

Rude and judgemental In simple words, my wife and I and my friend were mistreated and judged by the image. In my pocket I had $10000 and ready to buy but they said they di In simple words, my wife and I and my friend were mistreated and judged by the image. In my pocket I had $10000 and ready to buy but they said they didn't have a car I can test drive. Lousy manager and sales rep. There are tons of cars in this city so never again this crappy dealership. More

Charges That Did Not Apply I recently had a car worked on at this dealership. On top of labor, and the price of the part, I was charged $24.99 for “Supplies.” I questioned them I recently had a car worked on at this dealership. On top of labor, and the price of the part, I was charged $24.99 for “Supplies.” I questioned them on this charge, and was told there is always a supplies charge and you are billed a percentage of the total labor charge. The issue is that my requested service did not require any supplies to be used. They said no matter what, there is always a supplies charge. So if you would like to pay an extra 25% for supplies (whether they are used on your vehicle or not), continue going to this shop. Otherwise, I would recommend looking elsewhere. More

Unprofessional staff When I initially displayed interest in one of the vehicles at this location, I was contacted immediately to set up a time to come look at it. When I w When I initially displayed interest in one of the vehicles at this location, I was contacted immediately to set up a time to come look at it. When I went to look at the car everything seemed okay minus a few bumps and bruises. There was no negotiating of the price. The salesman insisted that the price was "unbeatable" and "a great deal". The vehicle had only 1 owner and low miles so I just went ahead and made the purchase. The fact that the vehicle was owned by a rental agency should have been my que to walk away because shortly after buying the vehicle I found out that it would randomly decide not to start. I got it checked out by a mechanic in addition to the one of the dealership. Both told me there were multiple fault codes in the transmission and went ahead to fix them. Even after having the issue fixed twice, I opted to try and get a different vehicle. I didn't want my money back. Just another car. Of course I fought for several weeks to make this happen and not until the very end did I get to talk to the manager. He cowardly came out of his office once I mentioned reporting their dealership to the Better Business Bureau and in no time I was in a different vehicle. Later down the road I looked to sell my vehicle as I was going to NY and needed an suv. All I needed was some information about the extended warranty I purchased from the dealership when I bought the vehicle. The finance manager was nothing but rude and disrespectful to me. He danced around giving me the information because he knew that the yet to be paid off extended warranty was about to lose him money once I sold the vehicle. Never again will I do business with a staff made up of disrespect and immature tactics to try and hold onto sales. More

Dave in parts is a huge xxxxxxx Dave in parts has a horrible attitude and treats you like you are a piece of xxxx! Customer service SUCKS! xxxx you Dave, xxx hat! Change your life st Dave in parts has a horrible attitude and treats you like you are a piece of xxxx! Customer service SUCKS! xxxx you Dave, xxx hat! Change your life style More

Sticker shock service bills I bought a 2009 F-150 new, 5 year warranty was up in August. Took it in for oil change in may, they found some things to do that ran my bill up to $5 I bought a 2009 F-150 new, 5 year warranty was up in August. Took it in for oil change in may, they found some things to do that ran my bill up to $500. The truck stopped on me in traffic in September, wasn't sure if still in warranty so had it towed to them. They fixed it in about 1 hour after lunch. A "MAF sensor out of range" replaced, total $557. My truck only has 22,450 miles on it. I am not coming back. More

I have taken my F150 into their service department for oil changes and misc. minor things since new. I have to admit they have always treated me right and have been fair on the prices. Fast turnaround on oil changes and misc. minor things since new. I have to admit they have always treated me right and have been fair on the prices. Fast turnaround on oil changes and they always act like they are watching out for my best interests. In 90,000 miles the only things I have had to do have been oil service, a fuel pump at 72k (covered under fabulous warranty-cost me $100 including a 120 mile tow) and I finally just replaced the Hancook tires at 85k. The truck still rides like new and has held up remarkably well. I would strongly recommend this dealer and their people. I would never brag about a car dealer, but these guys really are wonderful to deal woth. More

I've been taking my 2004 Ford Taurus there for service since I bought it and have been satisfied with the service. I took it there for repair this last week. I was told my catalytic covertors were clogg since I bought it and have been satisfied with the service. I took it there for repair this last week. I was told my catalytic covertors were clogged and it would be $2,000 or more to fix it. I gave them the go ahead to fix it and was told it was ready to pickup on Saturday. When I picked the car up and drove it, the car ran worse than it did when I left it there. I almost didn't make it home. I'm the kind of person when something isn't fixed properly or I'm disatisfied with the service, I don't complain. I JUST DON'T GO BACK EVER AGAIN. YOU'VE JUST LOST A GOOD CUSTOMER. Needles to say I traded the car in at another dealership (NOT A FORD). More