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Russ Darrow Honda - Service Center

Milwaukee, WI

4.5
761 Reviews

761 Reviews of Russ Darrow Honda - Service Center

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April 25, 2025

I had a time stopping by getting my wheel changed it was quick and clean More

by DVONDBAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Winklepleck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

April 24, 2025

The staff were really nice and I was in and out of there fast. Thank you so much More

by BITO.EDWARDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cruz Drahonovsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

April 24, 2025

Joe was very professional but also personable. Explained everything to me clearly. Conscientious about following up. Excellent employee! More

by jollayos
Recommend Dealer
Yes
Employees Worked With
Zach Gresbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Gresbach
Apr 25, 2025 -

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

Apr 25, 2025 -

jollayos responded

Great job i

April 23, 2025

It was good They were great and helpful with my questions and checking up on us More

by TAISHAMILLER
Recommend Dealer
Yes
Employees Worked With
Joe Winklepleck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Winklepleck
Apr 23, 2025 -

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

April 23, 2025

They really did everything they could for my convenience and for my car’s repair. More

by ggiombi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Gresbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

April 22, 2025

Good maintenance work and communication by internet video most appreciated. Like the warranty of 12/12 for the work accomplished. More

by dava_62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

April 22, 2025

Easy to work with. Flexible options for dates and times for service. Very convenient options to wait or they provide transportation back to my house. More

by daniel.gugala
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maddie Wojciechowski
Apr 22, 2025 -

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

April 22, 2025

Really took care of me and my car needs, would highly recommend to and friends and family More

by WIDMANNBROOMPILOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Winklepleck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

April 22, 2025

Scheduled a 2:30pm appointment for them to diagnose what why I had a check system storage warning on my 2017 Honda accord. Car didn’t get looked at until 4:30. Was told that I would not be charged the diagn More

by Kamrynnelson
Recommend Dealer
No
Employees Worked With
Aleiah Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aleiah Brown
Apr 25, 2025 -

Russ Darrow Honda responded

Kamry, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. George Matthews george.matthews@russdarrow.com

April 21, 2025

I love the dealership but this time I wasn't satisfied with the service I received. I got a oil change and tire rotation now when I'm driving on the expressway my truck is shaking and it wasn't doing that More

by LATORIAMCBEATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Russ Darrow Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

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