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Sansone Hyundai
Avenel, NJ
974 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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974 Reviews of Sansone Hyundai
December 28, 2022
Excellent customer service provided by Sherry Roberts. From the moment the vehicle was dropped off to the pickup time. Excellent communication skills with great knowledge of the vehicles recalls etc. More From the moment the vehicle was dropped off to the pickup time. Excellent communication skills with great knowledge of the vehicles recalls etc. More than happy with the service. More
by Dol70re
Employees Worked With
Michael B. Pachytel, Paul Miguel
December 28, 2022
I had a good experience. My car had a warning on my screen and engine would intermittently die or not start at all. It was basically unsafe and as a senior I was fearful of b My car had a warning on my screen and engine would intermittently die or not start at all. It was basically unsafe and as a senior I was fearful of breaking down somewhere. Raoul and Luis were very helpful to me in getting the problem resolved. I also contacted my regular salesman Ryan Fox who steered me in the right direction, so thanks to him also. More
by Poppy
Employees Worked With
Ryan Fox in sales., Luis Martins
December 20, 2022
Your time is not that important in this facility. I have been holding off on giving a negative review with the hopes that this could be all just coincidence however, due to the lack of consistency o I have been holding off on giving a negative review with the hopes that this could be all just coincidence however, due to the lack of consistency of the service department, it would not be the appropriate time to give an honest and open review. I went in for a systems diagnostic at this dealer hoping to find out what the issue was on my vehicle. I had the first morning appointment available on a weekend and it took them a full 6 hours just go come back to me with a diagnosis on my vehicle. And to think I paid 140 dollars for what I thought was supposed to be a quick vehicle diagnosis. Today was the ultimate insult in time management as I went to a scheduled appointment for a recall needed on vehicle. Customer service told me I can come as early as I want and do an early drop off which was beneficial to me because I had to get to work. Upon arrival, I guess you would say it was fortunate that I couldn't find a parking to drop off the car because had I left it there I would most likely be infuriated throughout the day. I was able to see a staff who let my vehicle in the waiting area to process my appointment. The only problem was she said that if it was a "recall" there might a part involved and they might need to order it, and sure enough a part was necessary. Wasted my time again and then I asked, "Why did the representative tell me that initially, when I made the appointment?", and she said there is no way that she knows whether or not a part is needed in any recall. I'm like that is preposterous as there is no way this would be valid in all recall type situations. You mean to tell me that every person who schedules a recall would show up on their appointment only to find out that a part is needed and then they would have to reschedule?!? I can't fathom the amount of time, energy and dollars spent that I have invested in this facility. Do yourself a favor, go to local mechanics. They communicate better, they are good for the economy, and they often times get it right the first time around. More
by Mr. G
Employees Worked With
Service Representative, Scheduling Department
December 13, 2022
The staff has always been polite, they try to get you in and out. If you have questions or have a problem with the use of something in the car, they really try their best to help the customer. Thank you, and out. If you have questions or have a problem with the use of something in the car, they really try their best to help the customer. Thank you, More
by d.andrews2
Employees Worked With
Patick J Ehrhart
November 25, 2022
Lied to me about battery not being covered i called corporate for them to tell me i am, and now being reimbursed through corporate. Horrible place to do business was loyal customer never again, will be corporate for them to tell me i am, and now being reimbursed through corporate. Horrible place to do business was loyal customer never again, will be looking to get cars elsewhere. Advising people to stay farrrrrrr away from this dealership. More
by kyungpk
Employees Worked With
Patick J Ehrhart, Shannie McNiell, Luis Martins, Don Bender
November 07, 2022
My experience was seamless and excellent as my car was being serviced I have limited mobility and Sherry and her crew, made sure that I did not need to walk extra steps to sit in the lounge Everyon being serviced I have limited mobility and Sherry and her crew, made sure that I did not need to walk extra steps to sit in the lounge Everyone was considerate and helpful I was kept up to date as my car was being serviced. Did not need to wait too long More
by Ehaluska
Employees Worked With
Sherry, Shannie McNiell
