Rick McGill's Airport Toyota
Alcoa, TN
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1,114 Reviews of Rick McGill's Airport Toyota
Fair, honest diagnostics I brought my 4runner in with two problems for them to evaluate, one with the tire pressure signal and the other with an occasional noise in the right I brought my 4runner in with two problems for them to evaluate, one with the tire pressure signal and the other with an occasional noise in the right front wheel. I new what the cause of the problems were, because a mechanic friend had already looked at the issues and provided a diagnosis. After time to evaluate the problems, the service manager came and reported to me what he had found, exactly what my friend had discovered. The repairs were not cheap, but I was impressed that they took the time to fully evaluate the situations and gave me an honest report, along with my options. I can feel comfortable now taking the vehicle to them any time in the future. I also appreciated the free use of a loaner over the weekend while they did the repairs. More
Personnel are very good Shannon Gilmore at the service desk is always a pleasure to work with. He is very personable and helpful and that makes having service work done as ea Shannon Gilmore at the service desk is always a pleasure to work with. He is very personable and helpful and that makes having service work done as easy as it can be. My visit this time was complicated because of multiple problems with the truck, but I was given a loaner for my convenience. It was fun to drive a car after 11 years in the truck! I met Michael the service manager on this trip, and he was also delightful! and helped take very good care of me. I bragged about both of them to my friends. Thanks, Guys! More
Great, fine. It was great overall. I was in and out of the service center in about 1 hour and received great service. I was very pleased. It was great overall. I was in and out of the service center in about 1 hour and received great service. I was very pleased. More
Very happy. Our experience buying this new Toyota was the best. Salesman Chris Dykes listened to our needs and wants in a new vehicle and showed us exactly that. Our experience buying this new Toyota was the best. Salesman Chris Dykes listened to our needs and wants in a new vehicle and showed us exactly that. Chris was very knowledgeable and happy to take his time in explaining all the new features that are included on our new Toyota. When buying again we will be calling Chris. Finance Manager Tim McQuain was prepared to complete our purchase and walk us through with expertise. We drove a way happy and smiling. More
Tire pricing was great Tires were priced lower than other local tire shops and big box retailers. Give the Service folks a opportunity to earn your business and they will. Tires were priced lower than other local tire shops and big box retailers. Give the Service folks a opportunity to earn your business and they will. All staff are excellent. More
Worry free My vehicle was taken back for service on time. When the service was complete, they came and got me from the lounge. They explained the work, gave me My vehicle was taken back for service on time. When the service was complete, they came and got me from the lounge. They explained the work, gave me a report and sent me on my way. More
30,000 service Called before the holidays, and Shannon got me in for my 30,000 mile service on my Sequoia. Always a pleasure speaking with Shannon in the service de Called before the holidays, and Shannon got me in for my 30,000 mile service on my Sequoia. Always a pleasure speaking with Shannon in the service department. He provides great, personal service! More
Had tail light replaced and new wipers. Great service! I was in and out very quickly. Went on a Saturday when floors were being worked on, but they finished quickly and I was on my way! . Great service! I was in and out very quickly. Went on a Saturday when floors were being worked on, but they finished quickly and I was on my way! . More
Excellent Worked with Pete for a couple days on this tried to bargain but he was a tough cookie I think we made a deal that we all can be happy with and I felt Worked with Pete for a couple days on this tried to bargain but he was a tough cookie I think we made a deal that we all can be happy with and I felt very special as a customer top notch More
Very please with the service we received The dealership was very friendly and helpful. The salesman was very knowledgeable and took his time showing us the many choices available.he also was The dealership was very friendly and helpful. The salesman was very knowledgeable and took his time showing us the many choices available.he also was very thorough on showing us how to navigate the systems on our new car purchase More