Russ Darrow Honda

Service Advisor Eric Nelson Eric has been my Senior Svc Advisor for 2 + years now and I am very glad. I am fortunate that he approached me first. He has always had an excellent r Eric has been my Senior Svc Advisor for 2 + years now and I am very glad. I am fortunate that he approached me first. He has always had an excellent rapport with me and helped me to diagnose and recommend the correct procedure at an affordable cost. Plus he is very knowledgeable about every service item i ask of him. I wish other advisors will perform like Eric. More

A true odyssey There were mistakes and recovery. Overall a pleasant if not slightly arduous visit. Zoe saved the day and saved face for the organization. Great custo There were mistakes and recovery. Overall a pleasant if not slightly arduous visit. Zoe saved the day and saved face for the organization. Great customer service. More

Great Service, Needs Summary Tire change went well. Got home and noticed, car has several issues was printed on the bill. No one told me what the issues were. Tire change went well. Got home and noticed, car has several issues was printed on the bill. No one told me what the issues were. More

So far so good I was happy to find a vehicle and get approved for financing. They broke the side mirror during cleaning so I have to find a couple of hours to drive I was happy to find a vehicle and get approved for financing. They broke the side mirror during cleaning so I have to find a couple of hours to drive back there to have them fix it. I've had the car a week and noticed some issues while braking so hopefully the warranty they sold me will cover it. More to come after I get it serviced.... More

Salesman experience Mike Tuler was very detailed in pointing out the features of each trim of the Accord making our decision easier. I am quite sure we got a good deal. Mike Tuler was very detailed in pointing out the features of each trim of the Accord making our decision easier. I am quite sure we got a good deal. More

very good sale person, Derek William. wonderful sale person, Derek was a new employee but he handled the process in a very knowledgeable and in a precise manner. The only disappointing is wonderful sale person, Derek was a new employee but he handled the process in a very knowledgeable and in a precise manner. The only disappointing issue is the manager refused to give us the original price that we had deal with. So, when you shopped there, make sure you have the same sale person and the manager. More

deceptive trade practice Russ Darrow, Inc. Brown deer rd the fact remains this is not a reputable company and the public needs to know that this business will violate the law Russ Darrow, Inc. Brown deer rd the fact remains this is not a reputable company and the public needs to know that this business will violate the law, trade practices, lie to you and disrespect you as long as they get your money. hire an attorney that will only prolong hearings to increase her own paycheck. Falsify documentation and leave important facts unreported and mislead a potential buyer. violate Wis deceptive trade practices, misleading representations or statements of facts to prospective buyers, have employees deliberately hang up on you when voicing issues or complaints. falsify safe operation documentation for Wis roads to make a sell. Along with this informative, been made public, social media will contently be used to warn the public of this NON-reputable company and its deliberate acts and violations of law More

Pricey but needed to be done. Had work done on vehicle, was a bit pricey.. but it had to be done. Work was done in a timely manner. Service rep was friendly and nice. Just wished t Had work done on vehicle, was a bit pricey.. but it had to be done. Work was done in a timely manner. Service rep was friendly and nice. Just wished they would of gave me my courtesy wash after having my vehicle for 8hrs. More

Worst experience ever The assistant contacted me after I sent an email in regards to price. She booked me for a VIP appointment that was already booked by someone else. W The assistant contacted me after I sent an email in regards to price. She booked me for a VIP appointment that was already booked by someone else. When I got there I did a lot of waiting around as the sales person was still with another party. I test drove the car and setup another appointment with the sales person to come buy the car. Later that day the assistant called and asked when I was going to return, I informed her that I've already setup a date/time with the sales person and she stated nothing was written down. I returned on that date/time that was schedule, payment options were discussed and a contract was signed. I brought the car home, three days later I get a call that the incorrect finance rate was on the contract and I would have to sign a new one. They new rate is going to cost me more and they are doing nothing about this. More

Fast friendly service Mike Delgato and Jon Stein were very friendly and fast. They also answered all my questions very well. The Service drive looked well maintained as we Mike Delgato and Jon Stein were very friendly and fast. They also answered all my questions very well. The Service drive looked well maintained as well. More