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Russ Darrow Honda - Service Center

Milwaukee, WI

4.7
632 Reviews

632 Reviews of Russ Darrow Honda - Service Center

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February 21, 2025

Everyone was pleasant and friendly. Customer service was great and will have family and friends to get their service done there. More

by 32873UIGVBF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2025

swift, efficient and effective. I always have confidence in this dealership. The employees are so helpful and knowledgeable. More

by charnellwells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Gresbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2025

Maddie was just GREAT. Service was good. Glad that you guys took care of my recalls…. More

by BC796624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Maddie and our team met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

February 18, 2025

Very good friendly service, clean waiting area along with hot drinks and snacks, waiting time wasn't as long as they said it would be. More

by Mabletable
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

February 18, 2025

Always keep me informed about the status of my vehicle and explain everything they are doing with good pricing More

by teirney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aleiah Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Gresbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Russ Darrow Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

February 18, 2025

Rachel is always a pleasure to work with and I’m glad that I’m able to work with her each time I come to Honda. I have had trouble with this dealership in the past making sure that my car was serviced pr More

by MarinaM
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Russ Darrow Honda responded

Thank you for your review and kind words for Rachel! We appreciate your business and hope you will give us another opportunity to serve you. George Matthews george.matthews@russdarrow.com

February 18, 2025

Everything was wonderful. Not sure who Andrew is, my interaction was with Yazen. He was wonderful power usual. More

by LATOSHAMOTON
Recommend Dealer
Yes
Employees Worked With
Yazen Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

February 17, 2025

Payed $1000 in services and didn’t include my car wash. Usually get car washed More

by AMGENTERPRISEMKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Berger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Russ Darrow Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. George Matthews george.matthews@russdarrow.com

February 17, 2025

Fast and convenient service provider for HRv that had recall and needed service. The end. More

by maksquared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Berger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Russ Darrow Honda responded

We are very happy to hear Christopher provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

February 17, 2025

Very pleased with the whole experience, great job, very informative.i like the idea of the video. More

by TRBLAGRAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleiah Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let Jonathan, Aleiah, and our team know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

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