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Jermaine Heard
Jermaine Heard at Russ Darrow Metro Chrysler Dodge Jeep RAM

Jermaine Heard

Service Advisor

Russ Darrow Metro Chrysler Dodge Jeep RAM

10901 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.6
70 Reviews

Dealership Experience

11 yrs, 3 mos

4.6

70 Reviews

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70 Reviews of Jermaine Heard

June 05, 2026

Dealership Rating
Employee Rating

I appreciate the group sticking with this warranty issue. It is now corrected. Ariana form Jeep customer was wonderful keeping me up to date due to a production delay for a part required for our 2017 Jeep W More

by bafinegold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ariana ( Jeep customer service rep)

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Jun 05, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It’s great to hear Jermaine and our service team kept you updated throughout the warranty repair on your 2017 Jeep Wrangler Unlimited, especially during the production delay for that manual shift part. We’re glad the issue is now resolved and appreciate you recognizing their effort. Justin Hanna justin.hanna@russdarrow.com

June 04, 2026

Dealership Rating
Employee Rating

Always patient and polite willing to help or answer any questions Easy to work with More

by Granderson1957
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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Jun 04, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We’re glad Jermaine and our service team were patient, polite, and easy to work with while servicing your Jeep Grand Cherokee. Thank you for sharing your experience and for the perfect rating. Justin Hanna justin.hanna@russdarrow.com

June 02, 2026

Dealership Rating
Employee Rating

Very fast and reasonable price Everything was completed in a timely manner, scheduling was easy and Jermaine was very kind More

by roboline75
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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Jun 02, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It’s wonderful to hear how quickly we completed your Jeep Cherokee service, and that scheduling was seamless with fair pricing. Jermaine will be thrilled to know you found him kind. We look forward to helping you again. Justin Hanna justin.hanna@russdarrow.com

June 01, 2026

Dealership Rating
Employee Rating

Great experience and customer service Fast service Very welcoming Frindly People Good experience Good Price More

by yazanalhattab
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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Jun 01, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We’re thrilled your Chrysler 200 service was fast, welcoming, with friendly team members, and fairly priced. Jermaine and our team appreciate your feedback and look forward to assisting you again. Justin Hanna justin.hanna@russdarrow.com

May 31, 2026

Dealership Rating
Employee Rating

Friendly and comfortable environment, helpful people results exceeded expectations. No No no no no no More

by DSTONE2824
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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Jun 01, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It’s great to hear that our friendly atmosphere and helpful team made your service visit comfortable and that the results exceeded your expectations. Thank you for trusting us with your Hyundai Tucson. We look forward to helping you again. Justin Hanna justin.hanna@russdarrow.com

May 23, 2026

Dealership Rating
Employee Rating

Short, quick and accurate The work was good. The price on the fob was higher than it was previously by twice as much. More

by stephen.m.dicke
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard

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May 25, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you, Stephen, for taking the time to write this review and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! All of us at Russ Darrow Metro Chrysler Dodge Jeep RAM are glad to have you as a customer. Justin Hanna justin.hanna@russdarrow.com

May 15, 2026

Dealership Rating
Employee Rating

I have purchased a lot of vehicles over the years Russ Darrow was not a pleasant experience. I will not recommend Russ Darrow to family or friends. If management is truly interested in learning more fill More

by BIKERROD
Workmanship
Recommend Dealer
No
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May 20, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Justin Hanna justin.hanna@russdarrow.com

May 06, 2026

Dealership Rating
Employee Rating

I I Joined Russ Darrow Several Years ago. They do an Excellent Job The Service Team is Professional and Awesome!! Much Appreciated More

by McNair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Heinrich, Michael Reichert, ROB JARECKI, MICHAEL RINNER, Dontario Palmer

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May 06, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We’re thrilled to hear Jermaine and our service team have been professional and dependable during your Ram 1500’s care. We appreciate your continued trust over the years. Let us know whenever you need us again. Justin Hanna justin.hanna@russdarrow.com

May 05, 2026

Dealership Rating
Employee Rating

Only reason I keep going back is the warrenty sold to me, I need to go back to dealership More

by Disappointed
Recommend Dealer
No

Other Employees Tagged: Jermaine Heard

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May 09, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Justin Hanna justin.hanna@russdarrow.com

May 02, 2026

Dealership Rating
Employee Rating

Im very satisfied with the service of RD at the Mall location. My only complaint: Although RD provided shuttle service after I dropped my vehicle off, they didn't provide shuttle service to take me bac More

by MSTEACHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 04, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Justin Hanna justin.hanna@russdarrow.com

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