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Sansone Hyundai
Avenel, NJ
998 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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998 Reviews of Sansone Hyundai
February 21, 2023
The assistant service manager is very kind. .he was quick doing my car maintenance.. Antonio Toro is his name.. very professional.. .he was quick doing my car maintenance.. Antonio Toro is his name.. very professional.. More
by mariac0924
Employees Worked With
Antonio Toro, Luis Martins
February 17, 2023
It Took forever to get in the part. This was unacceptable because it was a recall. Calls were never returned from tge parts department. Never again!!! This was unacceptable because it was a recall. Calls were never returned from tge parts department. Never again!!! More
by Suearva
Employees Worked With
Patick J Ehrhart, Shannie McNiell
December 28, 2022
I had a good experience. My car had a warning on my screen and engine would intermittently die or not start at all. It was basically unsafe and as a senior I was fearful of b My car had a warning on my screen and engine would intermittently die or not start at all. It was basically unsafe and as a senior I was fearful of breaking down somewhere. Raoul and Luis were very helpful to me in getting the problem resolved. I also contacted my regular salesman Ryan Fox who steered me in the right direction, so thanks to him also. More
by Poppy
Employees Worked With
Ryan Fox in sales., Luis Martins
December 28, 2022
Excellent customer service provided by Sherry Roberts. From the moment the vehicle was dropped off to the pickup time. Excellent communication skills with great knowledge of the vehicles recalls etc. More From the moment the vehicle was dropped off to the pickup time. Excellent communication skills with great knowledge of the vehicles recalls etc. More than happy with the service. More
by Dol70re
Employees Worked With
Michael B. Pachytel, Paul Miguel
December 20, 2022
Your time is not that important in this facility. I have been holding off on giving a negative review with the hopes that this could be all just coincidence however, due to the lack of consistency o I have been holding off on giving a negative review with the hopes that this could be all just coincidence however, due to the lack of consistency of the service department, it would not be the appropriate time to give an honest and open review. I went in for a systems diagnostic at this dealer hoping to find out what the issue was on my vehicle. I had the first morning appointment available on a weekend and it took them a full 6 hours just go come back to me with a diagnosis on my vehicle. And to think I paid 140 dollars for what I thought was supposed to be a quick vehicle diagnosis. Today was the ultimate insult in time management as I went to a scheduled appointment for a recall needed on vehicle. Customer service told me I can come as early as I want and do an early drop off which was beneficial to me because I had to get to work. Upon arrival, I guess you would say it was fortunate that I couldn't find a parking to drop off the car because had I left it there I would most likely be infuriated throughout the day. I was able to see a staff who let my vehicle in the waiting area to process my appointment. The only problem was she said that if it was a "recall" there might a part involved and they might need to order it, and sure enough a part was necessary. Wasted my time again and then I asked, "Why did the representative tell me that initially, when I made the appointment?", and she said there is no way that she knows whether or not a part is needed in any recall. I'm like that is preposterous as there is no way this would be valid in all recall type situations. You mean to tell me that every person who schedules a recall would show up on their appointment only to find out that a part is needed and then they would have to reschedule?!? I can't fathom the amount of time, energy and dollars spent that I have invested in this facility. Do yourself a favor, go to local mechanics. They communicate better, they are good for the economy, and they often times get it right the first time around. More
by Mr. G
Employees Worked With
Service Representative, Scheduling Department
December 13, 2022
The staff has always been polite, they try to get you in and out. If you have questions or have a problem with the use of something in the car, they really try their best to help the customer. Thank you, and out. If you have questions or have a problem with the use of something in the car, they really try their best to help the customer. Thank you, More
by d.andrews2
Employees Worked With
Patick J Ehrhart
