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Sansone Hyundai
Avenel, NJ
977 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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977 Reviews of Sansone Hyundai
September 21, 2022
Without a doubt this has got to be the worst Hyundai service center in New Jersey. I had a Saturday appointment to get a thermostat replaced but was told, after i got there, that the mechanic who does service center in New Jersey. I had a Saturday appointment to get a thermostat replaced but was told, after i got there, that the mechanic who does that type of work doesn't work on Saturdays. So they scheduled me for Wednesday at 8am. Got there at 8am and was told the job would take a couple of hours so i left after dropping the car off. They kept my car there until 3pm without touching it or having the courtesy to give me a update, The job wasnt finished until 5pm - absolutely unacceptable! More
by Never again
Employees Worked With
Shannie McNiell
August 29, 2022
This is the 2nd time I’ve brought my 2017 Hyundai Elantra in for a check engine light, shaking car and acceleration issues. They can never find the right issue. The first time thy told me it was an ignition in for a check engine light, shaking car and acceleration issues. They can never find the right issue. The first time thy told me it was an ignition problem and a battery issue. A month later, the same issue recurred. They had the car for a week and kept telling me they didn’t find anything. On the last day of having the car, they told me it was an ignition coil. A week later, and I am back with the same issue!!! They don’t do their job and are only looking at computer codes rather than actually finding the problem! Again, I am carless since they failed to fix my car! I was told to contact the customer service manager, Shaquasia Thompson, and she has failed to return any of my emails. So the problem still exists and clearly the customer service is the worst I’ve ever dealt with! They failed to return my phone calls as well. More
by Goaliegirl1992
Employees Worked With
Al
August 29, 2022
A $73 oil change is a rip off. I scheduled an oil change. Went to the dealership day of appointment. Asked for oil change and filtered. A Protex Protection Kit (not asked for or me I scheduled an oil change. Went to the dealership day of appointment. Asked for oil change and filtered. A Protex Protection Kit (not asked for or mentioned verbally to me) was added to bill. $73 for an oil change is ridiculous. More
by bogartmr
Employees Worked With
Luis Martins
August 11, 2022
The team at Sansone with thanks to our sales rep Tricia did an amazing job from start to finish. They found the vehicle I needed and everything from start to finish was low pressure and incredibly helpful did an amazing job from start to finish. They found the vehicle I needed and everything from start to finish was low pressure and incredibly helpful: I would absolutely buy another car from here again. More
by Eric Stiles
Employees Worked With
Tricia was our sales rep. She and the finance team were excellent.
July 26, 2022
Luis Martins is the man! Always helpful and friendly. Overall, I am happy with this dealership. Always helpful and friendly. Overall, I am happy with this dealership. More
by RTUNES3
Employees Worked With
Ronnie Thompson, Terry Chung, Jack Sharbon, Paul Miguel, Armando Arroyo, Luis Martins, Eric Bennett
July 22, 2022
Luis Martins is courteous, knowledgeable and a true professional in his position. He was very patient in taking time to address questions whose answers were not so clear to me. professional in his position. He was very patient in taking time to address questions whose answers were not so clear to me. More
by jbailey
Employees Worked With
Thomas Peoples, Luis Martins
