Scranton GMC of Vernon

Wife's car was totaled when someone ran a stop sign, no injuries but we were in a hurry to get another car. Jeff was very easy to work with, and the car we got was a fair price. We were impressed sign, no injuries but we were in a hurry to get another car. Jeff was very easy to work with, and the car we got was a fair price. We were impressed with the dealership. More

While Brendan was pleasant and friendly, he was not able to answer any of my questions or explain anything about the process or the truck itself. He was consistently walking away for 5-10 minutes at a clip, to answer any of my questions or explain anything about the process or the truck itself. He was consistently walking away for 5-10 minutes at a clip, to get an answer for a 30 second question. The finance department was 45 minutes late for an appointment that was set to purchase the truck. When presented with the final apr%, it was 4% higher than the previously agreed upon rate, and needed to be fought back down. In closing, the salesman need to be much better educated about the vehicles they're selling and the process behind it. The finance department needs to be more transparent and timely. Dan McCann was the only person that was informative and helpful in the final set up of vehicle before it was driven off the lot. I will not be purchasing another vehicle from Scranton's. More

The service tech who checked me in was very nice and explained every thing in detail. explained every thing in detail. More

Great, professional staff of friendly people. Very nice comfortable waiting room and amenities. I suppose I could complain about 'sticker shock' but prices are increasing EVERYWHERE. I want my me Very nice comfortable waiting room and amenities. I suppose I could complain about 'sticker shock' but prices are increasing EVERYWHERE. I want my mechanics/technicians to be paid a competitive wage, and I appreciate the level of trust they return to me with their honest work. More

Experience was easy . The service department is top notch .The service counter employees are friendly and respectful . The service department is top notch .The service counter employees are friendly and respectful . More

Over charged for basic service. Avoid this dealership if you need service. Had an oil change and tire rotation and balance done. Normally I was charged $180 for this service. They c Avoid this dealership if you need service. Had an oil change and tire rotation and balance done. Normally I was charged $180 for this service. They charged $320. I argued and was told that's the price. So I never went back and refuse to go there or recommend this dealership. More

Jeff was amazing to work with, the process was seamless and quick. I am so glad we bought here! Highly recommend! and quick. I am so glad we bought here! Highly recommend! More

The techs were thorough and responsive. All around good experience. Dropped the vehicle off Monday and it was fixed by Tuesday. All around good experience. Dropped the vehicle off Monday and it was fixed by Tuesday. More

I had an absolutely amazing experience here! Salesperson Angelo: Walked right up to me as soon as I arrived, making sure I had everything I needed. Super professional and helpful. Sales Ma Salesperson Angelo: Walked right up to me as soon as I arrived, making sure I had everything I needed. Super professional and helpful. Sales Manager Rob: Went above and beyond to locate the exact vehicle I wanted, even sourcing it from out of state. This was no easy task given how difficult the car was to get, but Rob made it happen. General Manager: Personally ensured my car went through its new car inspection (PDI) and even brought it up to the front for me. That personal touch really stood out! Facility Tour & Service Setup: Angelo scheduled my first service appointment and gave me a full tour of the facility—something I’ve never had done before at any dealership. Finance Manager Doug: Made the entire paperwork process quick and painless. He handled the warranty, registration, and loan approval effortlessly. I was in and out in no time. Atmosphere: The vibe here is incredible—welcoming, professional, and almost felt like being at a country club! This team didn’t just sell me a car; they delivered an exceptional experience. I highly recommend this dealership to anyone looking for top-notch service and care! More

At this juncture, I don't have additional comments to share with you regarding my service. share with you regarding my service. More