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Shawnee Mission Ford

Shawnee, KS

4.0
155 Reviews

11501 Shawnee Mission Parkway

Shawnee, KS

66203

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155 Reviews of Shawnee Mission Ford

August 31, 2023

It's interesting that they even keep CHRIS GALVIN as a Salesman. On 2 separate occasions i have heard and spoken with other employees who state that if there is a problem with someone's purchase it always More

by Bill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Galvin
Sep 01, 2023 -

Shawnee Mission Ford responded

Bill, I'm sorry to read about your experience with one of our salespeople. We strive for excellent customer service and it's clear we've fallen short in this instance. Your feedback is important to us as it helps improve our services. Please reach out so that we can discuss this further and find a resolution together. Thank you, Joe Balsamo - General Manager/Owner - 9133741463

August 27, 2023

They got me for $700, at least that i know of. I recently bought a car for here as we were discussing the final details, we agreed upon a 1yr free oil change service as well as dent protection to More

by Bill
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
chris
Aug 28, 2023 -

Shawnee Mission Ford responded

Bill, this does not sound like the seamless buying experience we strive to offer. It's important that our customers feel they're treated with honesty and transparency, so it's concerning to see we've left the wrong impression. I would like a chance to discuss this with you further and see how I can help. Please reach out directly when you can. Thank you, Jon Cook - New Car Manager - 9133741463

July 21, 2023

Sold me a 2022 Ford transit-350 with a carfax clean title that was in an accident and was not informed that it was a rental vehicle at time of purchase. More

by RavenzBlack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris
April 03, 2023

I bought a Kia Rio from this dealership 6 weeks ago, and it has already stopped running. The service department told me that it looks like rodent damage and it will cost $8000 to fix, but they refuse to gi More

by kmcarson202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David MacDonald, Anthony Rosen, Shane Varner, Will Enyard
March 09, 2023

I brought my F150 here to be serviced in October of 2022. I was told the part was on backorder but they would periodically check in with me and let me know when they got the part in or give me an update on w More

by DC1909
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Sonny Gibson, Jim Beadle
January 30, 2023

Called looking for New Mach E after Ford lowered costs up to $7000 off MSRP I was going to order a Tesla when they lowered the Model Y over $10,000 but good for Ford lowering their prices. BUT NO.. Shawnee More

by kuridge1234
Recommend Dealer
No
Employees Worked With
No sure his name
November 04, 2022

Worst car buying experience I have ever had they told me you was okay that I didn't have the license and as long as I have a designated driver I could buy the car not even three days later the car started More

by Do not buy a car from them
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shane Varner
October 21, 2022

Buy a car from Shawnee Mission Ford if you love getting the run around. Buy one from them if you're okay with spending money with them and then having to take your car in multiple times to the point where More

by Mdb
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darla Morgan
September 20, 2022

Shawnee Mission Ford went the extra mile by searching the entire country and finding the perfect SUV for my wife and I. We love our RAV4! Thank you so much, Jeremy! More

by Happy googling
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Farmer
September 16, 2022

our family vehicle crapped out on us unexpectedly and after looking around for a newer vehicle, all we were finding was high mark ups, bad customer service, and no one willing to work with us. We went to More

by nonya2006
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alzatar
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