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Shawnee Mission Ford

Shawnee, KS

4.1
160 Reviews

11501 Shawnee Mission Parkway

Shawnee, KS

66203

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160 Reviews of Shawnee Mission Ford

September 27, 2023

I recently had the unfortunate experience of being victimized by a Ford dealership that left me feeling both frustrated and taken advantage of. After my car was broken into, I needed to get my key fob More

by jonnalounce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derby Miller
Sep 28, 2023 -

Shawnee Mission Ford responded

I'm truly sorry to read about your experience. We strive for transparency and fairness in all our dealings, so it's dismaying to learn that you felt otherwise. Your feedback is important as we continually work on improving our services. Please reach out directly so we can discuss this matter further and find a resolution together. Thank you, David MacDonald - Service Manager - +1 (913) 374-1463

September 25, 2023

Always very informative about my car and what and when I can expect resolution. Service with a smile. More

by karenmkunz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rosen
Sep 26, 2023 -

Shawnee Mission Ford responded

Karen, we're glad to know you've found our service at Shawnee Mission Ford informative and friendly. We appreciate your feedback!

September 19, 2023

Elvis very nice professional waited for car about 45 minutes. Explained service all good. Would recommend Shawnee Mission Ford More

by Jjbaze
Recommend Dealer
Yes
Employees Worked With
Elvis
Sep 20, 2023 -

Shawnee Mission Ford responded

We're glad to know Elvis provided you with excellent service at Shawnee Mission Ford. We appreciate your recommendation and look forward to serving you again in the future!

September 19, 2023

Had an appointment for oil change at 10:30am do it get out until 11:45am my car was done at 11 am had to wait for the paperwork. When I arrived at the dealership the service writers were all talking on th More

by Rick Stripling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derby
Sep 19, 2023 -

Rick Stripling responded

It is the last time I take any vehicle to Shawnee mission ford for any service. I guess that is the way things are going now a days when people don’t respect the customer. I have been a Shawnee Mission Ford customer for 40 plus years and have never been treated like this before and I will not be going there again

Sep 20, 2023 -

Shawnee Mission Ford responded

Rick, your review is very disappointing to read. Customer service is our top priority so I'm concerned to see that our team left the wrong impression during your recent experience. I understand you're upset and I'm very sorry we've lost your future business, but your feedback is valuable and will help us make improvements going forward, so thank you for bringing this to our attention. If there's anything else you'd like to add, please reach out to me directly. Thank you, David MacDonald - Service Manager - +1 (913) 374-1463

September 01, 2023

Body shop was difficult to work with. They told my wife in the phone during scheduling the appointment the work would be done next day. When she called to see if it was done they said it More

by troyb.good
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn/ Carlos Body Shop
Sep 04, 2023 -

Shawnee Mission Ford responded

I'm really sorry to read about your experience with our body shop. It's clear that we fell short in meeting your expectations and for this, I apologize. We aim to provide accurate timelines and quality service so it's disappointing to learn we missed the mark here. Your feedback is important as it helps us improve, so thank you for sharing these details with us. Please reach out directly if you'd like further assistance or have any other concerns. Thank you, Joe Balsamo - General Manager/Owner - 913-374-1463

August 31, 2023

It's interesting that they even keep CHRIS GALVIN as a Salesman. On 2 separate occasions i have heard and spoken with other employees who state that if there is a problem with someone's purchase it always More

by Bill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Galvin
Sep 01, 2023 -

Shawnee Mission Ford responded

Bill, I'm sorry to read about your experience with one of our salespeople. We strive for excellent customer service and it's clear we've fallen short in this instance. Your feedback is important to us as it helps improve our services. Please reach out so that we can discuss this further and find a resolution together. Thank you, Joe Balsamo - General Manager/Owner - 9133741463

August 27, 2023

They got me for $700, at least that i know of. I recently bought a car for here as we were discussing the final details, we agreed upon a 1yr free oil change service as well as dent protection to More

by Bill
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
chris
Aug 28, 2023 -

Shawnee Mission Ford responded

Bill, this does not sound like the seamless buying experience we strive to offer. It's important that our customers feel they're treated with honesty and transparency, so it's concerning to see we've left the wrong impression. I would like a chance to discuss this with you further and see how I can help. Please reach out directly when you can. Thank you, Jon Cook - New Car Manager - 9133741463

July 21, 2023

Sold me a 2022 Ford transit-350 with a carfax clean title that was in an accident and was not informed that it was a rental vehicle at time of purchase. More

by RavenzBlack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris
April 03, 2023

I bought a Kia Rio from this dealership 6 weeks ago, and it has already stopped running. The service department told me that it looks like rodent damage and it will cost $8000 to fix, but they refuse to gi More

by kmcarson202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David MacDonald, Anthony Rosen, Shane Varner, Will Enyard
March 09, 2023

I brought my F150 here to be serviced in October of 2022. I was told the part was on backorder but they would periodically check in with me and let me know when they got the part in or give me an update on w More

by DC1909
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Sonny Gibson, Jim Beadle
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