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Sansone Hyundai

Avenel, NJ

3.8
999 Reviews

92 U.S. 1

Avenel, NJ

07001

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999 Reviews of Sansone Hyundai

August 13, 2024

Allan was very thorough and took into consideration all of our concerns, Allan was patient, and had us on the road the same night. Great Customer Service and I would definitely give a kudos to him for ever More

by RG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allan Kenney
Aug 14, 2024 -

Sansone Hyundai responded

Hi, thank you for sharing your positive experience with Allan! We'll be sure to pass along your kudos to him. Thank you for choosing us!

August 11, 2024

Went in on a Saturday with my wife and was greeted by Patricia. Very knowledgeable, patient, honest, and friendly. Long story short, we walked out with a Tucson that fit our budget and couldn’t be happ More

by sgtusmc6672
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patricia Layton
Aug 13, 2024 -

Sansone Hyundai responded

Hi! Thank you for sharing your experience with us. We're glad to hear that Patricia provided you with excellent service and helped you find a Tucson that met your needs and budget. We appreciate your kind words and hope you enjoy your new vehicle!

August 10, 2024

Love the service they provide us and excellent customer service and support Thank you 🤩 very much for your service More

by Manpreet kaur
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick
Aug 13, 2024 -

Sansone Hyundai responded

Hi Manpreet, thank you for your kind words! We are thrilled to hear that you love our service and that you found our customer service and support to be excellent. Your satisfaction is our top priority, and we look forward to serving you again in the future.

August 10, 2024

The service department is ridiculous. My car appt was at 945am on 8/9 and I was not contacted to discuss the findings until 3pm. It took me 8 hours to get a new tire and oil change - path More

by aliss42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Chance, Asst Manager Raul, and Manager Robert
Aug 13, 2024 -

Sansone Hyundai responded

Hi, Thank you for sharing your experience with us. We sincerely apologize for the level of service you received during your recent visit to our service department. Your frustration is completely understandable, and we deeply regret the lack of communication, extended wait time, and the condition in which your vehicle was returned to you. The experience you described is not reflective of the standards we strive to uphold, and we are taking your feedback very seriously. We would like the opportunity to make this right and regain your trust. At a time that works, please email our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com, so we can discuss this matter further and find a way to resolve the situation to your satisfaction. We hope to have the chance to serve you better in the future.

July 27, 2024

My experience after being a loyal customer for 3 years was terrible. I arrived early for a my appointment and was told it would take a 1-1/2 hours for an oil change and tire rotation,. When my car was ret More

by iraablock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Brown
Jul 30, 2024 -

Sansone Hyundai responded

Hi Ira, We have received your other review and are looking into your most recent visit with us. As mentioned previously, we would like to chance to make things right and address any questions or concerns you have. Therefore, we will be in contact soon. Thank you for your patience, and we look forward to speaking with you directly.

July 26, 2024

Salesman John Calabro was very patient and friendly while showing the cars. Hoping for good benefits like oil changes etc. from the dealership More

by Praveen Chetkuri
Recommend Dealer
Yes
Employees Worked With
John Calabro
Aug 22, 2024 -

Praveen Chetkuri responded

Overall, it is a good experience with Sansone.

June 17, 2024

Way too expensive for an oil change filter replacement and tire rotation. Nice and pleasant staff More

by kidvid99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Thompson, Shannie McNiell
April 25, 2024

Saleman Manny Kim help me get a great deal on my new vehicle. He was great to work with, knowledgeable, and helpful in every way. Smooth transaction with no issues. I highly recommend him. More

by John k
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Kim
March 26, 2024

TOTAL SCAM ARTISTS DO NOT USE. they offered me 300. for my 2014 Tucson that I bought there new and was in great condition, sold it privately for 2900. they sent me a post card that More

by steve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric Bennett
March 02, 2024

Hyundai service department they always have an excuse why they can’t finish the job quickly. They’re always saying that they’re understaff. But yet the conversation that I had with Sierra, all their master t More

by felicianoa4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patick J Ehrhart, Shannie McNiell, Luis Martins, Don Bender
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