Russ Darrow Metro Mazda

Did not diagnose problem properly and still charged diagnostic fee and problem still persists after diagnostic fee and problem still persists after More

The manager got upset because I didn’t accept the warranty and practically kicked me out of the office, telling Alejandro that we hadn’t finished resolving the matter outside. Also, I was given a key warranty and practically kicked me out of the office, telling Alejandro that we hadn’t finished resolving the matter outside. Also, I was given a key that didn’t work, the remote control wasn’t functional. The next day, within 24 hours of purchasing the vehicle, I was told they couldn’t do anything since it wasn’t the battery and I had to go directly to a Hyundai dealer. Alejandro was nice, but I understand he could’ve done a bit more about it. Someone tried to steal my car, and because the key only worked manually due to the single door lock it had, and since the remote didn’t work, the car had to be towed away. Now I have to pay for everything, including the key, etc. It was a very frustrating experience with the dealer, especially after purchasing the vehicle. I was also told that the dealer doesn’t include any warranty, even though it’s a 2020 model, because it has more than 90 miles, and they tell you this at the end. Additionally, they tried to force me to purchase extra insurance that is not mandatory. I do not recommend buying Hyundai or Kia, as they are easy to steal. More

Great service always takes care of me when I come in always helpful best service thanks guys always helpful best service thanks guys More

They totally bait and switched me on a price for a key fab replacement. I spent $140 to have my car towed there and they quoted me over $600 more for the same part versus over the phone. Shadey dealings i fab replacement. I spent $140 to have my car towed there and they quoted me over $600 more for the same part versus over the phone. Shadey dealings in my opinion. Won’t return. My rep was great, but dealer was not. More

Bruce and this dealership has always helped me schedule a service appointment on short notice, and has always been able to squeeze me in. I have always had great interactions with Bruce and the rest of the s service appointment on short notice, and has always been able to squeeze me in. I have always had great interactions with Bruce and the rest of the staff. I am appreciative of their service and friendliness. More

Their service was excellent, clean facilities, very polite individuals and quick. I would recommend the dealership. polite individuals and quick. I would recommend the dealership. More

Quality and timely service Comfortable waiting area Communication was timely Staff were friendly yay yay Communication was timely Staff were friendly yay yay More

Bruce did an exceptional job taking care of me and my Mazda CX 90. I had recalls, an oil change and also needed a loaner car. He was very efficient and pleasant to deal with. I will be back. Mazda CX 90. I had recalls, an oil change and also needed a loaner car. He was very efficient and pleasant to deal with. I will be back. More

Do NOT let your guard down with the Financing. Their messaging while you are on hold is to trust them with a transparent process. This is not what I experienced with Stanley. Ask to see the financ Their messaging while you are on hold is to trust them with a transparent process. This is not what I experienced with Stanley. Ask to see the financial breakdown on a printed out hardcopy before signing electronically. The electronic tablet does not clearly show the costs. Nor was I shown the explicit additional cost of the extended warranty coverage that was being discussed. I was only shown estimated monthly payments, not the line items. My final loan costs were much higher than I was expecting and I did not clearly see them in the electronic forms. Also if the dealership is going to require purchase of the etch security system for $500, it should be included in the cost of the vehicle, not presented as an additional upgrade, because I was not allowed to remove it from the purchase. The final contract documents also had errors in it that I had to have corrected after the fact. I had no problem with the sales team, they got me in to see a popular used vehicle that I am very happy with and I went into finance with a number that I was pretty happy with other than the etch being required. I was very disappointed with the experience with Stan. He was pleasant to talk with during the process, but I was sold coverage without understanding the additional cost. More

Nick was very professional, courteous and understood the assignment. He made every step of the process and interactions very smooth. Everyone at Mazda was great and made it happen for me and my children, th assignment. He made every step of the process and interactions very smooth. Everyone at Mazda was great and made it happen for me and my children, this location is definitely a 10 out of 10. More