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Russ Darrow Metro Mazda

Milwaukee, WI

4.3
1,269 Reviews
Mazda of Milwaukee is your premier destination for new and pre-owned Mazda vehicles. Whether you're searching for a stylish and efficient Mazda3, a sporty MX-5 Miata, or a versatile CX-5 SUV, we have a wide selection to suit your needs. Our dedicated team is committed to delivering exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle on our lot is thoroughly inspected for quality and reliability, ensuring you drive away with confidence. Visit Mazda of Milwaukee today for an unbeatable selection, competitive pricing, and top-tier service!
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11330 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 1,269 reviews

July 15, 2026

I had several concerns about my new vehicle that the service technician did not have the answers to. After I got home, I noticed that the paint on my car was chipped. They also did not put a new oil cha More

by boldirishlass21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Perez-Gonzales
2.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2026

I went in because the driver side done light wasn't turning on. Nick gave me a timeframe and pulled the car into the garage. I went to the waiting room and about ten minutes later he came in to get me. More

by ananda
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Mudd
Jul 15, 2026 -

Russ Darrow Metro Mazda responded

We’re glad Nick could address the driver side dome light in your Outlander PHEV so promptly and have it working again in about ten minutes. We appreciate you highlighting the clear timeframe and fast turnaround. Thanks for the five-star rating. Jalen Moore jalen.moore@russdarrow.com

July 15, 2026

He was very thorough and kept me up to date on the status of my vehicle. More

by SROB440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Perez-Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2026 -

Russ Darrow Metro Mazda responded

It’s wonderful that Victor kept you informed throughout your Mazda6 service. We appreciate the chance to care for your vehicle and look forward to helping you again. Jalen Moore jalen.moore@russdarrow.com

July 15, 2026

Always helpful! Really have kept my car up on a good maintenance schedule so I can keep it for the long haul. More

by kristinepping
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2026 -

Russ Darrow Metro Mazda responded

Hearing that our team’s service has kept your Mazda maintained for years to come really makes our day. Bruce and our technicians look forward to helping with your next maintenance appointment. Jalen Moore jalen.moore@russdarrow.com

July 15, 2026

Everyone there is courteous and professional. The communication is very clear and the work is done promptly. Bruce has always done a great job for me, and I feel well taken care of at Russ Darrow More

by tmmalaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Rueth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2026 -

Russ Darrow Metro Mazda responded

It’s wonderful to hear our team was courteous and professional, that communication stayed clear, and the service on your Mazda CX-5 was prompt. Bruce will be delighted that you feel well taken care of by his efforts. We look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

July 08, 2026

All of the Russ darrow Mazda employees are always friendly and efficient when handling my concerns within a timely manner. More

by makaylarandle0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Noyola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milad Masoodi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Zoesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shiva Mashayekhi
5.0
This rating includes all reviews, with more weight given to recent reviews.
LANDEN PETERSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAMMAL DEPASS
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHALANDA LOCK
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2026 -

Russ Darrow Metro Mazda responded

Thank you for sharing this feedback. We’re delighted our team has been consistently friendly and efficient in addressing your concerns. Please reach out anytime we can help with your Mazda. Jalen Moore jalen.moore@russdarrow.com

July 08, 2026

Tim Scott was wonderful to work with. He made the process easier than I had anticipated. I was expecting the dealership additions and he did a great job explaining them. It would be nice More

by ananda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jalen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zoe DeRose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2026 -

Russ Darrow Metro Mazda responded

We’re delighted to hear Tim made your Mitsubishi Outlander PHEV purchase smoother than expected and clearly explained the add-ons. Thank you for sharing your thoughts on pricing transparency, and we’ll pass them along to our team. We appreciate your recommendation and look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

July 06, 2026

All staff members involved were courteous also dealership was clean and comfortable never a bad experience More

by 53kingdavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2026 -

Russ Darrow Metro Mazda responded

We’re thrilled that our team’s friendly service and clean, welcoming facility made each Mazda service visit enjoyable. Hearing you’ve consistently had positive experiences inspires us. We look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

July 05, 2026

The service staff were very friendly and efficient. Nice area to wait, good updates good location More

by mbw1011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
LANDON HILL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2026 -

Russ Darrow Metro Mazda responded

Thank you for highlighting how friendly and efficient our service staff was during your Mazda CX-70 appointment. We’re glad the waiting area was comfortable, the updates were helpful and the location convenient. Jalen Moore jalen.moore@russdarrow.com

July 03, 2026

Always the best service. Nick is wonderful. I love my Mazda and I love this dealership. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennie Etringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Santana Flower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zoe DeRose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod Winklepleck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2026 -

Russ Darrow Metro Mazda responded

It’s fantastic to hear Nick provided top-notch service on your Mazda6. We’re delighted you love your vehicle and our team. Feel free to reach out when you need anything else. Jalen Moore jalen.moore@russdarrow.com

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