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Russ Darrow Honda

Milwaukee, WI

4.6
3,126 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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10851 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 3,126 reviews

July 21, 2026

It was quick and took care of evwrything necessary including replacing a cap to the tire valve, Maddie was super nice and great customer service. Great experience all around. More

by LISSAHAEUSER
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maddie Wojciechowski
Jul 22, 2026 -

Russ Darrow Honda responded

It’s great to hear you appreciated the prompt service on your Honda Pilot and the quick tire valve cap replacement. Maddie is thrilled her assistance made a positive impression. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

July 21, 2026

Good and quick service Edgardo was polite and efficient, happy with my service while I was there More

by maeghan.schley
Recommend Dealer
Yes
Employees Worked With
Edgardo Acosta
Jul 21, 2026 -

Russ Darrow Honda responded

It’s great to hear our team delivered fast and courteous service for your Honda Civic. We’re glad your visit went smoothly. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

July 21, 2026

Great place to get in last min. Great team that helps each other out when needed More

by JEFFREYAHLBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kailah Flores-Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2026 -

Russ Darrow Honda responded

Thank you for sharing your experience. We’re pleased our team could accommodate your Honda CR-V on short notice. It’s wonderful to hear how well our staff supports each other to serve you. George Matthews george.matthews@russdarrow.com

July 20, 2026

Recall was completed Friendly and great communication That's all I can say at this point More

by BILL.JOHNSON.WJJ
Recommend Dealer
Yes
Jul 21, 2026 -

Russ Darrow Honda responded

It’s great to know the recall on your Honda Pilot went smoothly with friendly service and clear updates. Your feedback means a lot to our team. Please reach out if you need assistance down the road. George Matthews george.matthews@russdarrow.com

July 19, 2026

The process took much longer than quoted and we are now dealing with problems with the car that did not exist before bringing it into the dealership. The car won't start and needs to be towed. More

by Emily.ronzia
Recommend Dealer
No
Jul 23, 2026 -

Russ Darrow Honda responded

Emily, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team here. If you don't mind, please reach out to us; we would love to address your concerns. Thank you for your time. George Matthews george.matthews@russdarrow.com

July 19, 2026

Our salesman, Timothy, was more preoccupied with taking pictures of a car outside than us. Had to constantly wait for him throughout our visit. Before I left I noticed the middle console only partially att More

by JOEL.MATTEK
Recommend Dealer
No
Employees Worked With
George Matthews
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Matthews
Jul 23, 2026 -

Russ Darrow Honda responded

Thank you, Joel, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to ensure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

July 19, 2026

Great place to buy; great place for service! I will be back next time for sure! More

by Kalmitfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Love
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2026 -

Russ Darrow Honda responded

It’s fantastic to hear you enjoyed both buying and servicing your Honda CR-V Hybrid with us. Thanks for your trust, and we look forward to your next visit. George Matthews george.matthews@russdarrow.com

July 19, 2026

Smooth, easy and no hidden costs Friendly staff and technician Video stating what was done More

by LENNY82263
Recommend Dealer
Yes
Employees Worked With
Maddie
Jul 19, 2026 -

Russ Darrow Honda responded

It’s great to hear that your HR-V service was straightforward with transparent pricing and friendly team support. We’re glad the technician’s video walkthrough made the work clear. We look forward to keeping your Honda running smoothly. George Matthews george.matthews@russdarrow.com

July 18, 2026

It was excellent, easy in and out This is what I want to tell you, if is not enough, I am sorry, but thanks. More

by GLADIS.SCOTT
Recommend Dealer
Yes
Employees Worked With
Jon Stein
Jul 19, 2026 -

Russ Darrow Honda responded

Thank you for sharing your experience. We’re glad the Honda Civic service was quick and hassle-free. We appreciate your feedback and look forward to assisting you again. George Matthews george.matthews@russdarrow.com

July 18, 2026

The service was excellent. They were very friendly and work with the customer to satisfy their customers needs. More

by GLADIS.SCOTT
Recommend Dealer
Yes
Employees Worked With
Rowley Clayborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rowley Clayborn
Jul 19, 2026 -

Russ Darrow Honda responded

Thank you for sharing your experience. Rowley and our team are delighted to hear you enjoyed friendly and attentive service as you took delivery of your new Civic. Please let us know if we can assist you again. George Matthews george.matthews@russdarrow.com