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Russ Darrow Honda - Service Center

Milwaukee, WI

4.6
785 Reviews
Call Service Center (414) 246-4346

785 Reviews of Russ Darrow Honda - Service Center

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May 11, 2025

Very polite staff, easy to get in for appointments and location is close to my home. More

by KELLYDEVLIN350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cruz Drahonovsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2025 -

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

May 11, 2025

Very friendly. Only complaint is the wait time. 2 hours seems like a very long time when you have an appointment. More

by LAURA1BAUMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2025 -

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

May 10, 2025

Everything was great. Jon Stein is the service manager. Very detailed and prompt. Always a fantastic job. More

by KIZEWSKILORI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2025 -

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

May 10, 2025

Easy to get convenient appointment. Very helpful. Easy to work with. Pleasant staff. Work done in timely manner. More

by K_CROOKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2025 -

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

May 08, 2025

Samantha was very professional in her explanation of my warranty information and her timings of wait time More

by Mynewhrv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Trepczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2025 -

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

May 06, 2025

Been leasing from you for over 10 years now. Very satisfied with everything you do. More

by SHAREE733
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Gresbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cruz Drahonovsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2025 -

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

May 06, 2025

Adriana was super helpful and super nice. I arrived in my car and they bought me a lyft home while I waited for the repairs. All in all, super great staff, great service, will go again. More

by Xander B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2025 -

Russ Darrow Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

May 06, 2025

Satisfied with customer service and technician response to my needs. Joe recommended service I was not aware that I needed, kept me up to date on the progress and was professional throughout. More

by KIMMFOSTER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Winklepleck
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2025 -

Russ Darrow Honda responded

Thank you so much for your kind words for Joe and the team, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

May 05, 2025

Very easy to schedule since they called me. Clear explanations and videos. Very kind and courteous workers. More

by NSHRAMEK
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Aguilar
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May 05, 2025 -

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

May 05, 2025

Clean, friendly, very helpful and happy to have my vehicle serviced there. I will be back when I need service again. More

by LETZEL123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

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