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Sansone Hyundai

Avenel, NJ

3.8
977 Reviews
Call Dealership (866) 876-8836
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92 U.S. 1

Avenel, NJ

07001

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977 Reviews of Sansone Hyundai

July 06, 2022

The advisor was ok. This was my first service at this dealership. They did not was the vehicle and the waiting area was not very clean. More

by Dj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patick J Ehrhart
Report | Print
Jul 07, 2022 -

Sansone Hyundai responded

Dj, We appreciate you bringing this to our attention. We are so sorry you were not satisfied with your service experience and that the waiting room lacked cleanliness. We always try to keep things clean and orderly and would never intend to give our customers this type of experience. Please email our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com at your earliest convenience, so we can share your feedback with our team.

July 02, 2022

Short wait time for service, very attentive to details, my service advisor very helpful and knowledgeable. More

by c.temizler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Martins
Report | Print
July 01, 2022

Service was good and my car was finished earlier than expected. Agent was friendly and knowledgeable. More

by malcid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry
Report | Print
July 01, 2022

It wasn’t just that they refused to take care of the problem with my Tucson but they strung me along for months. I have purchased 4 brand new Hyundai and 1 pre owned I don’t believe I will purchase anot More

by Pankanin3
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patick J Ehrhart, Shannie McNiell, Luis Martins, Don Bender
Report | Print
Jul 07, 2022 -

Sansone Hyundai responded

Thank you for your feedback. We apologize for what happened and would like to know more about your experience, so we can find a solution to the issue present. Please email our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com to share your concerns. We appreciate your time and business with us.

June 26, 2022

Luis Martins is the dealership. He is trustworthy and the ideal picture of what someone at his position should be like. More

by Reframe111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Martins
Report | Print
June 21, 2022

I have been going to Sansone for my car’s service for years anI always feel confident that the job will be done right More

by jflipper3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Martins
Report | Print
June 19, 2022

Thomas Peoples my salesman was a true professional and very helpful.He answered all the questions I had asked and even more. More

by RileyBear
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Peoples
Report | Print
June 19, 2022

I will travel further just to NOT use this dealership. Not only did it take months for repair but I had to pay out of pocket for a rental for “ months”. Then miraculously 1 was available only 1 week prior More

by nhumphrey77
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Luis Martins
Report | Print
Jun 24, 2022 -

Sansone Hyundai responded

Thanks for the feedback, Elle. We’re so sorry about the difficulty with our service center. We can understand the frustration and obviously this is not the kind of experience we’d like our customers to have. All wait times and charges should have been properly communicated to you and we apologize for any oversight. We’d love a chance to speak with you to get some additional information about what happened, so if you can please reach out to sthompson@sansoneauto.com at your earliest convenience, we’d appreciate it. Thanks.

June 18, 2022

Service is great everything I had needed was done and they even updated my software and Maps. More

by doowop.ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Kenny, Terry Chung, Luis Martins
Report | Print
June 16, 2022

My last service interval was not completed as expected this was the 2 nd attempt to have a software update completed for the blue link system More

by Ira
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Jun 24, 2022 -

Sansone Hyundai responded

Thanks for letting us know about this, Ira. We can understand how frustrating this must be and would like to ensure this is handled properly ASAP. If you don’t mind, please reach out to sthompson@sansoneauto.com at your earliest convenience, and she’ll handle any issues directly. Thanks.

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