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Sansone Hyundai

Avenel, NJ

3.8
977 Reviews

92 U.S. 1

Avenel, NJ

07001

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977 Reviews of Sansone Hyundai

November 25, 2022

Lied to me about battery not being covered i called corporate for them to tell me i am, and now being reimbursed through corporate. Horrible place to do business was loyal customer never again, will be More

by kyungpk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patick J Ehrhart, Shannie McNiell, Luis Martins, Don Bender
Nov 25, 2022 -

kyungpk responded

This dealership is a joke.

Nov 25, 2022 -

kyungpk responded

Do not do business with this dealership will lie to you and say youre not covered just for you to file a complaint with corporate and CORPORATE sayint I AM COVERED.

Nov 29, 2022 -

Sansone Hyundai responded

Thank you for your feedback. We're so sorry about the miscommunication regarding your coverage plan. Please know this is not the type of experience we want our customers to have. At your earliest convenience, please email our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com, so we can speak directly on the matter. We appreciate your time with us.

Dec 19, 2022 -

kyungpk responded

Emailed shaquasia and never recieved a response good job hyundai

November 14, 2022

the experience in the dealer was very good, good treatment by those who attended me More

by ramnoreillycaizares
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Jimenez, Antonio Toro
November 07, 2022

My experience was seamless and excellent as my car was being serviced I have limited mobility and Sherry and her crew, made sure that I did not need to walk extra steps to sit in the lounge Everyon More

by Ehaluska
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherry, Shannie McNiell
October 29, 2022

Have been dealing with Sansone for the past 15 years. All my cars have been Hyundi. Love the product and their service, More

by jvp810
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherry Roberts
Oct 29, 2022 -

jvp810 responded

Great service and staff

October 28, 2022

Brand new car broke down in less than 30 days. I tried to use the roadside assistance and they were unable yo assist. I had to pay to get my own car towed. It took hours for someone to tell me I h More

by Lcapella1990
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NA
Oct 31, 2022 -

Sansone Hyundai responded

Thank you for your feedback. We're so sorry about the troubles and inconvenience regarding your new vehicle. Please know this is not the type of experience we wish for our customers to have. As we look into what happened, we'd like to try and turn this around for you. At a time that works best, email our Customer Care Manager, AnnaLisa Bautista, at lbautista@sansoneauto.com. We appreciate your time and business with us.

October 26, 2022

The customer service by Sherry was excellent. She kept me informed throughout the entire time that I was there. More

by afaithfulchick
Recommend Dealer
Yes
Employees Worked With
Sherry
October 09, 2022

Antonio was extremely helpful and is great at what he does. He was able to answer all the questions I had. More

by zariaunderwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio Toro
October 05, 2022

I Love Sansone Hyundai's Service Department! ! Luis Martins is my Man there in Service More

by tpeoples10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Martins
October 04, 2022

Worst customer I've ever experienced with Hyundai! !!!! First and last time I will ever go to that service station again!!!! Very very disappointed!! More

by meel
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sherry
Oct 06, 2022 -

Sansone Hyundai responded

Thank you for your feedback. We're so sorry that you weren't satisfied with your service and would like to learn more about what happened, so we can try and find a resolution. At a time that works best, please email our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com. We appreciate your time.

September 26, 2022

I was very disappointed in the overcharged of labor that was done in the amount of time that the car was with them call constantly called to discuss it with a supervisor even with the tech I also left messa More

by Maxi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Antonio
Sep 27, 2022 -

Sansone Hyundai responded

Thank you for bringing this to our attention. We are so sorry about the miscommunication you've experienced and that the pricing was not to your liking. As we look into what happened, we'd like to speak with you directly, so we can try and come up with a solution. Please email our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com. Thank you for your patience.

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