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Russ Darrow Metro Mazda - Service Center

Milwaukee, WI

4.4
349 Reviews
Call Service Center (414) 360-9004

349 Reviews of Russ Darrow Metro Mazda - Service Center

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July 30, 2025

Outstanding service. Bruce made sure I had confidence that they would find a solution to my problem. Completed work to my satisfaction. A Happy customer More

by Grandslam.bach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Russ Darrow Metro Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com

July 27, 2025

Sales & finance was great. The only issue I came across was when everything was said and done, it took almost an hour for the car to be pulled around so I could leave. More

by JKOCH0385
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Noyola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pues
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yahir
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Jul 30, 2025 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback! Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

July 26, 2025

I always return for service at Russ Darrow Mazda. I was in and out for an oil change in a half hour!! Plus they have good junk food in the waiting area. More

by YADERHEY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

July 24, 2025

Nick didn’t send me any inspection videos that was indicated in the message I got after buying my vehicle More

by JBOUNYAVONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2025 -

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jalen Moore jalen.moore@russdarrow.com

July 23, 2025

I had a great buying experience at Russ Darrow Metro Mall. I believe I got a very fair deal and loved working with Chris, my sales consultant. More

by DAVEHANLEY22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pues
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris was my sales consultant 5 stars
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Jul 23, 2025 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

July 22, 2025

I appreciate the covered oil changes in my maintenance package and the video inspection of my car each time. It's very informative. More

by Teskeali25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2025 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

July 21, 2025

I have used Russ Darrow Metro Mazda since I purchased my vehicle in 2016. Bruce and the team are knowledgeable and trustworthy regarding the needs and care of my vehicle. More

by ADAMSPLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2025 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

July 18, 2025

Car owner less than 4 months can't honestly evaluate! dealership i think that they will f ine More

by GERALDLOYD331
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

July 18, 2025

Bruce is often busy but listens to any requests of goals for service visits, (we’re often managing two cars and sometimes little kids in a dealership etc). I definitely feel like we’re in good hands with Br More

by PE.FIORETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

July 17, 2025

The team at Russ Darrow Mazda always take great care of me and my car! I know I can rely on them to get any job done! Thank you for always making a stressful situation easy to navigate. Bruce, Brandon, and More

by Hjfawn14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Report | Print
Jul 17, 2025 -

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

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