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Sansone Hyundai

Avenel, NJ

3.8
975 Reviews
Call Dealership (866) 876-8836
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92 U.S. 1

Avenel, NJ

07001

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975 Reviews of Sansone Hyundai

April 27, 2023

Paoulo Quispilaya was great , I appreciate his help with getting me into a car I love! More

by mys2372
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paoulo Quispilaya
Report | Print
April 25, 2023

Luis was very professional, knowledgeable and friendly. It is always pleasant experience to visit Hyundai service center at Sansone. More

by chung2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Martins
Report | Print
April 21, 2023

The worst experience ever. Waited 4 hours for oil change, they forgot to do the oil change. Sherry Roberts plays the role of an Alzheimer's patient and says ohhhh I forgot, do More

by Disappointed
Purchase Time
Recommend Dealer
No
Employees Worked With
Sherry Roberts
Report | Print
Apr 26, 2023 -

Sansone Hyundai responded

Thanks for the feedback, and we're so sorry for the miscommunication and longer wait time for your vehicle to be serviced. Please know this is never the type of experience we want our customers to have. We'd like the opportunity to speak with you directly to get more details and try to resolve any issues for you right away. At a time that works best, please email our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com. We appreciate your time.

April 05, 2023

People are friendly Work on car is done in a good time your service person keeps you updated More

by momvreeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Martins
Report | Print
April 05, 2023

Never been so rudely treated, I’m an old man and I know how to read and they were questioning whether I could read !I brought with me a coupon which was mailed to me and when I presented it I wasn’t told y More

by ronssr1963
Recommend Dealer
No
Employees Worked With
Jardim DE SO, Eric Bennett
Report | Print
Apr 06, 2023 -

Sansone Hyundai responded

We appreciate you bringing this to our attention, and we're sincerely sorry for your less than 5-star experience. Please know this is never how we wish to make our customers feel. As we look into your visit more, we'd like the chance to speak with you directly to try and turn this around for you. At a time that works best, please email our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com. Thank you for your time.

March 21, 2023

Very professional and knowledgeable I would like to thank Antonio from my last visit Very professional More

by edcarreras
Recommend Dealer
Yes
Employees Worked With
Antonio, Terry Chung, Luis Martins
Report | Print
March 05, 2023

I’m surprised from the people who serve me on Sansone device.They are friendly,honest and very professional…Thanks Sansone Hyundai service…!!!! More

by bici.artur
Recommend Dealer
Yes
Employees Worked With
Patick J Ehrhart
Report | Print
February 21, 2023

The assistant service manager is very kind. .he was quick doing my car maintenance.. Antonio Toro is his name.. very professional.. More

by mariac0924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Toro, Luis Martins
Report | Print
February 19, 2023

Salesman and manager were great. I ended up with a car if it dreams and needs More

by Knderenzo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Taylor
Report | Print
February 17, 2023

It Took forever to get in the part. This was unacceptable because it was a recall. Calls were never returned from tge parts department. Never again!!! More

by Suearva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patick J Ehrhart, Shannie McNiell
Report | Print
Feb 22, 2023 -

Sansone Hyundai responded

Thanks for the feedback. We're so sorry for the longer wait time and miscommunication you experienced regarding your vehicle's service needs. We'd like to learn more about what happened, so we can try and reach a resolution. At a time that works best, please email our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com. We appreciate your patience.

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