Shawnee Mission Ford

My first experience here was okay, I feel the guy was lazy, the second experience I would say that was the worst experience I have ever had. I ended up walking away, you can thank the manager “mo” for th lazy, the second experience I would say that was the worst experience I have ever had. I ended up walking away, you can thank the manager “mo” for that. Sonny was okay, but he needs to listen better. More

Still speechless when my supposed engine swap that cost over $8k and a month later broke like it was before it went in to shop. over $8k and a month later broke like it was before it went in to shop. More

UNETHICAL!KBB noted them as a preferred dealership. I UNETHICAL! KBB noted them as a preferred dealership. I with someone from the used sales team for over two months. I showed up to the dealership (as UNETHICAL! KBB noted them as a preferred dealership. I with someone from the used sales team for over two months. I showed up to the dealership (as scheduled) with my registration, title and documents in-hand. I had 5 suitcases and arranged direct transport to the airport - this was my last stop! After removing ALL luggage from the car, on the day of the sale…they conveniently decided they wanted to pay me less than 50% of the amount they appraised it for. FIFTY!!!! Mind you, I went to the dealership (beforehand) in-person and had pictures of my vehicle taken beforehand, carfax completed, nothing had changed and less than 500 miles driven from the date of initial appraisal. As a matter of fact, there’s a used car shortage, so any changes would have been favorable. Ultimately, they lied, and tried to cheat. They tried to take complete advantage of the situation. Fortunately, I also had Carmax do an appraisal. Same process (2 months prior). We called CarMax customer service and quickly re-packed the car. They were able to honor the initial appraisal they provided, cut a check the same day - ALL within 30 minutes. Don’t waste your time, energy or effort with this used car sales team or car dealership. More

Worst experience ever, agreed on the price and removed the warranty, signed the paperwork and ran my credit to finalize the deal, get to financing and the person refused to sell me the car without a warra the warranty, signed the paperwork and ran my credit to finalize the deal, get to financing and the person refused to sell me the car without a warranty. More

Worst used car buying experience I have ever had. It took over 4 hours just to get the paper work done and the high pressure to buy the extended warranties was way over the top. The salesperson knew very lit over 4 hours just to get the paper work done and the high pressure to buy the extended warranties was way over the top. The salesperson knew very little about the car that we purchased. Lucky for me I have owned the same model for over 20 years so I knew about all the features and bells and whistles about the car. The detail of the car was worthless, Waterway could do a better job then they did. I will not use the service department nor will I purchase another vehicle from them. More

Mike was a friendly, knowledgeable, great car sales person. Easy to talk to. No BS to deal with. Over the top - this guy! I would buy from him any day of the week! person. Easy to talk to. No BS to deal with. Over the top - this guy! I would buy from him any day of the week! More

Mike Alzatar best salesman! Helped me persuade my grandma to get the car I wanted :)) Thank you very much! We’ll be back in a few years! Hahah. to get the car I wanted :)) Thank you very much! We’ll be back in a few years! Hahah. More

Absolute worst service department in the country! I had transmission problems at 43 thousand miles, and figured that because I bought the car there, I should bring it there for warranty work. That was a hu transmission problems at 43 thousand miles, and figured that because I bought the car there, I should bring it there for warranty work. That was a huge mistake. The car sat for 2 weeks before they would even look at it. After that I asked how long it would be there, and got a response of "I don't know, it could be anywhere from 1 to 4 months". I asked for a loaner vehicle and was told that my vehicle is considered a "spare vehicle" because my wife usually drives it and I have another. Beyond that, I need some items from the car. I try to call to arrange that, and they hang up on me, every time! More

Ian Lanigan is an amazing sales man shows care and concern for customers needs was a pleasure to make a purchase w/him. Thank you Ford. concern for customers needs was a pleasure to make a purchase w/him. Thank you Ford. More

Waste of time. If you don't have a check engine light and or DTC's they can't help you. They are point and click mechanics. Let them keep my truck since I have another vehicle to drive for 9 weeks. Never did or DTC's they can't help you. They are point and click mechanics. Let them keep my truck since I have another vehicle to drive for 9 weeks. Never did fix, tear down, nor precisely diagnose which is why my ext service agreement company would not agree to pay. The dealership would not say with absolute certainty what is wrong with my truck. You know why (because there are no engine codes). They can't do anything without a computer. I also asked them to check out my rear parking brakes. They said my brakes needed new parking brake shoes on both sides. Their quote with supplies labor, taxes, etc... $550!!!! To change out four brake shoes (two on each side). Unless your vehicle is still under a factory warranty don't bother going here. Not too mention after 9 weeks of delays and being lied to. And that was only if I called in to them. I did not get updates on what was happening unless I contacted them first. Eventually the manager I was talking to said something to me about purchasing my truck and give him until noon the next day to get back with me. Did I hear back? Nope! No communication back from him. Not even a no were not going to be able to buy your truck, nothing. Worthless! if your going to have your tires rotated or get an oil change maybe but anything major go somewhere else. More