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Rick McGill's Airport Toyota
Alcoa, TN
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1,091 Reviews of Rick McGill's Airport Toyota
Frame Replacement Robin and LeeAnder went above and beyond to do my repairs quickly and kept me updated every step of the way. I was given a brand new loaner vehicle. Robin and LeeAnder went above and beyond to do my repairs quickly and kept me updated every step of the way. I was given a brand new loaner vehicle. And offered additional services, which I declined at the time, but will be sure to return to have repaired in the future. They did not try to push any extra repairs on me, but they let me know what needed attention More
Excellent experience. Extremely friendly service employees from the desk to the garage. Shannon was really friendly and took some time to talk in the waiting area while my Extremely friendly service employees from the desk to the garage. Shannon was really friendly and took some time to talk in the waiting area while my truck was being worked on. Terry took the time to ride with me in the truck trying to diagnose the sound I was hearing, then rode with me again after the repair to make sure we didn't hear it anymore. I was offered a loaner vehicle, a nice camry, since the work was going to take several hours. I was able to work a little and didnt have to make other arrangement for someone to pick up my kid from school. More
4Runner Purchase Doug & Jeremy were great to work with on purchasing our new Toyota 4Runner! They made it a fun and easy experience! These guys were easy to talk to an Doug & Jeremy were great to work with on purchasing our new Toyota 4Runner! They made it a fun and easy experience! These guys were easy to talk to and didn't pressure us like most salesman. I would highly recommend them in the future! More
Good work Had my car in for recalls. Everyone was nice and it was done well. It was quick and easy. They got me a car to use while mine was being fixed which he Had my car in for recalls. Everyone was nice and it was done well. It was quick and easy. They got me a car to use while mine was being fixed which helped me out. More
Always a great experience Our service writer always goes out of her way to make us fell welcome and valued as a customer, keeping us informed of the progress on our vehicle. It Our service writer always goes out of her way to make us fell welcome and valued as a customer, keeping us informed of the progress on our vehicle. It is a pleasure to do business with the staff. More
Fair, honest diagnostics I brought my 4runner in with two problems for them to evaluate, one with the tire pressure signal and the other with an occasional noise in the right I brought my 4runner in with two problems for them to evaluate, one with the tire pressure signal and the other with an occasional noise in the right front wheel. I new what the cause of the problems were, because a mechanic friend had already looked at the issues and provided a diagnosis. After time to evaluate the problems, the service manager came and reported to me what he had found, exactly what my friend had discovered. The repairs were not cheap, but I was impressed that they took the time to fully evaluate the situations and gave me an honest report, along with my options. I can feel comfortable now taking the vehicle to them any time in the future. I also appreciated the free use of a loaner over the weekend while they did the repairs. More
Vehicle service Oil and filter change, fluid check, brake system check tire rotation. Quick service, coffee, comfortable waiting area. Mr. Taylor help resolve an Oil and filter change, fluid check, brake system check tire rotation. Quick service, coffee, comfortable waiting area. Mr. Taylor help resolve an issue I had. More
Prompt, friendly and efficient service. I wa treated in a personal and friendly manner, and felt that my business was appreciated. The service to my auto was excellent. The timing to get my I wa treated in a personal and friendly manner, and felt that my business was appreciated. The service to my auto was excellent. The timing to get my car back was even better than the estimate. Great car, great dealership ! More
Personnel are very good Shannon Gilmore at the service desk is always a pleasure to work with. He is very personable and helpful and that makes having service work done as ea Shannon Gilmore at the service desk is always a pleasure to work with. He is very personable and helpful and that makes having service work done as easy as it can be. My visit this time was complicated because of multiple problems with the truck, but I was given a loaner for my convenience. It was fun to drive a car after 11 years in the truck! I met Michael the service manager on this trip, and he was also delightful! and helped take very good care of me. I bragged about both of them to my friends. Thanks, Guys! More
Great, fine. It was great overall. I was in and out of the service center in about 1 hour and received great service. I was very pleased. It was great overall. I was in and out of the service center in about 1 hour and received great service. I was very pleased. More