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Russ Darrow Metro Chrysler Dodge Jeep RAM

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.4
901 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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10901 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 901 reviews

January 19, 2026

Friendly service, clean environment and knowledge staff. My vehicle was ready in the timeframe that I was advised it would be. Jermaine is always a pleasure to work with! More

by LATASHA_CARNEY
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jermaine Heard
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Jan 19, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Justin Hanna justin.hanna@russdarrow.com

January 17, 2026

Troy was helpful and knowledgeable. We would buy from him again. The office was great as well. More

by TRACYBILLHOWARD
Recommend Dealer
Yes
Employees Worked With
Troy Kennedy
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Jan 17, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM! Justin Hanna justin.hanna@russdarrow.com

January 06, 2026

Mike explained in detail what was going on with my truck what it take to get my truck fixed and not breaking the bank im on fixed income Mike understood where I was coming from . More

by levyarowell
Recommend Dealer
Yes
Employees Worked With
MICHAEL RINNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MICHAEL RINNER
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Jan 07, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your very kind review. Michael and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Chrysler Dodge Jeep RAM. Justin Hanna justin.hanna@russdarrow.com

January 03, 2026

Very helpful and they listened to what I wanted and made sure I was comfortable with my choice. More

by shayrockette38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Reichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Chrysler Dodge Jeep RAM to be a positive one. Please don't hesitate to reach out if you need anything else. Justin Hanna justin.hanna@russdarrow.com

January 02, 2026

Best service guy there He is the very very very very best The best ever got my car back up and running More

by Javonjones3118
Recommend Dealer
Yes
Employees Worked With
Michael Reichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reichert
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Jan 02, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Justin Hanna justin.hanna@russdarrow.com

December 31, 2025

Followed through, gave a fair deal. Took their time and explained available options. Was willing to listen and work with me to make it work More

by HOBIE0
Recommend Dealer
Yes
Employees Worked With
Clayton Duckworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clayton Duckworth
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Dec 31, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Justin Hanna justin.hanna@russdarrow.com

December 31, 2025

Showed up for a quick oil change and that's exactly what it was. In and out fast More

by stoch_hunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL RINNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Justin Hanna justin.hanna@russdarrow.com

December 31, 2025

something I thought could be handled was not. .. so I feel like it was almost a wasted trip More

by techboy86
Recommend Dealer
No
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Jan 07, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Justin Hanna justin.hanna@russdarrow.com

December 27, 2025

My expectations were met when it came to what i wanted in a vehicle and price payments More

by LEEPRATTFAMILY1
Recommend Dealer
Yes
Employees Worked With
Clayton Duckworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clayton Duckworth
Report | Print
Dec 27, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Justin Hanna justin.hanna@russdarrow.com

December 26, 2025

-very poor communication, i had to call every single day with no update -didn't get an update until i personally let Michael know i was struggling and had to get pushy with him -michael did keep me updated More

by aniyavega18
Recommend Dealer
No
Employees Worked With
MICHAEL RINNER
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MICHAEL RINNER
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Jan 01, 2026 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Aniya, and hopefully, we can get to the bottom of this. Justin Hanna justin.hanna@russdarrow.com

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