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Russ Darrow Honda - Service Center

Milwaukee, WI

4.7
633 Reviews

633 Reviews of Russ Darrow Honda - Service Center

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February 17, 2025

Payed $1000 in services and didn’t include my car wash. Usually get car washed More

by AMGENTERPRISEMKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Berger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Russ Darrow Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. George Matthews george.matthews@russdarrow.com

February 16, 2025

Not happy this service because you or Honda dealer you guys over charge for replacing batteries More

by nonenone0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aleiah Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Russ Darrow Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. George Matthews george.matthews@russdarrow.com

February 16, 2025

They did nothing for my car and charged me $117 for nothing. Literally call me and said they couldn't do anything because all the code was erase. They could have told me that without charging me. More

by mgradywi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Stein
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Russ Darrow Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

February 16, 2025

Tiffany B. was extremely helpful, and flexible when getting me in for an oil change appointment, and other maintenance checkups with only a single day’s notice. More

by JAVON551100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Breuer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Russ Darrow Honda responded

Javon, We are very happy to hear Tiffany provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

February 16, 2025

Tiffany and Mike were amazing! Mike got all my fuel pump parts ordered, and set me up with Tiffany to schedule service and a rental. I ended up forgetting my son’s booster seat in More

by joseph.r.frost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Breuer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Delgado
Feb 17, 2025 -

Russ Darrow Honda responded

Joseph, Thanks for sharing about your experience with Russ Darrow Honda. Tiffany, Mike, and our team appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

February 15, 2025

This dealership sucks. They scam you when you take your car in. I took my car in for regular maintenance, got in my car after they were done, and all the sudden my engine l More

by LISACHARMAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Breuer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Russ Darrow Honda responded

Lisa, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. George Matthews george.matthews@russdarrow.com

February 15, 2025

Tiffany was helpful, very competent, and professional; and she was very easy and pleasant to work with. More

by Martin Dybicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Malkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Breuer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Russ Darrow Honda responded

Martin, We are very happy to hear Tiffany provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

February 14, 2025

The help was fantastic. She was really helpful and making sure that I was taken care of. More

by ANDREWCOCHRANE05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alondra Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Russ Darrow Honda responded

Thank you, Andrew! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

February 14, 2025

I had such a great experience working with her! She was incredibly helpful and went above and beyond to assist me. Her knowledge and patience made everything so much easier, and she always took the More

by ANDREWCOCHRANE05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alondra Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Russ Darrow Honda responded

Thank you, Andrew, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

February 14, 2025

Alondra was so helpful getting me in quickly for all of the concerns. The Lyft driver to Mayfair was also great. Thanks for taking such good care if my Honda! More

by TRISHALICKTEIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alondra Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Breuer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daryl Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Russ Darrow Honda responded

Thank you, Trisha, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Alondra here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

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