Scranton GMC of Vernon

Very easy buying experience, knowledgeable salesman, quality product. They went the extra mile in finding the right truck to fit my needs. quality product. They went the extra mile in finding the right truck to fit my needs. More

Was disappointed. After spending $4000 two months ago because of a similar issue (Coolant hoses) and a 'discovered' issue (oil leak). I was in for another cooling issu After spending $4000 two months ago because of a similar issue (Coolant hoses) and a 'discovered' issue (oil leak). I was in for another cooling issue (thermostat) now costing $2000 more. Seemed like there was not a ton of concern for me as customer and just maybe these issues were related. More focused on making the sale before the end of the month. Basically I spent the equivalent of 1/3 of the value of the car in 2 visits less than 3 months apart. To his credit Billy tried to make it better at the end after I said something. I am not an expert but it felt like the place was more focused on sales and not me as a customer. I always bring my car there and now am considering switching dealerships. More

Great service and even better people. Seamless transaction from looking at the car to then getting the keys in my hand. Seamless transaction from looking at the car to then getting the keys in my hand. More

Frank Kern and his service were they're usual superb performers. I really appreciated Jim driving me home so that my wife did not have to make the trip. performers. I really appreciated Jim driving me home so that my wife did not have to make the trip. More

Customer service was wonderful and everything was explained to me, and I like the reception as well. explained to me, and I like the reception as well. More

Not good not good not good not good not good not good not good not good good not good More

Did you forget to call me back with a quote on that "customer refused service" item yesterday? I really was told my vehicle would be fine until my next scheduled oil change to perform that recommended "customer refused service" item yesterday? I really was told my vehicle would be fine until my next scheduled oil change to perform that recommended work. I was satisfied with the explanation about why you had to report it to GMAC, and yes, thanks I got a coupon. But I really need to know how much it will cost. I recently was told no one turns rotors anymore, that they are made too thin and it's routine now to just toss'em. Can you verify that? When you give me that quote, please? More

This is my fourth truck that I’ve purchased from the dealership that’s why I felt comfortable going back. They did what they said they were going to do and they stayed with it. dealership that’s why I felt comfortable going back. They did what they said they were going to do and they stayed with it. More

Gerry the salesman was very good and attentive. He followed up the next day to see if everything went smoothly. He followed up the next day to see if everything went smoothly. More

If I’m rating the service center I have to say I was not happy with my overall experience. Five days after I purchased my 2024 GMC Yukon I brought it back because I found a tire that was damaged when I bou happy with my overall experience. Five days after I purchased my 2024 GMC Yukon I brought it back because I found a tire that was damaged when I bought it. The service center decided to replace the tire but had to do both front tires and asked if I was willing to purchase the back two in order to replace all four which we did. The replacement tires were supposed to be the same I had which were Bridgestone Alenza. When I picked the truck up they had replaced the tires with Michelin Defenders. We discussed the error but I could not be without the truck for two days so I accepted the error and the tires. More