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Russ Darrow Metro Mazda
Milwaukee, WI
837 Reviews
Mazda of Milwaukee is your premier destination for new and pre-owned Mazda vehicles. Whether you're searching for a stylish and efficient Mazda3, a sporty MX-5 Miata, or a versatile CX-5 SUV, we have a wide selection to suit your needs. Our dedicated team is committed to delivering exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle on our lot is thoroughly inspected for quality and reliability, ensuring you drive away with confidence. Visit Mazda of Milwaukee today for an unbeatable selection, competitive pricing, and top-tier service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 837 reviews
February 22, 2025
Bruce’s team did an outstanding job servicing my car. Work began promptly and was quickly completed. The are great and experienced team. Work began promptly and was quickly completed. The are great and experienced team. More
by SCHECK5227
Verified Customer
February 22, 2025
Everyone with whom I interacted was professional, kind, and courteous. There were no surprises and all was great. and courteous. There were no surprises and all was great. More
by Daryl weber
February 22, 2025
Friendly, clear explanations of work to be done. No surprises. Great video showing work being done. No surprises. Great video showing work being done. More
by barnesb55
February 19, 2025
Pleasant staff. Timely service. Great waiting room. I appreciate the reminders to schedule service appointments. Timely service. Great waiting room. I appreciate the reminders to schedule service appointments. More
by KURKIEW4
February 17, 2025
Worst car buying experience I’ve ever had! Waited 5 1/2 hours, signed paperwork, and almost 4 weeks later still don’t have my car. No response from manager or finance person about the fact tha Waited 5 1/2 hours, signed paperwork, and almost 4 weeks later still don’t have my car. No response from manager or finance person about the fact that I signed a document saying an inspection had been done and that the car was fine. Apparently, there is a part that is broken and so the car is still in service. The car still has not been delivered and now I’m told it could be June. I cannot believe that there is no part at any Mazda in the United States that would fix the car. And I would never have signed paperwork if I would’ve known that I was not going to get my car that night. Very disappointed. My first time going to Russ Darrell, usually go to Hall Mazda in Brookfield, and probably would go back if I could. I have emailed Noah repeatedly and received no phone call or email response. More
by PEGGYRODRIGUEZ2000
February 17, 2025
I love Russ Darrow Mazda! The overall company is a good place to buy your next vehicle. The overall company is a good place to buy your next vehicle. More
by WELLNESSHELP
Employees Worked With
February 16, 2025
Did not diagnose problem properly and still charged diagnostic fee and problem still persists after diagnostic fee and problem still persists after More
by LAJILES
February 16, 2025
The manager got upset because I didn’t accept the warranty and practically kicked me out of the office, telling Alejandro that we hadn’t finished resolving the matter outside. Also, I was given a key warranty and practically kicked me out of the office, telling Alejandro that we hadn’t finished resolving the matter outside. Also, I was given a key that didn’t work, the remote control wasn’t functional. The next day, within 24 hours of purchasing the vehicle, I was told they couldn’t do anything since it wasn’t the battery and I had to go directly to a Hyundai dealer. Alejandro was nice, but I understand he could’ve done a bit more about it. Someone tried to steal my car, and because the key only worked manually due to the single door lock it had, and since the remote didn’t work, the car had to be towed away. Now I have to pay for everything, including the key, etc. It was a very frustrating experience with the dealer, especially after purchasing the vehicle. I was also told that the dealer doesn’t include any warranty, even though it’s a 2020 model, because it has more than 90 miles, and they tell you this at the end. Additionally, they tried to force me to purchase extra insurance that is not mandatory. I do not recommend buying Hyundai or Kia, as they are easy to steal. More
by Amanda
February 16, 2025
Justin is very easy to deal with and makes the car buying experience wonderful. He is always reachable and delivers exactly what he says he will. experience wonderful. He is always reachable and delivers exactly what he says he will. More
by Paylf
