Shawnee Mission Ford

I could not say enough great things about them. They responded to my phone calls promptly. As a recent widow whose husband always took care of any car problems, I probably appeared like a "dear in They responded to my phone calls promptly. As a recent widow whose husband always took care of any car problems, I probably appeared like a "dear in the headlights" when my back-up camera began acting up. Anthony, the wonderful service advisor I happened upon, was so very thorough in explaining all to me & researched my current warranty to ensure some coverage of replacement. EVERYTHING occurred as promised & I must say I will certainly use them from here on...a vast improvement over Olathe Ford's communication & pricing!!! More

Our experience here was great. Percy was a great help. Not at all pushy or insistent on making the sale. He worked with us on the trade in value of our vehicle as well as the new v Percy was a great help. Not at all pushy or insistent on making the sale. He worked with us on the trade in value of our vehicle as well as the new vehicle. He took the time to introduce us to other staff members and service advisors if we ever needed anything in the future. I’d like to say if this was any indication of their every day attention to customers I’d absolutely have no problem recommending them to family and friends!! More

Had a 9am appointment and was told by Service attendant my car would be ready in one hour, at most 70 minutes. I waited. It took almost 3 hours! No updates provided. Very disappointing! my car would be ready in one hour, at most 70 minutes. I waited. It took almost 3 hours! No updates provided. Very disappointing! More

I’m very pleased with their service. I will recommend this dealership to others for their services. I will recommend this dealership to others for their services. More

Service this time very well done. Good communications. Appreciate!! Timing & work done very well on recall. Good communications. Appreciate!! Timing & work done very well on recall. More

After we agreed to the price and signed we looked over the paperwork. The car was $1000 more , the miles were 5000 miles more than we were told, we were told that we had a $200 deductible nope $250 , and the paperwork. The car was $1000 more , the miles were 5000 miles more than we were told, we were told that we had a $200 deductible nope $250 , and they were supposed to call on Monday to have 2 repairs made nope no call I emailed them on Saturday evening re the last LOF . There was no sticker in the car No answer !!!! More

Was not happy with service. Told service rep I wanted 42 psi in tires with cold weather coming on. When I picked up vehicle I checked and all tires were at 36 psi which was what Told service rep I wanted 42 psi in tires with cold weather coming on. When I picked up vehicle I checked and all tires were at 36 psi which was what they were when I came In. I went back in and told my advisor, he apologized and took the truck back around. When he brought it back and said it was done I checked again and three tires were at 47 and one at 48. By the time I got home in cool weather all tires were reading 49 psi. I'll adjust them Back to where I want them myself!!! No idea what if anything they did With the spare although I'd asked them to check that also. More

I took my car in for a rattle. After spending 488.00, come to find out it was the bug screen in front of car. Have always been satisfied in the past, not this time! After spending 488.00, come to find out it was the bug screen in front of car. Have always been satisfied in the past, not this time! More

I've been doing business with them for 24 years and they have never let me down. have never let me down. More

Excellent customer service, all employees make sure you are comfortable and have already been helped. I would recommend this dealership to everyone, are comfortable and have already been helped. I would recommend this dealership to everyone, More