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Sansone Hyundai

Avenel, NJ

3.8
975 Reviews
Call Dealership (866) 876-8836
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92 U.S. 1

Avenel, NJ

07001

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975 Reviews of Sansone Hyundai

August 29, 2022

A $73 oil change is a rip off. I scheduled an oil change. Went to the dealership day of appointment. Asked for oil change and filtered. A Protex Protection Kit (not asked for or me More

by bogartmr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Luis Martins
Report | Print
Aug 31, 2022 -

Sansone Hyundai responded

Thank you for your feedback. We are so sorry that you weren't satisfied with your service and that the pricing wasn't to your liking. Please know that our knowledgeable technicians wouldn't have recommended a service if the vehicle didn't need one. That being said, we'd like the chance to speak directly on the matter with you. Please email our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com. We appreciate your time.

August 29, 2022

The service I received was absolutely horrible. Worst experience ever. Will never go back for service. More

by Karw59
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob, Allen , Shannie McNiell, Luis Martins
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Aug 29, 2022 -

Karw59 responded

Worst experience ever. service was horrible. No one could give any answers. Will never go back for any service

Aug 31, 2022 -

Sansone Hyundai responded

Thank you for your feedback. We appreciate you bringing this to our attention and would like the opportunity to learn more about exactly what happened so we can discuss this with our service team. Please email our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com to share your concerns. Thank you for your time.

August 25, 2022

Sansone Hyunday has a quality and fast service and Luis always is there to answer any question regarding my Tucson. Thanks More

by Juan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Martins
Report | Print
August 11, 2022

The team at Sansone with thanks to our sales rep Tricia did an amazing job from start to finish. They found the vehicle I needed and everything from start to finish was low pressure and incredibly helpful More

by Eric Stiles
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tricia was our sales rep. She and the finance team were excellent.
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July 27, 2022

Mr. Anderson gave me a wait time for my scheduled service and he was right on track. He was very helpful. Thank you More

by lori32971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Anderson
Report | Print
July 26, 2022

Luis Martins is the man! Always helpful and friendly. Overall, I am happy with this dealership. More

by RTUNES3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Thompson, Terry Chung, Jack Sharbon, Paul Miguel, Armando Arroyo, Luis Martins, Eric Bennett
Report | Print
July 22, 2022

Luis Martins is courteous, knowledgeable and a true professional in his position. He was very patient in taking time to address questions whose answers were not so clear to me. More

by jbailey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Peoples, Luis Martins
Report | Print
July 14, 2022

Great service friendly atmosphere everyone was so kind. Would recommend to all my friends.top notch service. More

by Frankalfano1962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Martins
Report | Print
July 06, 2022

The advisor was ok. This was my first service at this dealership. They did not was the vehicle and the waiting area was not very clean. More

by Dj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patick J Ehrhart
Report | Print
Jul 07, 2022 -

Sansone Hyundai responded

Dj, We appreciate you bringing this to our attention. We are so sorry you were not satisfied with your service experience and that the waiting room lacked cleanliness. We always try to keep things clean and orderly and would never intend to give our customers this type of experience. Please email our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com at your earliest convenience, so we can share your feedback with our team.

July 02, 2022

Short wait time for service, very attentive to details, my service advisor very helpful and knowledgeable. More

by c.temizler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Martins
Report | Print
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