Shawnee Mission Ford

Worst experience ever, agreed on the price and removed the warranty, signed the paperwork and ran my credit to finalize the deal, get to financing and the person refused to sell me the car without a warra the warranty, signed the paperwork and ran my credit to finalize the deal, get to financing and the person refused to sell me the car without a warranty. More

Worst used car buying experience I have ever had. It took over 4 hours just to get the paper work done and the high pressure to buy the extended warranties was way over the top. The salesperson knew very lit over 4 hours just to get the paper work done and the high pressure to buy the extended warranties was way over the top. The salesperson knew very little about the car that we purchased. Lucky for me I have owned the same model for over 20 years so I knew about all the features and bells and whistles about the car. The detail of the car was worthless, Waterway could do a better job then they did. I will not use the service department nor will I purchase another vehicle from them. More

Mike was a friendly, knowledgeable, great car sales person. Easy to talk to. No BS to deal with. Over the top - this guy! I would buy from him any day of the week! person. Easy to talk to. No BS to deal with. Over the top - this guy! I would buy from him any day of the week! More

Mike Alzatar best salesman! Helped me persuade my grandma to get the car I wanted :)) Thank you very much! We’ll be back in a few years! Hahah. to get the car I wanted :)) Thank you very much! We’ll be back in a few years! Hahah. More

Absolute worst service department in the country! I had transmission problems at 43 thousand miles, and figured that because I bought the car there, I should bring it there for warranty work. That was a hu transmission problems at 43 thousand miles, and figured that because I bought the car there, I should bring it there for warranty work. That was a huge mistake. The car sat for 2 weeks before they would even look at it. After that I asked how long it would be there, and got a response of "I don't know, it could be anywhere from 1 to 4 months". I asked for a loaner vehicle and was told that my vehicle is considered a "spare vehicle" because my wife usually drives it and I have another. Beyond that, I need some items from the car. I try to call to arrange that, and they hang up on me, every time! More

Ian Lanigan is an amazing sales man shows care and concern for customers needs was a pleasure to make a purchase w/him. Thank you Ford. concern for customers needs was a pleasure to make a purchase w/him. Thank you Ford. More

Waste of time. If you don't have a check engine light and or DTC's they can't help you. They are point and click mechanics. Let them keep my truck since I have another vehicle to drive for 9 weeks. Never did or DTC's they can't help you. They are point and click mechanics. Let them keep my truck since I have another vehicle to drive for 9 weeks. Never did fix, tear down, nor precisely diagnose which is why my ext service agreement company would not agree to pay. The dealership would not say with absolute certainty what is wrong with my truck. You know why (because there are no engine codes). They can't do anything without a computer. I also asked them to check out my rear parking brakes. They said my brakes needed new parking brake shoes on both sides. Their quote with supplies labor, taxes, etc... $550!!!! To change out four brake shoes (two on each side). Unless your vehicle is still under a factory warranty don't bother going here. Not too mention after 9 weeks of delays and being lied to. And that was only if I called in to them. I did not get updates on what was happening unless I contacted them first. Eventually the manager I was talking to said something to me about purchasing my truck and give him until noon the next day to get back with me. Did I hear back? Nope! No communication back from him. Not even a no were not going to be able to buy your truck, nothing. Worthless! if your going to have your tires rotated or get an oil change maybe but anything major go somewhere else. More

I brought my truck there it was the worst decision it's hard to get any kind of service I'm always being transferred and the service department is trashed too... hard to get any kind of service I'm always being transferred and the service department is trashed too... More

Absolutely the worst! Saying one and doing another!!!!!!! Don’t waste your time. Told me everything was ready to my car home had someone drive me back and guess what nothing like we talked about. Don’t waste your time. Told me everything was ready to my car home had someone drive me back and guess what nothing like we talked about. More

HORRIBLE!!! TRUST ME, GO SOMEWHERE ELSE!! I have a vehicle I bought from their Used car side back in 2014. I have brought this vehicle there so many times. It has several recalls on it, including for vehicle I bought from their Used car side back in 2014. I have brought this vehicle there so many times. It has several recalls on it, including for door latches and airbags. Every time I call to see when I can get in to have them perform the recall they state they do not have the parts. They tried to deny me the make of tire I wanted at one point, I had to make sure I fought with them to get what I wanted. Yesterday's experience took the cake. I brought it in for an oil change and was advised of a leak found. When I took it back in for the diagnostics, I was quoted almost $1000 to fix it. And they still haven't fixed the airbags recall. I complained about the turbo leaking for four years. Now that the extended warranty is gone, they found a leak. I called my personal mechanic who is certified on my vehicle and was told dealerships are doing this a lot right now. They upsold my ticket for work, no way it should be more than $500. He also told me not to worry about it when I told him I have not seen any oil on my garage floor or smelled any burning from the engine. The Service Advisors refuse to acknowledge anyone in the bay. Shawn King refused to even look at me the entire time I was in the bay dropping my vehicle off. He would only speak to the teenager running around helping everyone. I miss Rachel!!! She was engaged and helpful, she also was excellent at doing business and kept it ethical and honest. I tried calling when I received the estimate and no one would take my calls. NO ONE EVER ANSWERS THE PHONES ANY LONGER!!!! I will NEVER do business here again, and I will make sure to let all my friends and family know not to go there either. More