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787 Reviews of Russ Darrow Honda - Service Center
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May 15, 2025
When I arrived Aleiah didn’t introduce herself but she did point to where I was to go. I went to the service desk and stood there, I was asked by a male if I was being helped. I told him that a woman told did point to where I was to go. I went to the service desk and stood there, I was asked by a male if I was being helped. I told him that a woman told me to come to the desk (I didn’t know Aleiah’s name then). He then said in a condescending way that Aleiah was the person helping me (she hadn’t come in yet from the garage, she’s at my car still). Plus there was NO NAME TAG where Aleiah’s work station was, but everyone else appeared to have one. Someone that worked there stepped up to me while I’m at the service desk and put a business card next to me. I moved it aside. I’m not buying a car from this place again! Look, my car buying experience wasn’t a good one with this car dealership (and even if it was), don’t come to me trying to get money out of me when I’m trying to get my car serviced and get OUT. I’m already paying for OVERPRICED labor. Once my car is finally ready, they didn’t even wash the car! I go back in and relay this to Aleiah and her response is that she told them to… ok? Finally she takes the cat back to get washed. Over $200 spent.. simply do better! Then once I leave I receive a text with fake urgency telling me to call the dealership. This was likely from the person that had no professional decorum when I was at the dealership earlier and left his card next to me. Do better. Beyond ridiculous. More
by NATY0U2O3
Verified CustomerEmployees Worked With
May 14, 2025
Have had the best experience ever at Russ Darrow. This goes back to around 1979 0r 1980 when got Chrysler from Russ Darrow. It was a great experience then and still is. This goes back to around 1979 0r 1980 when got Chrysler from Russ Darrow. It was a great experience then and still is. More
by ILENEBABB
Employees Worked With
Rowley Clayborn
May 11, 2025
Very polite staff, easy to get in for appointments and location is close to my home. location is close to my home. More
by KELLYDEVLIN350
Employees Worked With
May 11, 2025
Very friendly. Only complaint is the wait time. 2 hours seems like a very long time when you have an appointment. Only complaint is the wait time. 2 hours seems like a very long time when you have an appointment. More
by LAURA1BAUMANN
Employees Worked With
May 10, 2025
Everything was great. Jon Stein is the service manager. Very detailed and prompt. Always a fantastic job. Jon Stein is the service manager. Very detailed and prompt. Always a fantastic job. More
by KIZEWSKILORI
Employees Worked With
May 10, 2025
Easy to get convenient appointment. Very helpful. Easy to work with. Pleasant staff. Work done in timely manner. Very helpful. Easy to work with. Pleasant staff. Work done in timely manner. More
by K_CROOKER
Employees Worked With
May 08, 2025
Samantha was very professional in her explanation of my warranty information and her timings of wait time warranty information and her timings of wait time More
by Mynewhrv
May 06, 2025
Been leasing from you for over 10 years now. Very satisfied with everything you do. Very satisfied with everything you do. More
by SHAREE733
May 06, 2025
Adriana was super helpful and super nice. I arrived in my car and they bought me a lyft home while I waited for the repairs. All in all, super great staff, great service, will go again. I arrived in my car and they bought me a lyft home while I waited for the repairs. All in all, super great staff, great service, will go again. More
by Xander B
Employees Worked With
May 06, 2025
Satisfied with customer service and technician response to my needs. Joe recommended service I was not aware that I needed, kept me up to date on the progress and was professional throughout. to my needs. Joe recommended service I was not aware that I needed, kept me up to date on the progress and was professional throughout. More
by KIMMFOSTER2
Employees Worked With
